Enterprise Applications

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

Inside Western Digital’s massive cloud ERP migration

A three-company merger has given Western Digital CIO Steve Phillpott a unique lens on moving ERP to the cloud. Here are his key takeaways.

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

Parliament passes permanent My Health Record deletion provision

Workday CIO on tackling SaaS debt and sprawl

Workday CIO on tackling SaaS debt and sprawl

Configure your software, donu2019t customize it u2014 but make sure you have the skills available to do it well: Thatu2019s the advice of Workday CIO Diana McKenzie

Australian Military Bank goes all-in with Finacle SaaS stack

8 jobs ripe for automation

From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.

SAP’s big Qualtrics buy: It’s all about your customers

SAPu2019s $8 billion acquisition of Qualtrics may help put customer experience on the CIOu2019s agenda.

Uni of Wollongong CIO lays the ‘digital foundation’

Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.