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New customer relations management (CRM) courses being developed at the Rotman School of Management, University of Toronto, will weave social media input into CRM software applications.
A CRM system's off-the-shelf functionality is typically just a starting point. How many add-ons should you buy, and how much should you extend on your own?
SAP has to get customers excited about a new product that's all about change--without harming its traditional brand.
BlackBerry-maker RIM's chief execs say Apple's recent claims about BlackBerry products are "unacceptable."
A new study by KPMG says more Asian companies are choosing China over India for outsourcing and shared services deals.
With 200 million customers in 140 countries, overhauling Citiu2019s IT spine meant reigning in multiple complicated processes
Monsanto had six months to launch a new product. The company needed its IT department to make it happen.
ERP data provides the key to cutting energy consumption and reducing carbon emissions for the City of Palo Alto
A brief BI exploration to try to figure out what the catch-all tech term actually means.
Like the cockroach, spreadsheets are hard to kill. That's why BI vendors are welcoming the beloved business app.
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