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news

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

16 Nov 2023 5 mins
Generative AI ITSM ServiceNow
news analysis

Microsoft Ignite 2023: 11 takeaways for CIOs

Copilots take over as Microsoft embraces generative AI at its annual developer conference.

15 Nov 2023 8 mins
Enterprise Applications Generative AI Microsoft
feature

How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.

15 Nov 2023 6 mins
Generative AI ITSM ServiceNow
case study

In transition: How Kyndryl’s CIO weaned the company off IBM’s systems

When IBM spun out its managed infrastructure services business as Kyndryl in 2021, the new company had two years to transition to its own IT systems. It also chose to use that time to undertake a major transformation.

9 Nov 2023 7 mins
CIO IBM Mainframes
brandpost Sponsored byGoogle

What is Kyndryl? IBM’s managed infrastructure services spin-off explained

Whatever industry you're in, the increase in digital technologies means that there is now more data coming from more sources. Sanjeev Addala, SVP, Chief Information & Digital Officer at AES Corporation, shares how AES has transformed into a

6 Nov 2020
Artificial Intelligence Data Center Google
feature

What is Kyndryl? IBM’s managed infrastructure services spin-off explained

To sharpen its focus on AI and the cloud, IBM spun off its legacy IT activities as an independent business. Now that company, Kyndryl, is setting its own course toward automation and hybrid infrastructure after a rocky start.

7 Nov 2023 9 mins
IBM Managed IT Services Managed Service Providers
news analysis

SAP unveils tools to help enterprises build their own gen AI appslow-code applications

SAP Build Code suite combines new and existing developer tools, while a foundational AI model trained on anonymized customer data will be available to help automate tasks.

2 Nov 2023 6 mins
Data Architecture Generative AI SAP
feature

8 ways IT can help supercharge your sales team

Strong sales are essential. IT should do all it can to help sales teams meet and exceed their goals.

31 Oct 2023 8 mins
Business IT Alignment CRM Systems Salesforce.com
news

IBM bets on generative AI to escape economic headwinds

IBM’s third-quarter earnings were boosted by enterprises’ interest in generative AI, which drove up its software and consulting revenue.

26 Oct 2023 4 mins
Generative AI IBM
news

NetSuite adds generative AI to its entire ERP suite

Along with new AI-powered capabilities, the ERP provider is adding new enterprise performance management tools and features to its suite.

17 Oct 2023 6 mins
Generative AI NetSuite
news analysis

SAP’s new generative AI pricing: Neither transparent nor explainable yet

The ERP vendor is adding a new pricing tier to its Rise with SAP offering with an opaque mix of bundled and usage-based pricing for generative AI functionality.

12 Oct 2023 5 mins
ERP Systems Generative AI SAP