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Could gen AI radically change the power of the SLA?

Enforcement of service level agreements (SLAs) could be supercharged through real-time alerts flagging violations and risky behavior. But generative AI’s potential to revolutionize third-party agreements has its limits.

By Evan Schuman

Sep 12, 20259 mins

Generative AIOutsourcing

Recent news & fresh reads

Why EGI will deliver the AI revolution that matters

While Silicon Valley chases AGI dreams, EGI is quietly rewriting the rules of business — and the future belongs to those who seize it now.

By Raman Mehta

Sep 12, 2025 10 mins

Data ArchitectureDigital TransformationIT Strategy

From pilot to profitability: How to approach enterprise AI adoption

Stuck in AI pilot purgatory? The real win is focusing on business problems, not hype, and scaling smartly with the right mix of tools.

By Nick Colisto

Sep 12, 2025 10 mins

Artificial IntelligenceIT LeadershipIT Strategy

What Oracle's $300B OpenAI deal means for enterprise cloud strategy

Oracle has signed what may be the largest-ever cloud contract with OpenAI. How could that shake up the cloud and genAI landscape?

By Taryn Plumb

Sep 11, 2025 6 mins

Cloud ComputingGenerative AIOracle

Why every merger needs a tech-savvy CIO to make it work

A strategic M&A integration blueprint for IT leaders and CIOs.

By Kashif Syed

Sep 11, 2025 8 mins

IT LeadershipIT StrategyMergers and Acquisitions

2025 CIO Hall of Fame honorees

Meet the CIOs enshrined in the CIO Hall of Fame — from the Class of 1997 to the Class of 2025.

By CIO US Events

Mar 25, 2025 12 mins

CIOCIO 100Technology Industry

Product management in the era of AI

Clinging to old product models is a losing game. But AI-driven intelligence will keep teams relevant, adaptive and ahead of competitors.

By Chris Davis and Andre Lopes

Sep 11, 2025 11 mins

Artificial IntelligenceIT LeadershipIT Strategy

ServiceNow Zurich release introduces agentic AI to the platform

Agents at the fore to power new dev tools, security features, and autonomous workflows.

By Lynn Greiner

Sep 10, 2025 5 mins

Artificial IntelligenceIT GovernanceServiceNow

Adobe makes Agent Orchestrator and AI agents generally available

Adobe has launched AEP Agent Orchestrator and six AI agents for building, delivering, and optimizing customer experiences and marketing campaigns. Agent Composer, coming soon, will aid with customizing and configuring agents.

By Thor Olavsrud

Sep 10, 2025 4 mins

Artificial IntelligenceEnterprise ApplicationsTechnology Industry

How enterprises can harness AI responsibly

AI is changing everything — work, learning, security. The key for enterprises? For one CTO, it’s been to use it smartly, openly and responsibly.

By Tabish Ali

Sep 10, 2025 5 mins

Artificial IntelligenceIT LeadershipIT Strategy

A blueprint for AI-driven fintech transformation

Fintech doesn’t have to fight compliance — AI orchestration shows how to make it your secret weapon for smarter, faster modernization.

By Kalyan Gottipati

Sep 10, 2025 8 mins

Digital TransformationFintechIT Strategy

From static to adaptive: Scaling AI reasoning without the waste

AI’s getting smarter. Adaptive reasoning ditches one-size-fits-all thinking to save time, money and mistakes.

By Asna Shafiq

Sep 10, 2025 10 mins

Artificial IntelligenceEmerging TechnologyGenerative AI

Building a solid foundation to support AI adoption at Bentley

Kirsty Mason, CIO at Bentley Motors, recently spoke with IDC tech evangelist Lee Rennick about what’s required to lay the groundwork for AI adoption, including data literacy and skills development, and creating the right business and IT partnerships.

By CIO staff

Sep 10, 2025 6 mins

Automotive IndustryCIO Leadership LiveWomen in IT

New US CIO appointments, September 2025

Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer, senior IT, or board role.

By Martha Heller

Sep 10, 2025 9 mins

CIOCareersIT Leadership

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Spotlight: IT careers in the AI era

Articles Buyer’s Guide

AI is not only changing the world at large, it’s radically changing the professional worlds of all IT workers – from developers and SOC analysts, to helpdesk staff, I&O teams, enterprise architects, and CIOs. What new skills and knowledge will you need to thrive in the age of AI? What new roles are emerging to support your organization’s AI efforts and IT strategy? In this special report, you’ll learn how to capture the opportunities for growth and innovation that AI affords and find success as you take your own career in a new direction.

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