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Consumers are increasingly aware of the value of their personal data to companies. But they're also willing to share so long as the information isn't too personal and they get something of value in exchange.
Toy CRM systems might make you think the software is just cases, escalations and SLA management, but serious CRM is changing the world of service and support by leveraging social networking functionality.
These days people expect the latest episodes of Jersey Shore and The Daily Show anytime, anywhere and on any device. Companies like Viacom are centralizing and digitizing their content to keep up.
From remote Google Calendar access to auto-declining appointments, here are 10 tips and tricks that will keep you focused, organized and productive.
Thunderbird has been a great alternative to Outlook and Gmail. Now it appears to be coming to the end of its life. Here’s what you need to know.rn
Brandify, a new beta service from Microsoft, helps small business owners monitor, track and improve their social status score with easy-to-follow recommendations.
The iPad has been hailed as a great multimedia consumption device. It has also promised to breathe new life into print magazines and newspapers. Apple's Newsstand app came out late last year. Let's see how 10 popular iPad magazines stack up
Mobile business applications will keep your employees connected to the real-time data that helps them make key business decisions. These 10 apps are more than just colorful charts and graphs.
CRM is just overblown contact lists and pipeline spreadsheets, right? Toy CRM systems might look that way, but serious CRM is changing the world of sales and marketing by leveraging social networking functionality.
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