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Strip away preconceptions about why technology doesn't or shouldn't work and people are likely to embrace the change that tech brings. That's what electronic health record and practice management software vendor athenahealth learned wh
An Ernst & Young report says that text analytics and voice-recognition software can help customer-service reps solve problems instead of trying to cross-sell an unhappy caller.
Big data is slowly but surely changing the way companies do business. Here's a look at 12 trends shaping big data and the future of business.
The big data market is expected, by one estimate, to grow more than 30 percent annually until the end of the decade. But more than half of big data projects fail--and even those that do succeed can fall apart if the findings aren't applied to op
When it comes to real-time data, lines of business must have accountability for leveraging this valuable asset.
The votes are in for CIO.com's 10 hottest big data startups to watch. Here are the final rankings based on your voting as well as a variety of other criteria such as funding and company leadership.
When it comes to backup and recovery, IT is struggling to meet business demand within most enterprises--and the problem stands to get only worse. EMC believes the answer is a more open and agile protection storage architecture.
Microsoft is attempting to break down the barriers to business intelligence with Power BI for Office 365, which is designed to let companies gain new insights by tapping both structured and unstructured and internal and external data.
For decades, IT vendors have offered small 's' solutions that were really bundles of hardware, software and services that they wanted to sell regardless of what customers actually needed. Now firms such as Dell, IBM and EMC are using analyt
The U.S. government is giving the healthcare industry billions of dollars in incentives to use electronic health records. Most organizations have EHR software in place, but as many as 35 percent wish they could switch systems. Are EHR vendors to blam
Business intelligence experts and IT executives share their tips on how BI software can improve your bottom line and make your organization more efficient.
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