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Bank of America weathered the pandemic well on the strength of its digital channels, senior execs say. Here BofAu2019s tech and ops chief reflects on lessons learned over the past 15 months.
The sweet spot between business innovation and operational excellence is elusive, but ITu2019s pandemic response has provided new skills and strategies for solving an age-old IT conundrum.
IT leaders seeking to make a difference on diversity must become better allies of marginalized groups in IT, a process that requires reflection and courage in assuring issues are addressed and voices are uplifted.
As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.
Organizations need data intelligence tools that not only democratize data within the business to make better, faster business decisions but also function across IT systems.
Are flawed beliefs damaging your IT organizationu2019s governance framework? Hereu2019s a rundown of common fallacies that should be immediately rooted out.
Seeking better insight into its marketing efforts, the NHL hockey team is breaking down data silos between business functions and leveraging data in new ways to maximize fan revenue.
New emphasis on business value, agility, and customer experience has IT leaders remaking the IT skills mix, with upskilling strategies aimed at unearthing hidden talent within.
Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.
For far too many organizations, analysis has been corrupted by a culture of tweaking parameters to support desired outcomes. Hereu2019s how to establish an honest path to data-driven decisions.
Hospital IT leaders are fending off more hackers looking to capitalize on the COVID-19 crisis for financial gain.
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