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Process mining helps organizations gather insightful data to evaluate the reliability, efficiency and productivity of business processes throughout the company.
Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices.
The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program.
With AI models rendered useless by the pandemic, CIOs and data jocks are scurrying to make sense of a changed world.
Effectively diffusing cloud best practices requires both a technological and cultural evolution.
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service.
The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here's how to vet and woo candidates from a distance.
Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access.
Youu2019ve got it all covered: security, budget, stakeholdersu2019 needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives u2014 and your career.
With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours.
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