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3 pillars of devops success for 2018, part 2

In this three-part blog series, I will be looking at key success factors for devops as we head into 2018.

By Flint Brenton

Devops IT Leadership IT Strategy

Leveraging machine learning to get more out of CRMs

Machine learning could be leveraged to capture more opportunities with customer resource management.

By Brian E. Thomas

Jan 5, 2018 6 mins

Artificial Intelligence CRM Systems Enterprise Applications

Why high-performance business relationship managers embrace learning intelligence

The key to building successful business relationship management practices is hiring for learning intelligence.

By Peter B. Nichol

Jan 5, 2018 5 mins

IT Leadership Relationship Building

Guilty as charged

Even when users agree to your standard IT measurements you canu2019t assume your measures are predictors of satisfaction.

By Avery Cloud

ITIL ITSM Managed Cloud Services

Harassment in the workplace: New year, same old story

Following #MeToo, I keep hearing that 2018 will be The Year that sexual harassment decreases and perpetrators will finally be held accountable. Iu2019m not so sure.

Careers IT Jobs

Fundamental skills for a bright future in IT

Technology evolves at a breakneck pace. But some of the most in-demand skills remain timeless.

Jan 5, 2018 5 mins

Careers IT Skills

The end of Net Neutrality: the sky is not falling

Despite all the legitimate concern, as well as the hype, I do not expect significant impacts on mobile telecom management.

By Craig Riegelhaupt

Government Regulation Technology Industry

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.

By Anna Frazzetto

Technology Industry

How blockchain builds businesses around individuals

The next generation of blockchainu2019s power users will be businesses in their own regard, motivating new users by example.

By Ralph Tkatchuk

E-commerce Software Technology Industry

3 steps to building a services-centric tech stack

Building a tech stack is like building a stack ofu2026 anything. It needs to have a solid core to keep it stable.

By Ray Grainger

Cloud Computing IT Strategy

Managing your career: knowing when it’s time to move on

Experience has shown that commercial enterprises have no problem parting ways with employees whose skills and experience are no longer relevant to their firmu2019s needs. Professionals should be equally cold and calculating.

By Mark Settle

IT Leadership Staff Management

Digital transformation in retail banking: choosing the digital platform

Digital transformation in retail banking is driven by customer experience. Technology and data that supports and enhances the customer journey is part of this change.

By Darya Shmat

Digital Transformation Financial Services Industry Technology Industry

AI in the workplace: Paving the way for man-machine collaboration

Thereu2019s little question AI-driven automation is poised to disrupt enterprises worldwide. The question is what you, as a CIO, are doing to prepare for a world where man and machines work together.

By Clint Boulton

Artificial Intelligence IT Strategy Staff Management

Why data governance?

Data governance used to be a nice to have, but due to the increasing focus and importance of data and analytics, itu2019s becoming a necessity that helps to drive data management across the enterprise.

By Nancy Couture

Jan 3, 2018 4 mins

Business Intelligence Data Management IT Governance

6 New Year’s resolutions to enhance the ‘strategic’ in strategic procurement

A half-dozen sure-fire ways to improve the value you provide to your organization.

By Greg Hall

IT Leadership IT Strategy Legal

The Big-D hit list: Disrupting the word disruption

Purging overused buzzwords is a big step we can take to open our minds to the realities and challenges of succeeding in business today.

By Adam L. Stanley

Digital Transformation IT Leadership

Planning for disaster recovery

How do leaders of enterprises plan for outages to minimize the impact on the users of all the individual service providers running their services on the enterprises' platforms?

By Kumar Srivastava

Disaster Recovery IT Leadership IT Strategy

Profits and people: two sides of the same coin

As we kick off a new year, itu2019s a perfect time as business leaders to look back at how our organizations performed in all areas, not just financial.

By Autumn Manning

Enterprise IT Leadership IT Strategy

The connected business

Digital disruption demands CIOs change the way their organizations operate.

By Myles F. Suer

IT Leadership

Emerging digital workplace trends for 2018 and beyond

Looking at enterprise trends for the new year, like the need for conversational experiences in processes and workflows.

By Dave Smith

Digital Transformation Technology Industry

5 vital IoT lessons from 2017

5 big news stories and trends for companies to remember about the Internet of Things in 2017.

By Scott Nelson

Internet of Things Technology Industry

Moving from CIO to corporate board requires a change in thinking

Frank Modruson, former CIO of Accenture, offers his perspective on corporate board work

By Martha Heller

CIO Collaboration Software Small and Medium Business

A better tomorrow? Here’s what will be motivating CIOs over the next 12 months

2018 will be a big year for CIOs, with significant changes ahead involving data, AI and a new way of working for sales and services.

By Dan Hartveld

IT Leadership IT Strategy

3 steps to control stress

Stress is an epidemic effecting over half the population. How you deal with it may impact your ability to be an effective manager.

By Sue Weston

IT Leadership IT Skills

Keep your dirty, stinkin’ hands off my Internet

A reading list on net neutrality.

By Jeffrey Morgan

Government Regulation Technology Industry

Why 2018 will be a dramatically different year for tech labor

My take on the tech labor market in 2018u2014informed by 3,150 research partner employers in the U.S. and Canadau2014is that it will be conspicuously different than any year in recent history. Unusually so.

By David Foote

Staff Management Technology Industry

Lessons from Visa and MasterCard: governments need to work with tech companies to respond to harmful content

Imposing fines, mandating blocking and threatening legislation against tech companies is the wrong approach for governments to take when responding to harmful content. Governments need to offer a partnership with tech companies to address this common

By Mark MacCarthy

Government Regulation Technology Industry

Top 3 trends for CIOs in 2018

Industry leaders will need more than flexible IT and a strong dev team, but a fresh way of thinking about what their company builds, buys and prioritizes.

By Chris Stone

IT Leadership

The data warehouse in 2018

ELT has moved to the forefront and now quickly becoming the standard in big data systems.

By Brian E. Thomas

Data Warehousing IT Strategy Technology Industry

How CIOs can get buy-in for a job-destroying AI revolution

If AI is to develop further, investment will be needed—and that will have to come from increased profitability.

By Michael Zammuto

Jan 2, 2018 5 mins

Artificial Intelligence IT Leadership IT Strategy

Spills and cleanup in tech initiatives

The risks of not putting the first thing first.

By Pradeep Henry

IT Leadership IT Strategy

5 steps to becoming a global IT leader

International management success requires skill, respect and patience. Hereu2019s your game plan for making the most of a global management opportunity.

By John Edwards

CIO Careers IT Leadership

7 high-paying tech roles where women thrive

Though women remain severely underrepresented in IT overall, there are some areas where women do dominate u2014 and are compensated well.

Dec 29, 2017

Careers IT Jobs Salaries

Companies use Facebook’s advertising algorithms to discriminate

A new report by ProPublica reveals that Facebooku2019s job recruitment ads are discriminating against job seekers based on their age.

Facebook IT Jobs Staff Management

Dec 28, 2017 2 mins

Building an executive brand means youu2019ll need an online presence u2014 but maintaining your online identity doesnu2019t have to be a burden, even if you hate social media.

By Sarah K. White

Dec 28, 2017

Careers Social Networking Apps

5 things to know about contextual computing

While context-aware computing could very well be the next big thing, it's not exactly new. But that doesn't make it any less important.

By Kevin Rands

Emerging Technology Technology Industry

Nobody likes apps that crash

Why developers should pay attention to their crash reports.

By Kumar Srivastava

Application Performance Management Developer Technology Industry

3 pillars of devops success for 2018

Now that the industry has a grasp on what devops means, companies have invested in tools, and the concept has "grown up," it is time to for devops to start delivering on its promise and proving worthwhile.

By Flint Brenton

Devops IT Leadership IT Strategy

What does a data scientist do? 7 of these in-demand professionals offer their insights

We catch up with some of the rare unicorns who fill this role to learn about the job and the skills and education that got them there.

By Christina Wood

CRM Systems Enterprise Applications Marketing

Careers Data Science

CRM vs. marketing automation: What’s the difference and which do you need?

Both CRM and marketing automation systems handle leads, contacts and companies, but where does one start and the other stop? Behold this guide for the bewildered.

By David Taber

Dec 26, 2017 8 mins

Harassment at work is everyone’s problem and nobody’s responsibility

While most people understand that sexual harassment is a problem at work, they donu2019t trust their employers to fix it.

CIO Careers IT Leadership

Dec 22, 2017

3 golden rules for winning in software-driven ecosystems

The key is to leverage software to create new relationships between suppliers and consumers, not to necessarily become the next giant platform on the scale of Facebook or Android.

By Anant Jhingran

Dec 22, 2017

IT Leadership IT Strategy

Why you need to worry about the security of open source software in 2018 and beyond

The speed of open source deployment by enterprises everywhere puts software security into question.

By Arik Hesseldahl

Dec 22, 2017

Digital Transformation IT Leadership Open Source

Game changer or jobs at risk? AI and work of the future

While much of the discourse around AI and automation has been concerned with the looming threat to the workforce, this ignores the fact that history has shown disruptive technologies often lead to progressive evolution.

By Sanjay Srivastava

Dec 21, 2017

IT Jobs IT Skills Technology Industry

Stuck in the middle? How to break the barriers to innovation

Collaboration between startups and enterprises can greatly accelerate the rate of innovation with limited risk.

By Philip Kushmaro

Dec 21, 2017

IT Strategy Innovation Technology Industry

What to look for in hiring a Node.js developer

Looking for Node.js developers to join your dev team? Hereu2019s how to vet candidates for your next hire.