News

Sport analytics leverage AI and ML to improve the game

These three globally recognized organizations are using AI and machine learning to transform how players and coaches can not only extract but effectively wield valuable data to help achieve superior results.

By Thor Olavsrud

Apr 8, 2024 6 mins

CIO Data Quality Machine Learning

EU and US agree to chart common course on AI regulation

The two blocs agreed to collaborate on interoperable and international standards for safer AI.

By John Leyden

Apr 5, 2024 6 mins

Generative AI Government IT Governance

The complex patchwork of US AI regulation has already arrived

More than a dozen US states have passed laws covering AI use, with additional state legislatures debating regulations on the way. Here’s how emerging laws and mandates could impact CIOs’ AI strategies.

By Grant Gross

Apr 5, 2024 8 mins

Compliance Government Regulation

CBAP certification: A high-profile credential for business analysts

Is the Certified Business Analysis Professional a worthwhile cert to advance your BA career? Here we offer training and exam info, salary data, and more.

By Josh Fruhlinger

Apr 5, 2024 10 mins

Business Analyst Business Intelligence Certifications

Cisco-led consortium to spread AI expertise in the workforce

Group of major tech companies will first release a report on AI skilling in the workforce in advance of recommendations for reskilling strategies.

By Jon Gold

Apr 4, 2024 4 mins

Artificial Intelligence IT Skills Technology Industry

Amazon downsizes AWS in a fresh cost-cutting round

Hundreds of employees across AWS’ sales, marketing, and brick-and-mortar technology development teams will be affected.

By Sandeep Budki

Apr 4, 2024 3 mins

Amazon Web Services Technology Industry

The full-stack architect: A new lead role for crystalizing EA value

Walgreens’ Stephen Ma shares why fewer architects, with wider domain expertise, may close the gap between EA’s ethos and its perceived value proposition.

By Michael Bertha and Duke Dyksterhouse

Apr 4, 2024 8 mins

Enterprise Architecture

LA Public Defender CIO digitizes to divert people to programs, not prison

The LA Public Defender’s Office and its CIO have deployed modern technologies to level the scales of justice, offering a beacon of hope to those who can’t afford private legal representation.

By Paula Rooney

Apr 4, 2024 8 mins

CIO Cloud Architecture Generative AI

Amazon drops ‘just walk out’ technology at its US retail locations

Fully automated retail technology is going away in US-based Amazon Fresh stores, the company confirmed.

By Jon Gold

Apr 3, 2024 3 mins

Amazon.com Retail Industry

AI adoption accelerates as enterprise PoCs show productivity gains

CIOs are increasingly exploiting custom AI stacks and new features in line with business software to automate and streamline business processes — with a few caveats.

By Robert Mitchell

Apr 3, 2024 13 mins

CIO Generative AI ICT Partners

An IT leader’s mission to retrofit the tech foundation at Eon

As CIO of the German multinational electric utility company, Sebastian Weber reflects on how he’s helped modernize the IT function with a simple and mindful approach that’s also paving the way for the future.

By Andrea Koenig

Apr 3, 2024 4 mins

CIO Cloud Management Utilities Industry

6 hidden risks of IT automation

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.

By Bob Violino

Apr 2, 2024 10 mins

BPM Systems Build Automation Devops

Digital transformation’s fundamental change management mistake

Too often change management is treated as a post-DX add-on. Instead, drive change preemptively by injecting user-centric change practices into your digital development and delivery workflows.

By Isaac Sacolick

Apr 2, 2024 9 mins

Change Management Digital Transformation

US and UK sign agreement to test the safety of AI models

The agreement will see the UK’s new AI Safety Institute and its US counterpart collaborate to formulate a framework to test the safety of large language models.

By Anirban Ghoshal

Apr 2, 2024 3 mins

Artificial Intelligence Regulation

8 strategies for accelerating IT modernization

As the pressure to innovate increases, so too does the need to quickly modernize applications and infrastructure to ensure your business can capitalize on new opportunities as they arise.

By Mary K. Pratt

Apr 1, 2024 10 mins

Digital Transformation Enterprise Applications IT Strategy

Nvidia points to the future of AI hardware

CIOs with major AI ambitions will see value in the GPU maker’s new offerings: The new Blackwell hardware architecture and a software package to optimize inference for several popular AI models.

By Grant Gross

Apr 1, 2024 5 mins

CIO Generative AI Nvidia

Rocket Mortgage lays foundation for generative AI success

The US mortgage lender, which has a history making the most of machine learning and AI, is taking a model-agnostic approach to generative AI, boosted by a versatile data platform tuned for speed.

By Paula Rooney

Mar 29, 2024 7 mins

Artificial Intelligence Digital Transformation Generative AI

4 lessons healthcare can teach us about successful applications of AI

From LLMs for clinical decision support, to best-in-class medical chatbots, healthcare is paving the way for applied generative AI.

By David Talby

Mar 28, 2024 5 mins

Artificial Intelligence Healthcare Industry

White House requires agencies to create AI safeguards, appoint CAIOs

A new OMB policy focuses on maintaining public safety and protecting human rights as the federal government begins to embrace AI.

By Grant Gross

Mar 28, 2024 5 mins

Generative AI Government IT IT Governance

NetSuite adds more Text Enhance gen AI capabilities

Other updates to the company’s SaaS ERP suite include the addition of new connectors for its analytics warehouse and point of sale (POS) offerings.

By Anirban Ghoshal

Mar 28, 2024 3 mins

Generative AI NetSuite

7 tips for leading without authority

To deliver on their agendas, IT leaders must often lead people outside their chain of command toward a shared vision. Here’s how the best influence-builders earn buy-in on journeys and outcomes.

By Christina Wood

Mar 28, 2024 11 mins

IT Leadership Project Management Tools

Swiss Federal Railways CIO relies more on AI than concrete

Jochen Decker is fully committed to AI for complex optimization projects to yield measurable cost benefits.

By Christoph Lixenfeld

Mar 28, 2024 4 mins

CIO Data Quality Transportation and Logistics Industry

Prepping for the post-CIO chapter of a storied career

Former CIOs Diana McKenzie and Karenann Terrell discuss their transitions from operational IT leadership roles, offering advice for CIOs considering retirement and a shift to advisory or board positions.

By Dan Roberts

Mar 28, 2024 13 mins

CIO Careers Women in IT

What Erie Insurance does to develop transformational talent

Here, Partha Srinivasa, CIO of the Pennsylvania-based property and casualty insurance provider, discusses his approach to building up change-forward employees.

By Martha Heller

Mar 27, 2024 4 mins

CIO Change Management Insurance Industry

Think you can ignore quantum computing? Think again.

While gen AI has captured the attention of virtually every CIO, quantum computing is priming to take center stage.

By Pat Brans

Mar 27, 2024 9 mins

CIO Data Management Quantum Computing

Women in tech increasingly dissatisfied, job search rates surge

More women in tech than men are currently looking for new jobs, a new study has found.

By Sascha Brodsky

Mar 26, 2024 3 mins

Careers Diversity and Inclusion Salaries

Cisco: Workers like the hybrid model, but crave better offices

New survey points at poorly equipped workspaces as drivers of dissatisfaction with in-office work.

By Jon Gold

Mar 26, 2024 3 mins

Enterprise Remote Work Staff Management

10 best practices when partnering for strategic skills

With talent gaps growing, IT leaders are forging new partnerships centered on transformational skills. Knowing when, where, and how to do this right is only going to become more critical.

By Stephanie Overby

Mar 26, 2024 10 mins

IT Skills IT Strategy Outsourcing

Customer science: A new CIO imperative

For businesses to become truly customer-centric, CIOs must instill a more scientific approach to customer experience analysis.

By Thornton May

Mar 26, 2024 5 mins

Business IT Alignment IT Strategy ROI and Metrics

Dell cuts jobs amid growing economic uncertainties

In its latest filing, the company said it continued to execute cost management measures, “including limiting external hiring, employee reorganizations, and other actions.”

By Prasanth Aby Thomas

Mar 26, 2024 3 mins

Dell Staff Management Technology Industry

Salesforce adds Contact Center updates to Service Cloud

The new updates include features such as conversation mining and generative AI-driven survey summarization.

By Anirban Ghoshal

Mar 26, 2024 3 mins

Salesforce.com

Stability AI CEO steps down ‘to fix concentration of power in AI’

AI governance is a hard problem, and Emad Mostaque wants to spread the workload.

By Jon Gold

Mar 25, 2024 4 mins

Generative AI IT Governance Technology Industry

Women IT leaders take center stage

Cultivating visibility can help all professionals achieve greater success, but it’s a particularly important task for women who remain underrepresented in tech.

By Mary K. Pratt

Mar 25, 2024 13 mins

Careers Diversity and Inclusion Women in IT

How to get your CFO to buy into a better model for IT funding

Digital success requires a product-based approach to IT — and a shift to persistent rather than per-project funding. Here’s how to address your CFO’s concerns about costs and risks.

By Lorraine Longhurst

Mar 25, 2024 10 mins

Budgeting CFO Project Management

Deutsche Telekom calls on SAP for IT infrastructure move to Rise

Deutsche Telekom will move its SAP infrastructure to Rise with the help of its own IT services subsidiary, T-Systems.

By Peter Sayer

Mar 22, 2024 4 mins

ERP Systems SAP Telecommunications Industry

15 highest-paying IT jobs

Despite economic headwinds, demand for IT talent continues to rise. The following IT roles take home the most pay today, thanks to unique combinations of leadership, technical, and business-oriented skills.

By Sarah White

Mar 22, 2024 10 mins

Careers IT Jobs Salaries

The big changes forcing PostNord to digitally restructure

Simultaneous transformations are underway at Nordic postal service provider PostNord so it can consistently deliver on the customer journey.

By Karin Lindström

Mar 22, 2024 6 mins

Agile Development CIO Data Quality

SAP user group: S/4HANA usage is growing, but still in the minority

Customers want more information about cloud and AI strategy from the German ERP giant.

By Jon Gold

Mar 21, 2024 3 mins

Enterprise Applications SAP

CDOs, data science heads to fill Chief AI Officer positions in India

The proliferation of large language models and the demand for generative AI-based applications is giving rise to a new position across enterprises — the Chief AI officer.

By Anirban Ghoshal

Mar 21, 2024 5 mins

Artificial Intelligence Chief Digital Officer IT Leadership

US government enters the race for AI talent

Facing an uphill battle in a tight talent market, the federal government is leaning on its ‘unique value proposition’ to entice AI and AI-adjacent IT pros to bring their skills to public service.

By Mary K. Pratt

Mar 21, 2024 9 mins

Government Government IT Hiring

Driving 15 years of IT transformation in 5

First-ever McWane CIO Lynn Lovelady fast-tracked the global manufacturer’s corporate IT makeover by emphasizing A-teams, smart centralization, and establishing trust.

By Michael Bertha

Mar 21, 2024 7 mins

IT Leadership IT Strategy Manufacturing Industry

The rocky road ahead for AI

AI is revolutionizing the way we live and work, but critical ethical and production concerns will cause roadblocks.

By David Talby

Mar 20, 2024 5 mins

Artificial Intelligence Business

French regulator fines Google $271M over generative AI copyright issue

Google trained its Bard AI on copyright news articles without giving publishers sufficient information about remuneration or an opportunity to opt out, France’s competition authority found.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI Regulation

Payment-processing outages at UK retailers raise reliability issues for cashless transactions

Payment disruptions at supermarkets and fast-food outlets in the UK over the past week will force CIOs to consider whether improved reliability is something they can’t afford not to pay for.

By Elizabeth Montalbano

Mar 20, 2024 5 mins

Payment Systems Retail Industry

Governance and Fighting the Curse of Complexity

CIOs feel they are driving digital transformation to support business value

By Charles Pelton

Mar 20, 2024 5 mins

Cybercrime IT Governance IT Strategy

Generative AI takes center stage in latest ServiceNow release

ServiceNow’s Washington DC platform release looks to take on management responsibilities for generative AI.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI ITSM ServiceNow

How CIOs navigate generative AI in the enterprise

Gen AI is opening up doors to company-wide innovation on a massive scale. But in this new era, leadership must carefully oversee its adoption to maintain code quality and mitigate technical debt.

By Bill Doerrfeld

Mar 20, 2024 13 mins

CIO Data Governance Generative AI