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Based on comments from experts at this week's AppNation event, to say mobile apps are a disruptive technology is an understatement.
Nearly half of all contact centers consistently collect and report on metrics that they never use to improve the customer experience, according to a new survey.
Braving the long lines and crowds for holiday shopping on Black Friday (and beyond)? Use these free iOS7 shopping apps to make your life a little bit easier.
Rather than giving away free stuff, The North Face and Red Robin create customized "experience" rewards for faithful customers
Shrikant Kulkarni, SVP and CIO, KPIT Technologies, fondly remembers the late 80s when he developed a robust in-house ERP system, and in return, his company rewarded him with a trip to Europe.
Open source big data application platform specialist Concurrent has released a new version of the Cascading application framework and simultaneously released Cascading Lingual 1.0, an ANSI SQL interface for Hadoop.
What can you say about a user conference that weighs in at 120,000 attendees and has a total budget rivaling a small city? Choose your technical sessions wisely and approach 'lessons learned' discussions with caution.
The pedagogical approach to learning is witnessing revolutionary changes. Perhaps, CIOs can also introduce these changes to radically impact the way business users adopt systems.
Survey finds that CIOs and marketing chiefs don't see eye-to-eye on much at all.
T.G. Dhandapani, CIO, TVS Motor Company, recalls his first brush with technology way back in the early 80u2019s, and his maiden experience with ERP.
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