News

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

By Sarah K. White

Nov 30, 2018

BPM Systems Digital Transformation IT Governance Frameworks

Inside Western Digital’s massive cloud ERP migration

A three-company merger has given Western Digital CIO Steve Phillpott a unique lens on moving ERP to the cloud. Here are his key takeaways.

By Peter Sayer

Nov 30, 2018

Cloud Computing ERP Systems Mergers and Acquisitions

The best things about being a woman in tech

Rebook Digital Marketing took a positive look at the results of Ivantiu2019s recent Women in Tech survey and identified seven of the best things about being a woman in this industry.

By Sharon Florentine

Nov 30, 2018

Careers Technology Industry

4 fundamentals of data analytics for digital transformation

And why siloed data scientists could soon be a thing of the past.

By Mary Shacklett

Nov 29, 2018

Analytics Data Science Digital Transformation

Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.

By Tim Scannell

Nov 29, 2018

Digital Transformation IT Leadership Innovation

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

By Terena Bell

Nov 28, 2018 7 mins

Artificial Intelligence Digital Transformation IT Strategy

What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Hereu2019s how to move beyond being an operational leader.

By Mary K. Pratt

Nov 27, 2018

CIO Digital Transformation IT Leadership

When you can’t hire the engineers you need, make them

Use knowledge transfer tou00a0replicateu00a0your mostu00a0valuedu00a0engineers and build a teamu00a0that canu00a0reallyu00a0deliver.u00a0rn

By Steve Trautman

Nov 26, 2018

IT Leadership Staff Management

Make your company’s data work harder for you

Rethinking how your companyu2019s activities generate data and focusing on its application to business processes might release hidden sources of value. Enterprises across a range of sectors are forging ahead of their competitors through creative data

By Martin De Saulles

Nov 26, 2018

Data Mining Data Science Technology Industry

Getting your ship in order before you see the iceberg

Developers should care about IP and licensing issues during the software development process.

By Tim Molino

Nov 26, 2018

Intellectual Property Technology Industry

Why you don’t need a Chief [insert new tech name here] Officer

The next time you read a call to action about the need for a new CXO role, you can apply these three steps to take a more disciplined approach to getting to grips with the technology or trend and seizing the opportunity.

By Nicholas D. Evans

Nov 26, 2018

CIO CSO and CISO CTO

Hiring tips: 9 secrets to working with IT recruiters

CIOs and IT recruiters share insights on how to get the most out of recruiting relationships.

By Sharon Florentine

Nov 26, 2018

IT Leadership Staff Management

The age of the citizen data scientist has arrived

Software tools are empowering business analysts to generate analytical models and insights without the help of software engineers and data-munging experts.

By Clint Boulton

Nov 26, 2018

Business Intelligence Data Mining Data Science

Hiring for diversity: 9 ways to retool your process

If you want a diverse team, you need to look different. This means changing both the way you search and the way you appear.

By Christina Wood

Nov 23, 2018

IT Leadership Staff Management

Workday CIO on tackling SaaS debt and sprawl

Configure your software, donu2019t customize it u2014 but make sure you have the skills available to do it well: Thatu2019s the advice of Workday CIO Diana McKenzie

By Peter Sayer

Nov 21, 2018

Cloud Computing ERP Systems SaaS

Google employee walkout results in forced arbitration policy change

Google employees worldwide walked out to protest how the company handled sexual misconduct claims against executives. In response, Google ended forced arbitration for some cases.

By Sharon Florentine

Nov 21, 2018

IT Jobs Staff Management Technology Industry

The 6 employee benefits job candidates want most

Looking to hire great talent? Just the right benefits package could tip the scale. Here are the perks that can help you fill key roles fast.

By Sharon Florentine

Nov 19, 2018

Careers Salaries Staff Management

Has storage become sexy?

In the era of AI, and despite the software-driven everything trend, storage u2014 and hardware more generally u2014 is finding renewed strategic relevance in the enterprise executive suite.

By Charles Araujo

Nov 19, 2018

Artificial Intelligence Enterprise Architecture

How to establish a thriving IT innovation hub

Innovation and disruption are essential for business success. An in-house tech hub will help your enterprise meet both goals. Here's how to get started.

By John Edwards

Nov 19, 2018

Emerging Technology IT Strategy Innovation

Virtual healthcare gets real, as telehealth turns to AI

Intermountain Healthcare has expanded telehealth capabilities to create a virtual hospital. CIO Marc Probst says AI-based virtual assistants will also define the sectoru2019s virtual future.

By Clint Boulton

Nov 19, 2018

Artificial Intelligence Healthcare Industry IT Leadership

Look at me!

Some employees are happy being unhappy and can be quite vocal about it. Sometimes, however, attention-seeking behavior is masking something else entirely. Itu2019s your job as a manager to figure out which is whichu2026and what to do about it.

By Paul T. Cottey

Nov 16, 2018

IT Leadership

8 jobs ripe for automation

From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.

By Kenneth Corbin

Nov 16, 2018

Artificial Intelligence BPM Systems Careers

Why women leave tech

A new report from Indeed.com reveals why women leave the technology industry, including lack of career growth, poor management, and slow salary growth.

By Sharon Florentine

Nov 16, 2018

Careers Technology Industry

Successfully reinventing your company starts with a digital transformation model

While most companies claim to have a game plan for digital transformation, many of these roadmaps deliver minor improvements in efficiencies but fall short when it comes to supercharging business operations. True transformation starts by scrapping ol

By Barry Libert, Megan Beck, Pradip Sitaram

Nov 15, 2018

Digital Transformation IT Leadership

Outcome quadrants: Move initiatives from tragic to strategic

Start by classifying your digital-business initiatives from an outcome perspective.

By Pradeep Henry

Nov 14, 2018

CIO IT Leadership IT Strategy

Understanding the CEO’s role early in digital transformation programs

CEOs should play a strategic role marketing the strategy, clearing hurdles on aligning resources and defining the future culture of the organization.

By Isaac Sacolick

Nov 14, 2018

CEO Digital Transformation IT Leadership

When is it time to say goodbye to Accenture, Deloitte, IBM or KPMG?

You have probably invested a great deal of time and effort selecting your SI and more than likely written them a few sizable checks. So how do you end the relationship once it's clearly become one-sided?

By John Belden

Nov 14, 2018

IT Leadership System Management Technology Industry

Digging into tech debt

Tech debt represents the biggest technical risk to digital strategies. But how can CIOs manage tech debt so that their businesses retain the u2018right to win?u2019

By Myles F. Suer

Nov 14, 2018

IT Leadership Technology Industry

No longer alone: The women in tech movement is here

What the 20,000-person Google walkout tells us is that progress is happening for women in tech but not in the way you might think.

By Jennifer Cloer

Nov 14, 2018

Staff Management Technology Industry

CIO Digital Magazine: Fall 2018

Digital transformation and a renewed emphasis on customer experience have CIOs seeking a more agile approach to delivering IT services.

By CIO staff

Nov 14, 2018 3 mins

Agile Development CIO Digital Transformation

ServiceNow certification guide: Mastering ITSM

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform.

By Sarah K. White

Nov 14, 2018

Certifications IT Skills ITSM

4 criteria to attract top IT talent

As the battle to hire top IT talent heats up, these criteria u2013 location, compensation, role, and recruiting process u2013 will help you assess your ability to attract technology leaders.

By Martha Heller

Nov 14, 2018

CIO CTO HR Director

SAP’s big Qualtrics buy: It’s all about your customers

SAPu2019s $8 billion acquisition of Qualtrics may help put customer experience on the CIOu2019s agenda.

By Peter Sayer

Nov 13, 2018

ERP Systems SAP Technology Industry

5 ways to beef up your cyber defenses for 2019

Just because it looks like you might survive 2018 without a major cybersecurity breach, doesn't mean your company's all set for an air-tight 2019. Here's how to make sure you're prepared.

By Philip Kushmaro

Nov 13, 2018

Cyberattacks Data and Information Security Technology Industry

Top 10 data science master’s degree programs

Thinking about getting your master's degree in data science? Here are ten of the top schools with data science degrees worth pursuing.

By Sarah K. White

Nov 13, 2018

Analytics Certifications Data Science

6 soft skills IT needs to succeed in the digital era

When it comes to transformation, tech expertise goes only so far. IT leaders must look for and develop traits not traditionally required for technologists in order to succeed in the years ahead.

By Mary K. Pratt

Nov 13, 2018

Digital Transformation IT Skills IT Strategy

11 digital principles for building a creative digital workforce

Itu2019s important to set core principles for building and nurturing an environment in the organization where curiosity is encouraged, and creative thinking is rewarded.

By Pearl Zhu

Nov 12, 2018

IT Skills Innovation Staff Management

Escaping the line of fire: 2018 U.S. State of Cybercrime

One in four of organizations report greater monetary losses.

By Marc Wilczek

Nov 12, 2018

Cyberattacks Cybercrime Technology Industry

An even bigger innovation cycle is coming our way, are you ready?

CIOs have an opportunity to remake their roles, and in turn their companies, by championing innovation

By Herald Chen

Nov 12, 2018

Digital Transformation Innovation Technology Industry

IT budgeting mistakes to avoid

Rising costs can sneak up on you. Hereu2019s how to prevent runaway technology spending before it hamstrings your IT operations.

By Minda Zetlin

Nov 12, 2018

Budgeting IT Leadership IT Strategy

How CIOs motivate their teams and foster productivity

Global IT leaders from Clemson University, Bayer Crop Science, American Academy of Family Physicians, PayPal, Marist College, and TIAA share strategies for motivating teams and keeping employees energized.

By Brendan McGowan

Nov 12, 2018

CIO Careers Technology Industry

9 rules for working with headhunters and IT recruiters

Recruiters, executive search firms and employment agencies are all valuable tools in your job search arsenal. Here are nine tips for making the most of your relationship with them.

By Sharon Florentine

Nov 9, 2018

Careers IT Jobs

Building a world class CX

In digital transformation, customer experience is a major path forward for multiple digital business models. But are CIOs ready to help serve it up?

By Myles F. Suer

Nov 9, 2018

Digital Transformation IT Leadership Technology Industry

Mastering the art of employee recognition: 9 things you can do right now

Mishandling rewards can backfire on even the most well-intentioned IT leader. Here's how to get employee recognition right.

By Christina Wood

Nov 9, 2018

IT Leadership

Some good news about diversity in tech, for a change

Intel achieves its diversity and inclusion goal two years ahead of schedule u2013 but thatu2019s just the beginning.

By Sharon Florentine

Nov 9, 2018

IT Jobs Intel Technology Industry

The battle of the health clouds

Several large tech firms have launched health clouds to tap into the burgeoning digital health ecosystem. However, the health cloud value proposition may not be entirely clear at this time.

By Paddy Padmanabhan

Nov 8, 2018

Healthcare Industry Markets Technology Industry

8 things you need to know about rescinded job offers

It is rare for an employer to rescind a job offer, but it does happen. Here, two legal experts share what you need to know to reduce the risk that it will happen to you u2026 and what to do if it does.

By Meridith Levinson, Sharon Florentine

Nov 8, 2018

Careers

5 digital transformation trends for 2019

Expect companies to scale-back their Big Bang change rhetoric in favor of a more iterative approach to innovation, a shift to product management, and renewed efforts around operational efficiency.

By Clint Boulton

Nov 7, 2018

Digital Transformation IT Leadership IT Strategy

Building a virtuous circle of data-driven innovation

Embedding data into product and service development cycles can lead to a virtuous circle of innovation and competitive advantage.

By Martin De Saulles

Nov 6, 2018

IT Leadership Innovation

Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.

By Diana Bersohn and Andrew Sinclair

Nov 6, 2018

Artificial Intelligence Digital Transformation Enterprise Applications