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You need a governance model for managing a global IT organization that supports clear decision making, oversight and visibility into what's happening across time zones and continents.
Winners this week included the mobile phone and the mainframe. And there were plenty of losers: Microsoft, Sprint, Google's stockholders and lots of retailers.
The core of the IT Infrastructure Library (ITIL) is configuration management. This book chapter explains how to manage the project for achieving those goals.
In this issue: Questions raised by after an Internet cable breaks in the Mediterranean; How Google Apps bypass IT; India's outsourcers take aim at infrastructure management; How well does your IT shop welcomes new hires?; A growing number of C s
A talk with Michael Dell about energy efficiency.
Demand for Web 2.0 apps makes this a sought after hire
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