News

Social media a missed opportunity for customer service

A new report suggests most companies simply don't understand how effective social media can be for customer service, and majority of brand feedback people leave on social sites is ignored.

Going agile requires a culture shift, say CIOs

In this free report from the CIO Executive Council, CIOs discuss their journey from waterfall software development to the agile methodology u2013 including the benefits and the challenges. You can learn from these pioneers.

Driving innovation with your teams

The strategic imperative behind building a culture of innovation…innovation requires more than just free food and foosball, it starts and ends with great people.rn

Business alignment techniques for successful and sustainable analytics

How to explore business alignment techniques by analyzing business strategy, decomposing strategy into how data will be used to help meet strategic goals, decomposing data usage into critical components and understanding patterns of use.

It’s time for Microsoft to close its fake Apple stores

Microsoftu2019s desperate effort to copy Appleu2019s stores is a total failure. It's well past time for Microsoft to admit defeat and close its retail stores.

Blockchain’s split personality: Digital disruption or digital distraction?

Open Data Platform Initiative looks to ease fears

In an effort to address concerns that the ODPi is a vendor organization designed to exert undue influence on Apache Hadoop ecosystem projects, the Linux Foundation organization announced a gold sponsorship of the ASF.rn

Why the former CIO of Gap moved from clothes to cloud

After spending the past year investing in and advising a handful of retail and SaaS startups, Tom Keiser is again donning his CIO hat for Zendesk, a rising customer service software maker.

Cybersecurity and the promise of machine learning

Can machine learning save cybersecurity?

You can’t get there with Scrum

Agile is an awesome solution but there's a huge leaky pipe waiting to be filled before you can even start iterating.

Linux is the largest software development project on the planet: Greg Kroah-Hartman

Greg Kroah-Hartman discusses the inner workings of the massive development project that is Linux.

BlackBerry’s Android security survey blatantly promos PRIV

A new survey meant to gauge Android users' thoughts on security and privacy, commissioned by BlackBerry, offers some interesting takeaways but also reads like an ad for the company's PRIV smartphone.

Driving Innovation at a Large Company – Five Lessons Learned

The Project Sputnik story: crowd-sourcing a developer laptop

8 awesome (and sometimes free) conference call services

Conference call services want your business u2014 even those that offer free plans u2014 and their feature sets are getting better all the time.

A key security takeaway from Walmart’s chip-and-PIN suit against Visa

Walmart this week accused Visa of not doing everything it can to reduce fraud. The legal action won't likely see resolution soon, but it spotlights an important payment security safeguard consumers can apply immediately.

May 2016: Making IoT magic

iPad Pro early adopters share pros and cons

A group of businesspeople and iPad Pro power users look back on their time with Apple's tablet and share favorite features, as well as the shortcomings that drive them mad.

‘Me’ternity leave? Is she serious?

CIO.comu2019s Sharon Florentine weighs in on the controversy surrounding 'me'ternity leave — where childless women take the equivalent of parental leave time.

IT resume makeover: Breaking through tech jargon

In this resume makeover, the candidate didn't need a complete remodel. Instead, he needed to shift the overall focus. The resume writer Donald Burns was able to take his resume from tech-focused and dense, to something that any recruiter or hiri

Why did Apple make the Apple Watch?

What motivated Apple to create the Apple Watch? Contrary to what you might think, making money or entering the wearables category werenu2019t what propelled the creation of the Apple Watch.

Are you killing your startup’s chances for success?

How your entrepreneur type influences your chances of success. Startup founders (very) generally speaking fall into two camps. The geniuses, who create a product of love and hope enough people want or need it too. The problem solvers, who have create

6 ways data is taking over retail

Data has seeped into every nook and cranny of the retail process, thanks to everything from mobile devices and Wi-Fi to beacons, sensors, cookies and POS terminals. The result? A nearly total data takeover of the retail landscape.

Having created the LAWS, you have to uphold them!

How project management can police the methodologies and, where necessary, adapt them to suit individual projects.

It’s 10 p.m. — do you know what your APIs are doing?

Do you know what cloud services and APIs your systems are relying on? And do you know how to tell how reliable they are, and whether your vendoru2019s service level agreement (SLA) covers the performance you need?

Amazon takes aim at YouTube, Netflix via new video offerings

Amazon this week unveiled its new Video Direct user-generated video service, a direct shot at YouTube, and it also upped the competition with Netflix via new, aggressively-priced streaming video offerings.

To get digital, be the dog

Executives and decision makers may think they have the power, similar to Pavlov, to elicit a reaction from their customers. However, an executive's approach to technology is more similar to the dog's reaction than to Pavlov's position

How to do influencer marketing like a pro

With 81 percent of marketers already going gaga about influencer marketing, you sure can bet on this promotion tactic to amplify the reach of your content amongst your target audience. But influencer marketing isnu2019t anything like what youu2019ve

Are you paying too much for outsourced resources?

CIOs need to check for u201coutsourcing bloat.u201d

More than half of IT projects still failing

An annual survey from project management company Innotas shows that more than half of IT projects fail, three years after a similar survey showed nearly identical findings.

Stick it to the man: Disable Touch ID on your iPhone or iPad

A recent court ruling shows that law enforcement officials can require you to use Touch ID to unlock your iPhone or iPad. So hereu2019s how you can stick it to the man by disabling Touch ID.

Big data essential to cancer ‘moonshot’

Vice president Joe Biden says data analytics, common standards and cultural changes will be critical to success of administration's efforts to improve cancer treatment.

Making healthcare bills easier to understand

As part of a broader health IT push, the Department of Health and Human Services secretary rolls out challenge to bring transparency to opaque medical billing practices.

Why banks are finally cashing in on the public cloud

World Bank, Capital One and other banks are moving past their fears about security and regulatory risks turned and embracing the business agility of public cloud services.

Igniting Faster Analytics With the SMACK Stack

To gain the full value of data, you need to analyze it in real time

The REAL ‘real reason’ Apple made the Apple Watch

Despite an amusing report to the contrary, Apple's main motivation behind the release of its first smartwatch was not to improve the overall health of its customer base and change modern healthcare.

5 key terms to know for vendor contracts

Vendor and third-party contract management is a challenge for every organization. Focus on key contract areas to address risks from effects of mobile, social, cloud and big data on employee, vendor and customer access and use of digital information a

Will healthcare play nice with data science?

Data science brings new understanding to healthcare and other fields. But does healthcare want to be told something different from such an understanding?

5 key requirements of successful big data projects

In her keynote presentation at Apache: Big Data North America, Amy Gaskins, a data scientist with more than a decade of experience, shared five key requirements that can make or break big data projects.

SAP design chief talks details of Apple deal

SAP's chief design officer says modern workers have high expectations for the enterprise apps they use each day, and the company's recent deal with Apple is designed to elevate business software and enhance the overall SAP user experience.

Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

6 traits engineers need to succeed as IT leaders

Finding managers who motivate, lead and inspire is easier said than done. Here are six tips for hiring IT leaders with successful outcomes.

Forrester calls for CIOs and CMOs to improve their relationship

A new report looks at the relationship between CIOs and CMOs, citing that a big shift needs to take place if businesses ever hope to live up to increasing customer expectations.rn

Should Apple remove sandboxing from the Mac App Store?

Sandboxing in the Mac App Store has never been popular with developers. Should Apple remove it to encourage developers to put more of their software products in the Mac App Store?

6 important announcements from day 1 of CoreOS Fest, Berlin

New technologies, more open source, more funding

3 things world-class achievers do nonstop

Author Tim Grover wrote, u201cSuccess is the result of knowing what to do, the willingness to do it and the drive to continually improve at it.u201d World-class achievers find success by having three qualities u2014 three things they have or do nonst

The ‘business’ in business intelligence: There’s NOT an app for that

Identifying and prioritizing business needs is the most important step to take before making an investment in a technology tool or platform.

Helicopter CIOs: stop micromanaging

CIOs usually have progressed to their position from the technical world. But where does providing hands-on support from that experience become micromanagement?

It would be madness for Apple to buy Netflix

Netflix is too expensive for even Apple to buy, and the companyu2019s programming library and subscriber base arenu2019t worth $53 billion dollars.

Microsoft Outlook for iOS, Android gets 3 useful calendar features

Microsoft continues to make Outlook one of the best productivity apps available for mobile devices today, via valuable enhancements such as integration with its calendar and Facebook, Wunderlist, and Evernote.

4 tips to help switch marketing automation systems

What's more nerve-wracking than selecting a marketing automation system? Switching from an old platform to a new one. The transition process can be painful, but these four tips can help you avoid some of the most significant pitfalls.