IT Management

CIO Insights: IT offshoring/outsourcing – how much is too much?

China Struggling to Compete in the IT Outsourcing Arena

China is looking to compete with India on the global IT outsourcing stage. However, its progress has been slow due to a sluggish IT and business process services industry, a lack a IT talent and a bad reputation for intellectual property protection a

Big Data Drives City of Buffalo’s Operation Clean Sweep

By layering data from 311 and 911 calls over Census data, unemployment data and other poverty indicators, Buffalo uses data analytics to identify its most challenged neighborhoods and more effectively deploy resources for everything from neighborhood

Call Center Outsourcing Buyers Want More Than Cost Savings

As the market for contact center outsourcing has matured, buyers are increasingly looking for sophisticated support from suppliers to enhance the customer experience across multiple channels, which include mobile apps and social media.

Have We Reached Gadget Fatigue?

Smartphones are everywhere, and smartwatches are poised to follow. Techies are eying Google Glass. And we now wear our technology on our sleeve. Have we finally reached gadget overload? CIO.com senior writer Tom Kaneshige isn't afraid to say, &#

Financial services firms concerned about risk systems

Westpac CIO: Customer experience is core to our technology strategy

Offshoring Will Kill 1.5 Million IT Jobs by 2017

Approximately 1.5 million IT jobs will be eliminated by offshoring and productivity improvements, according to the Hackett Group. And those jobs are not coming back.

How to Get Multiple IT Outsourcing Providers to Play Nice

Why can't your IT service providers all just get along? Here are steps you can take throughout the multisourcing lifecycle to get everyone working together.

Is Silicon Valley’s Youth Movement Really Just Age Discrimination?

Cisco is the latest Silicon Valley company to make it clear that it wants a younger, more tech-savvy workforce. But what looks like a youth movement to some industry observers and tech executives is age discrimination to others.