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Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
Most systems and more than 200 applications to go to Microsoft Azure.
The word u2018transformationalu2019 might disappear from your professional vocabulary as COVID-19 passes, says travel insurer Cover-Moreu2019s tech chief, Nicki Doble.
The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here's how to vet and woo candidates from a distance.
Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access.
Youu2019ve got it all covered: security, budget, stakeholdersu2019 needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives u2014 and your career.
Few are available, yet many are needed. A shortage of qualified specialists is forcing IT leaders to try alternative ways of finding skilled experts in a variety of fields.
u201cWhen we got into this our MD said I need you to park your tech hat and focus on getting our people and business through this.u201d - Angela Coble, director of business technology, Johnson & Johnson.
Good-bye, IT peers; hello, power to abuse at your whim
Move to Office 365 has been completed.
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