Enterprise Applications

Private App Stores and Tablets: Notes from an Early Adopter

Mobile devices and apps are everywhere -- including the workplace. But while users reap benefits, IT departments struggle with risks. Cisco's AppHQ running on its Cius tablet promises a controlled environment. One of the first to test the privat

How and When to Build a Mobile Website

Mobile technology experts discuss which enterprises need a mobile presence, the important questions to ask when developing a mobile website, what pitfalls to avoid and what to expect to pay.

Two Truths And A Lie: Software Development In 2020

When getting introduced to a new subject or new people, we sometimes play a game called 'two truths and a lie.' The basics of the game are simple, anyone introducing a subject - or themselves - state two truths, and one lie. The audience th

Mobile Coupons Light Up With New Smartphone Technology

Industry giant Procter & Gamble hopes to revolutionize the coupon industry with technology that allows retailers' existing bar-code scanners to read the coupon code on customer smartphones. Customers won't have to wait for the clerk to

Three Ways BYOD Changes Company Architecture

How to Evaluate Enterprise Search Options

An enterprise search platform delivers many benefits, including improved employee productivity, but there are dozen of vendors and three different approaches -- specialized, integrated and detached -- to consider. Here's how to find the product

Love, Android Style: 12 Free Apps for Valentine’s Day

Looking to spice up your Valentine's Day a bit this year? Check out the following 12 free Android apps designed to help you find the best flowers, chocolates, rom-coms, love poems, dinner reservations, mood music and much more. (All apps are Cup

VIPorbit Puts New Spin on CRM iPhone Apps

VIPorbit is among the most full-featured customer relationship management (CRM) apps you can get for the iPhone. The interface is well organized, you can record unlimited notes for each contact, and the app lets you organize contacts into Orbits, am

How to Avoid Cloud Customer Support Worst Practices

Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.

8 CRM Trends You Need to Watch

Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.