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To win in the new world of omnichannel retail, CIOs will need to focus on the customer experience and collaborate in the C-suiteu2029.
The coffee retailer's chief digital officer describes how he focuses first on the customer experence before making any technology decisions
CIOs are merging online and offline retail to retain customers and reclaim the shopping experience. It's a strategy called 'omnichannel retail'--but it's a long and expensive journey.
An HVAC company is using iPads to show an image of what its heating and cooling unit will look like once installed in the consumer's home
Even if you know your way around Gmail, there is always more to learn. These tips will help you save time and streamline your workflow with features that let you quickly unsubscribe from email, keep your account secure and more.
Current Caller ID, a free Android-only app, takes basic caller-ID information and combines it with the caller’s social media updates and other details. The app is extremely cool, according to CIO.com blogger James A. Martin, but he does have
A majority of enterprises have hundreds of applications deployed on their network, but most tend to actively use far fewer than that. This application bloat is a significant and growing problem that costs many organizations millions of dollars a year
CIO.com asked the team behind Microsoft Office 2013 to highlight the 10 new features in the new Office suite that stand out the most. Here they are.
With most enterprise systems, it's immediately clear who should be users and what they should be able to do on the system. Not so with CRM -- and, over time, more and more employees and departments will need to be on the system.
Windows 8 may conquer previous tablet limitations with larger screens, access to the full Office suite, more controlled security features and compatibility with legacy apps. However, there are also drawbacks, says research firm Gartner.
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