News

Artificial Intelligence

Oracle adds AI capabilities to its Fusion Cloud CX

The new capabilities are expected to take on offerings from rivals such as Salesforce, ServiceNow, and SAP.

Generative AI Software Development Technology Industry

Apr 25, 2024 3 mins

Cloud Computing Oracle

What LinkedIn learned leveraging LLMs for its billion users

The social media giant turned to generative AI to improve its member services. Here’s an inside look at what its engineers learned about leveraging LLMs for business results.

By Evan Schuman

Apr 25, 2024 9 mins

IBM doubles down on hybrid cloud with $6.4B HashiCorp acquisition

HashiCorp is known for its Terraform product, an infrastructure automation tool, which is considered an industry standard for infrastructure provisioning in hybrid and multicloud environments.

By Gyana Swain

Budgeting Cloud Computing

IBM Multicloud

DIY cloud cost management: The strategic case for building your own tools

Cloud cost optimization in complex environments may require some CIOs to move beyond commercial offerings and build their own cloud cost tools in-house.

By Will Kelly

Apr 25, 2024 10 mins

FTC’s noncompete decision signals major shifts in IT job market ahead

By voiding noncompete clauses, the Federal Trade Commission may open employment options for IT pros and push employers to reevaluate strategies for protecting intellectual property.

By Sascha Brodsky

Government Hiring Regulation

Salesforce debuts Zero Copy Partner Network to ease data integration

The new ecosystem of ISVs and systems integrators aims to help Salesforce customers leverage third-party data by providing bidirectional support for zero-copy integrations with Salesforce Data Cloud.

By Thor Olavsrud

Apr 25, 2024 6 mins

CRM Systems Data Management Salesforce.com

Salesforce launches Einstein Copilot for general availability

Salesforce today announced the general availability of its conversational AI assistant along with a library of pre-programmed ‘Actions’ to help sellers customers get the most out of the Copilot.

By Thor Olavsrud

Artificial Intelligence Salesforce.com

Microsoft and Cognizant team up to boost enterprise Copilot adoption

The companies hope to broaden enterprise adoption of generative AI by pairing Microsoft’s technology with Cognizant’s digital advisory services and customer base.

By Sascha Brodsky

Apr 24, 2024 6 mins

Generative AI IT Consulting Services

How CIOs align with CFOs to build RevOps

Generative AI continues to blur the lines between IT and business, demanding a new breed of CIOs. So forward-thinking tech execs are upskilling in finance and building cross-functional relationships to bolster AI-driven revenue operations and corpora

By Maria Korolov

Apr 24, 2024 13 mins

C-Suite CFO CIO

A comparative assessment of digital transformation in Italy

Italy’s AMA and Molteni are each pursuing ambitious digital transformation plans. But despite deploying a wide range of tech and AI-focused solutions, human oversight prevails, with the company CIOs prioritizing corporate culture during each st

By Patrizia Licata

Apr 24, 2024 8 mins

Business Intelligence CIO Change Management

What is a CTO? The exec who sets tech strategy

The chief technology officer has emerged as a key player in the C-suite, as digital transformations become high strategic priorities for so many organizations.

By Bob Violino

Apr 24, 2024 10 mins

CTO IT Leadership

US government extends warrantless FISA monitoring

Section 702 of FISA has a new lease on life thanks to a reauthorization passed over the weekend.

By Jon Gold

Apr 23, 2024 3 mins

Government Privacy Regulation

Will AI kill jobs? History says otherwise

AI, like previous technological advancements, will transform how we live, work, and think. What can we learn from the past for guidance on how to thrive during today’s intelligence revolution?

By Dave Wright

Apr 23, 2024 8 mins

Artificial Intelligence Careers Enterprise

7 enterprise cloud strategy trends for 2024

Cloud customers are always searching for new approaches, technologies, and strategies. Here’s what to look for — and look out for — in a rapidly evolving field.

By John Edwards

Apr 23, 2024 8 mins

Cloud Management Hybrid Cloud Technology Industry

CIO risk-taking 101: Playing it safe isn’t safe

The risks executive teams espouse have little to do with the dangers CIOs deal with every day. Still, trying to avoid those dangers can be even more hazardous to a CIO’s career health.

By Bob Lewis

Apr 23, 2024 6 mins

IT Leadership Risk Management

Global managed services to grow in 2024 as enterprise IT spending rises

Several mega deals with TCV of more than $500 million have already been signed in the first quarter of 2024, of which 15% of TCV is from AI-related deals.

By Gyana Swain

Apr 23, 2024 4 mins

IT Management Managed IT Services

Time to digitize all landlines, once and for all (of us)

Modernizing telecommunications should be part of the national infrastructure transformation.

By Ed Fox

Apr 22, 2024 3 mins

Digital Transformation Telecommunications

Secrets of business-driven IT orgs

CIOs are transforming their tech organizations to deliver business value and new revenue streams by reshaping culture, processes, and team constructions — all while instilling a business-first mindset in all things IT.

By Mary K. Pratt

Apr 22, 2024 11 mins

Business IT Alignment IT Leadership IT Strategy

VMware customers take wait-and-see approach amid Broadcom changes

Controversial VMware moves by Broadcom, including revamped licensing terms, have raised many questions, but customers by and large are still evaluating the impact the acquisition will have on their IT strategies and budgets.

IT Strategy Technology Industry VMware

Apr 22, 2024 6 mins

Salesforce-Informatica acquisition talks fall through: Report

The two companies, reportedly, couldn’t agree on the terms of the deal.

Salesforce.com Technology Industry

Apr 22, 2024 3 mins

How Southwest’s CIO modernized the airline through turbulence

Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.

By Sarah White

Apr 19, 2024 9 mins

Digital Transformation IT Leadership Travel and Hospitality Industry

Travelex leverages cloud-based customer data platform to boost retention

International prepaid travel cards are a great resource for travellers that offer improved safety and locked-in rates, and make it easier to calculate foreign currencies. Here, Hans van der Waal, Travelex’s global IT director, explains how the

By Joanne Carew

Apr 19, 2024 4 mins

CIO ICT Partners Travel and Hospitality Industry

Generative AI gold rush drives IT spending — with payoff in question

Worldwide IT spending should grow by 8% this year, with AI hype and COVID-era device replacements helping to push the spending numbers up, Gartner predicts.

Apr 19, 2024 5 mins

Budgeting Generative AI

CIOs not entirely sold on generative AI copilots

Microsoft and other vendors are touting the productivity gains their enterprise AI assistants can help achieve. Not all IT leaders are convinced the return on investment is there yet.

Budgeting Generative AI Technology Industry

Apr 18, 2024 7 mins

Persán embraces Industry 5.0 to manage organizational assets

With three factories in Europe, the Spanish household product manufacturer began its transformation process years ago with the aim of moving to a more dynamic model, capable of producing in any location.

By Nuria Cordón

Apr 18, 2024 8 mins

CIO Data Quality Digital Transformation

Oracle to invest $8 billion in Japan through 2034

The investment spread across a period of 10 years will see the public cloud service provider expand its cloud infrastructure footprint in the country to meet the growing demand for AI-based workloads.

Artificial Intelligence Cloud Computing Oracle

Apr 18, 2024 2 mins

Certinia bakes AI into its latest professional services updates

The Salesforce-based ERP and professional services software provider has integrated generative AI to streamline the estimation process and ‘de-risk’ new projects.

By Jon Gold

Apr 17, 2024 4 mins

ERP Systems Professional Services

Will enterprises soon keep their best gen AI use cases under wraps?

While organizations from virtually every industry have publicly disclosed the ways they use generative AI to produce measurable benefits, they might not be so forthcoming in the future.

By Pat Brans

Apr 17, 2024 9 mins

CIO Digital Transformation Generative AI

Subscription economy defies economic headwinds, fuels recurring growth

Despite a general slowdown in growth in the SaaS domain, companies leveraging consumption-based models, indicating a shift toward more flexible and customer-aligned pricing strategies.

By Sandeep Budki

Apr 17, 2024 5 mins

IT Management SaaS

Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

If the deal goes through, analysts claim that it would not only mean consolidation in the iPaaS market but also a new revenue source for Salesforce.

Enterprise Applications Salesforce.com

Apr 17, 2024 7 mins

Generative AI sparks family business renaissance: PwC report

A whopping 73% of NextGen leaders acknowledged that GenAI is a powerful force for transformation and has the potential to reshape business operations and drive innovation.

By Gyana Swain

Apr 16, 2024 5 mins

Generative AI IT Leadership

Skills-first hiring has CIOs rethinking talent strategies

By focusing on skills over pedigree and incorporating training when onboarding, some IT leaders are filling open positions faster with talent honed for their needs. But the strategy is more nuanced than it may seem.

By Mary K. Pratt

Apr 16, 2024 9 mins

Hiring IT Skills IT Training

How to be the CIO every company wants

Taking on one of the most difficult C-level roles requires a broad spectrum of skills. Here’s a breakdown of what it takes — and the two areas where keen focus will unlock your ability to achieve the rest.

By Mary Shacklett

Apr 16, 2024 7 mins

Business IT Alignment CIO IT Leadership

State of the CIO, 2024: Change makers in the business spotlight

CIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.

By Beth Stackpole

Apr 15, 2024 16 mins

Business IT Alignment CIO IT Strategy

H&R Block answers tax questions using gen AI

H&R Block is leveraging generative AI to help customers as they prepare their taxes using the company’s products before today’s deadline.

By Thor Olavsrud

Apr 15, 2024 7 mins

CIO Generative AI Microsoft Azure

What is a managed service provider? Strategic outsourcing for IT services

MSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or deliver IT services, thanks to talent and technologies most enterprises lack.

By Maria Korolov and CIO staff

Apr 15, 2024 13 mins

Managed Service Providers Outsourcing

AI poised to replace entry-level positions at large financial institutions

Financial services firms such as Goldman Sachs and Morgan Stanley are quietly testing AI tools that could leave CIOs delivering IT services to more bots and fewer employees.

By Elizabeth Montalbano

Apr 12, 2024 4 mins

Financial Services Industry Generative AI Robotic Process Automation

Tractor Supply enlists AI to deliver ‘legendary’ customer service

The rural lifestyle retailer has rolled out two AI-based IT projects to cut down time spent in checkout lines, send store employees where they’re needed, and provide immediate product information targeted to customers’ needs.

CIO 100 Digital Transformation Retail Industry

Apr 12, 2024 7 mins

Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

Acquisitions, partnerships, and a focus on AI for Oracle-captive enterprises could make enterprise software vendor a compelling player in multicloud environments and specific verticals.

By Bob Violino

Apr 11, 2024 10 mins

IT Strategy Oracle Technology Industry

Black CIOs on the path to IT leadership

Howard University’s Tech Titans panel assembled six illustrious CIOs who shared their advice and experiences on the path to the C-suite. Here are their top takeaways for Black CIO aspirants.

By Sarah White

Apr 11, 2024 12 mins

Diversity and Inclusion IT Leadership

Is the power of people skills enough to keep gen AI in check?

As the explosive growth of generative AI frees technologists to take on more complex challenges, critical thinking, communication, business and domain knowledge, and leadership are increasingly becoming essential must-haves.

By Maria Korolov

Apr 10, 2024 15 mins

CIO Generative AI IT Skills

Canteen Australia’s pursuit of a greater good through tech

Cathy O'Sullivan, CIO editor-in-chief for APAC and host of CIO Leadership Live Australia, sat with Raul Caceres, executive director of operations at Canteen Australia to discuss how the non-profit has developed a donor prediction model, creates

By CIO staff

Apr 10, 2024 8 mins

CIO Generative AI Nonprofits

Seekr finds the AI computing power it needs in Intel’s cloud

By moving workloads to Intel Developer Cloud, the vendor of transparent AI models expects to see significant cost savings and performance bumps while accessing the latest AI chips Intel offers.