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A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.
To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work.
Industrial manufacturer Eaton formed a center of excellence to test and implement RPA software and establish best practices for automation at scale.
IT must help the business make sense of voluminous and varied datau2014often in near real timeu2014for true transformation.
The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
GEu2019s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
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