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On-call workers don't have the luxury of signing off at the end of the day and going home to relax. They know that a call could come at any time, which means businesses need to take steps to ensure these workers aren't on the fast-track to
Typically, major marathons are sponsored by financial services companies not IT services companies. Hereu2019s a look at why TCS decided to sponsor the New York City Marathon and why itu2019s working.
IT service management and productivity
Identifying available project management methodologies (PMM) is one thing, deciding which one works best for a particular project is much more complicated. Here's how to make the right choice.
Go Behind the Scenes of Software Asset Management
Are you being paid what you're worth? Cloud compensation and services provider PayScale's latest IT salary survey highlights some of the highest-paying IT roles.
In its quest to craft a more nimble culture, Oshkosh Corp., an industrial vehicle manufacturer, replaced a hodgepodge of clumsy IT service management tools with ServiceNow.
Downtime doesn't just affect ecommerce sites. It can bring any business to a halt as IT workers scramble to find a fix.
One company evaluated almost 730,000 help desk requests and discovered the five most common reasons employees submitted help desk tickets.
IT leaders have more automation options that ever, but not all robotic systems are created equal.
A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group
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