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By infusing CRM apps with new predictive analytics tools companies will be able to learn much more about their customers' buying habits and desires. And that, says Forrester analyst James Kobielus, will be a worthwhile bonus for your business.
Social media meets ERP, here's what it means to your business and why you should embrace these new ways of connecting with your customers.
You don't have to break the bank to give your kids heading back to school the tech tools they need. From free Office alternatives to PCs at half the price of Macs, here are six tips for parents looking to spend wisely.
The BI-LO supermarket chain is ringing up significant cost savings and productivity increases, following a move to Google Apps from a legacy IBM Lotus Notes system. Find out why BI-LO chose Google Apps over a Notes upgrade and over Microsoft's c
RightNow Technologies CEO Greg Gianforte sat down with IDG Enterprise Chief Content Officer John Gallant to discuss how his company is dramatically improving the customer experience in all the places consumers touch organizations.
CRM systems are a reflection of the sales and marketing team. So when both are broken, should you fix the CRM first, or fix the organization first? The answer: Yes.
There's cloud development, and then there's cloud development.
ERP vendors continue to merge and be acquired at a steady pace in 2011. Here are some tips on how you can protect your company's interests as the marketplace continues to shift, from analyst Albert Pang.
In many organizations application backlogs are measured in years, not months or weeks. Here are some critical tips on how you can use Sharepoint to reduce that backlog and get things moving in the right direction.
If you listen to industry discussion of service-oriented architecture (SOA), you are likely to get the impression that SOA is best thought of as a technical approach for application integration. The reality is that SOA is much more.
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