News

3 questions to ask before adopting 5G for IoT

While many CIOs are tempted by 5G networking for IoT applications, some due diligence is strongly advised before jumping on the bandwagon.

By Pat Brans

Jul 31, 2024 9 mins

Application Performance Management Broadband CIO

Einstein Studio 1: What it is and what to expect

Salesforce has released a set of low-code tools for creating, customizing, and embed AI models in your company’s Salesforce workflows. Here’s a first look at what can be achieved using it.

By Peter Wayner

Jul 31, 2024 8 mins

CRM Systems Generative AI Salesforce.com

SAP is restructuring its Executive Board

Head of sales Scott Russell and head of marketing Julia White are unexpectedly leaving SAP; White will not be replaced.

By Martin Bayer

Jul 30, 2024 4 mins

Enterprise Applications SAP Technology Industry

What’s the CIO’s role in developing a sustainability strategy?

CIOs are in a unique position to advance their organization’s sustainability strategy. Get advice for identifying the areas to invest in, collaborating with industry partners, and building greater maturity.

By Alizabeth Calder, IDC adjunct research advisor

Jul 30, 2024 7 mins

IT Leadership

CIO as fact finder, fixer, and framer in a post-truth IT world

IT reality is under attack by utopian and dystopian propagandists. IT leaders must ensure their organizations are paying attention to what matters.

By Thornton May

Jul 30, 2024 5 mins

CIO IT Leadership

The challenges of implementing Generative AI in identity management

Generative AI has been making waves in tech and beyond, but if not applied with caution, it can actually do more harm than good.

By Jackson Shaw

Jul 29, 2024 4 mins

Generative AI Identity and Access Management

What it takes to win your first CIO role

Aspiring IT leaders take note: CIOs are becoming increasingly multidimensional and business-centric — changing the trajectory and preparation for first timers seeking top IT leadership roles.

By Beth Stackpole

Jul 29, 2024 11 mins

CIO IT Training Mentoring

Mosaic builds a global IT foundation for growth

The agriculture giant has completed a global digital transformation to unify businesses in 40 countries around common processes and a common cloud infrastructure and to unlock the power of data and AI.

By Paula Rooney

Jul 29, 2024 5 mins

Agriculture Industry CIO 100 Mining, Oil, and Gas

CISO viewpoint part 1: AI’s impact on people, policies & processes

Enterprise CISOs are focusing on integrating AI to enhance operations while balancing ethical standards, intellectual property protection, and the well-being of employees and the company.

By Rick Grinnell

Jul 26, 2024 7 mins

Artificial Intelligence CSO and CISO Generative AI

Counting the cost of CrowdStrike: the bug that bit billions

Cyber insurance coverage is set to cover only a fraction of the losses, leaving affected businesses to grapple with substantial uncovered expenses.

By Shweta Sharma

Jul 26, 2024 4 mins

Business Continuity Disaster Recovery Endpoint Protection

Why are Salesforce and Workday building an AI employee service agent together?

The companies’ new employee service agent architecture has potential to drive further synergies in the areas of finance, workforce planning, and sales enablement, analysts say.

By Anirban Ghoshal

Jul 26, 2024 5 mins

Enterprise Applications Generative AI

Tech M&A – poised to take off?

Buyers – and sellers – expect mergers & acquisitions to increase dramatically in 2H 2024

By Chris Selland

Jul 26, 2024 5 mins

Mergers and Acquisitions

The secret to CIO success? Unleash your inner CEO

ServiceNow’s Chris Bedi sees being ‘a positive source of constructive tension’ in the C-suite as a CIO essential today — even if it means challenging the chief executive to steer the company right.

By Paula Rooney

Jul 26, 2024 7 mins

Artificial Intelligence CIO IT Strategy

Germany goes full throttle into the cloud

Despite the challenges and uncertainties that surround committing to digital transformation, the consensus in Germany about cloud readiness and willingness is undeniable, and can serve as a model for enterprises around the world.

By Gerhard Holzwart

Jul 26, 2024 8 mins

Cloud Architecture Cloud Management Cloud Security

Early IT takeaways from the CrowdStrike outage

As the IT world recovers from the massive outage triggered by CrowdStrike’s Falcon update, CISOs and CIOs would be wise to keep a running ledger of lessons learned. Here are some initial considerations.

By Susan Bradley

Jul 26, 2024 2 mins

Business Continuity IT Strategy Incident Response

ServiceNow embroiled in DOJ probe of government contract award

The probe also involves what ServiceNow said was the improper hiring of the Army CIO to serve as ServiceNow’s global head of public sector. That executive, Raj Iyer, told CIO “I resigned because I didn’t want to be associated with t

By Evan Schuman

Jul 25, 2024 6 mins

Government IT Hiring Technology Industry

The evolving role of security and IT in DR and incident response

When an incident is reported, there’s often a lack of clarity re whether the incident falls in IT territory or security territory. To address this ambiguity, there must be a coordinated and efficient response.

By Gerald Johnston, IDC Adjunct Research Advisor

Jul 25, 2024 7 mins

Security

4 cities proving the transformative value of data and IT

‘Smart cities’ are on the rise, laying out technical foundations for data-driven decision-making, efficiencies, and services to the benefit of their citizens.

By Bob Violino

Jul 25, 2024 10 mins

Digital Transformation Government IT IoT Platforms

CIOs must reassess cloud concentration risk post-CrowdStrike

The global CrowdStrike meltdown shows what you risk when IT operations depend on a single point of failure. Reconsider your organization’s cloud concentration risk tolerance and define a strategy to match.

By David Gee

Jul 25, 2024 6 mins

Hybrid Cloud IT Strategy Multicloud

Alphabet quarterly cloud revenues surpass $10B for first time

GCP hits quarterly milestone, firm’s total revenues reach $85B, stock sheds 5.08%.

By Paul Barker

Jul 24, 2024 4 mins

Google Google Cloud Platform

OpenAI touts new approach to AI safety after troubling executive transfer

The AI giant on Wednesday announced an AI development method to address model safety after the controversial reassignment of safety executive Aleksander Madry.

By Evan Schuman

Jul 24, 2024 5 mins

Artificial Intelligence Generative AI Software Development

SAP restructuring to impact more jobs than expected

The restructuring at SAP affects almost a tenth of its workforce. The company estimates the cost of the internal restructuring at around €3 billion.

By Martin Bayer

Jul 24, 2024 2 mins

ERP Systems SAP Technology Industry

Exploration to elimination: CIO road map for adaptive technology portfolios

Technology portfolios need a structured approach to managing technology investments across their life cycle. Enter the Technology Investment Matrix.

By Serge Findling, IDC adjunct research advisor

Jul 24, 2024 8 mins

IT Leadership

CrowdStrike blames testing shortcomings for Windows meltdown

Customers will be given more control over when and where content is downloaded to reduce the risk of similar incidents in future.

By John Leyden

Jul 24, 2024 1 min

Endpoint Protection Incident Response Security

TreeHouse Foods’ new enterprise IT strategy drives supply chain success

Robin Keller, CIO of multinational private label packaged foods manufacturer TreeHouse Foods, is integrating innovative systems to streamline efficiencies. Here, she discusses the cultural, architectural, and leadership pillars behind this transforma

By Martha Heller

Jul 24, 2024 6 mins

CIO Digital Transformation Retail Industry

Be honest: Are your company values and AI aligned?

Regulators, experts, and AI vendors talk a lot about alignment: the degree to which an AI model conforms to values. But enterprises are still coming to terms with what or whose values should be prioritized.

By Maria Korolov

Jul 24, 2024 12 mins

CIO Generative AI IT Skills

SAP Q2 results reveal large orgs now firmly on the path to AI

It “had a direct impact on our bookings,” company CEO says during second quarter earnings call.

By Paul Barker

Jul 23, 2024 5 mins

Artificial Intelligence Enterprise Applications SAP

Oracle’s $115 million privacy settlement could change industry data collection methods

In addition to the payment, Oracle has agreed to stop tracking users in various ways. Privacy advocates applauded the settlement.

By Evan Schuman

Jul 23, 2024 4 mins

Data Privacy Legal Oracle

Proposed labor laws spark concerns in Bangalore, India’s tech hub

The move to significantly increase working hours and limit jobs to locals has raised concerns for global companies with significant tech operations in the city.

By Prasanth Aby Thomas

Jul 23, 2024 5 mins

Outsourcing

5 IT risks CIOs should be paranoid about

From mounting technical debt to financial concerns in the cloud, IT leaders must recognize, survey, and develop plans to address several key operational risks that if left unchecked could debilitate their business.

By Isaac Sacolick

Jul 23, 2024 11 mins

IT Leadership IT Strategy Risk Management

Data and gen AI: Keys to Air Europa’s digital strategy

José Carlos Bermejo, the Spanish airline's director of data and analytics, knows data enables business success. But only the right application of the right technology can maximize the benefits of this most critical asset.

By Mario Moreno

Jul 23, 2024 4 mins

Data Quality Generative AI Travel and Hospitality Industry

CIOs must beware committing ‘AI washing’ themselves

Temptation to overstate AI capabilities is trickling down from vendors to users. Under pressure to show progress, IT leaders must create clear definitions and reviews to avoid implications.

By Grant Gross

Jul 23, 2024 7 mins

Generative AI IT Leadership ROI and Metrics

Microsoft not out of EU anti-trust woods despite deals with OVHcloud, CISPE

Company still remains under the microscope in Spain as a startup association presses ahead with its complaint.

By Paul Barker

Jul 22, 2024 5 mins

Cloud Computing Legal Microsoft

CrowdStrike incident has CIOs rethinking their cloud strategies

CIOs are looking at ways to avoid single points of failure and are re-evaluating their cloud strategies to prevent any 'blue screen of death' incidents.

By Gyana Swain

Jul 22, 2024 7 mins

Business Continuity Cloud Computing

The great repatriation? IT leaders reset cloud strategies to optimize value

CIOs continue to move workloads back from the public cloud, but their moves represent a refinement of their cloud strategies — not a rejection of the cloud itself.

By Mary K. Pratt

Jul 22, 2024 10 mins

Hybrid Cloud IT Strategy Private Cloud

Data literacy, governance keys to transformation at Dow

The 127-year-old chemicals producer has modernized with an award-winning Integrated Data Hub project and literacy program to make data accessible to every employee.

By Thor Olavsrud

Jul 22, 2024 8 mins

CIO IT Governance Frameworks Science Industry

CrowdStrike CEO apologizes for crashing IT systems around the world, details fix

Attempts to mitigate a novel Windows threat caused systems running CrowdStrike’s Falcon sensor to crash.

By Peter Sayer

Jul 20, 2024 1 min

Security

Blue screen of death strikes crowd of CrowdStrike servers

A bad software update from security software vendor CrowdStrike has paralyzed Windows machines around the world.

By Peter Sayer

Jul 19, 2024 1 min

Security

Fearing disruption? A skills-based talent strategy builds business resiliency

IT skills gaps are derailing digital transformations, leaving businesses at risk of disruption. By reshaping hiring processes, implementing upskilling strategies, and adopting a skills-first mindset, IT organizations can better help the enterprise th

By Sarah White

Jul 19, 2024 8 mins

Digital Transformation Hiring IT Skills

3 ways to help secure the course of a new transformation program

How you spend the first 30 days of your transformation program will greatly impact how it plays out long term.

By Ted Rogers

Jul 19, 2024 6 mins

Digital Transformation IT Leadership IT Strategy

SAP offers AI to all Rise customers — in unknown, varying amounts

Joule AI is now available to all Rise with SAP customers, but customers not using SAP Cloud solutions remain out of luck.

By Lynn Greiner

Jul 19, 2024 5 mins

ERP Systems Generative AI SAP

SAP security holes raise questions about the rush to AI

Cloud security firm Wiz has published a detailed report about SAP security holes, now patched, that raises alarming questions about the secondary role AI efforts are having on cybersecurity defenses.

By Evan Schuman

Jul 18, 2024 1 min

Artificial Intelligence Cloud Security SAP

Gen AI sticker shock sends CIOs in search of solutions

‘Frenetic’ spending, compute-intensive workloads, and a market dominated by one hardware maker have IT leaders looking to new technologies and methods for containing the high costs of generative AI.

By Paula Rooney

Jul 18, 2024 8 mins

Budgeting Generative AI IT Strategy

PNNL’s Brian Abrahamson on delivering UX excellence

The R&D chief digital officer has a passion for continually improving user experiences — and for building strong CIO peer networks to celebrate, coach, and counsel.

By Dan Roberts

Jul 18, 2024 9 mins

Digital Transformation IT Leadership Software Development

New UK government downplays AI regulation in program for the next year

For now, the new government will focus only on regulating development of the largest and most powerful models used for generative AI.

By John E. Dunn

Jul 18, 2024 1 min

Generative AI Government Regulation

Adapting to AI regulations in the U.S. and Europe: Impacts on CIOs and global enterprises

Governments around the world are developing AI laws and regulations, which will bring increasing complexity for CIOs whose businesses are engaged across multiple jurisdictions.

By Ron Babin, IDC adjunct research advisor

Jul 18, 2024 7 mins

Artificial Intelligence Machine Learning

Fujitsu partners with Cohere to build LLMs for Japanese enterprises

Once developed, the new LLMs will be integrated into Fujitsu’s Kozuchi AI services, specifically designed for private cloud environments.

By Gyana Swain

Jul 17, 2024 5 mins

Artificial Intelligence Technology Industry

CIOs are stretched more than ever before — and that’s a good thing

Modern digital leaders have to climb an ever steepening responsibility curve. Successful CIOs embrace this challenge and collaborate with their executive peers to transform the business.

By Mark Samuels

Jul 17, 2024 9 mins

CIO Digital Transformation Roles

Unpacking Leroy Merlin’s marketplace strategy

By the end of the year, B2C marketplaces are expected to reach $3.5 trillion in sales. So offering a better UX and connecting businesses with a wider customer base are vital ways to outsmart the competition. It’s a business model that’s p

By Joanne Carew

Jul 17, 2024 5 mins

CIO E-commerce Services ICT Partners

Kim Basile named new CIO of Kyndryl

The company’s VP of IT Strategy and Transformation will replace Michael Bradshaw, with a goal of further developing Kyndryl’s tech foundation and driving continuous improvement.

By Francisca Domínguez Zubicoa

Jul 17, 2024 2 mins

Managed IT Services Technology Industry