IT Leadership

University of Adelaide employs chatbot to handle ATAR score queries

Ivan Ortiz leaves UBET for LGIAsuper

Why customer service needs artificial intelligence

Success in the digital transformation era starts with providing the best customer experience. CIOs should use AI to redefine how businesses interact with customers.

Instead of IT processes, maybe it’s time to think about capabilities…

Or, why processes arenu2019t as cracked up as we think they are.

How millennials are changing B2B commerce

How millennials are changing B2B commerce

Millennialsu2019 technology habits are accelerating the adoption of digital commerce.

The possibilities and perils of platforms

There is a lot of buzz around the notion of platforms. This article communicates how platforms start with evaluating the organization's operating model to identify areas to expose one's firm as a platform. Once the business vision and imp

Westpac CIO on banking’s next technology battleground

Open source, the cloud and sleeping better at night

As open source solutions are becoming more important in the cloud, staying ahead of potential patent, as well as copyright infringement claims, is vital.

Building a data-driven culture through a business experimentation framework

Accelerating decision velocity is critical to competing at digital speed. Leading organizations are leveraging Business Experimentation Frameworks to position data as the driving force of iteratively designing experiences that customers will love.

2018 CIO 100 winners: Recognizing IT excellence

CIO celebrates technology and business innovation with 2018 CIO 100 awards