News

The skills and traits of elite CTOs

Chief technology officers must be expert in translating technologies into strategic business assets and in establishing the workplace culture necessary to do so.

The art of selling: IT budget approval made easier

When it comes to budget proposals, you must be able to sell to secure funding. But the secret to what is often an IT leader’s least favorite activity is more straightforward than you think.

JLR revs up AI and intelligent automation initiatives

Auto maker Jaguar Land Rover has a long-term plan to transform its product range — but it’s also transforming its internal IT.

Concerns remain even as the EU reaches a landmark deal to govern AI

Experts believe the new regulation would add a significant compliance burden on businesses as some argue it could even stifle the growth of the rapidly developing technology.

CIOs address the ethics of implementing AI

With ethical considerations around AI use increasingly top of mind, IT leaders are developing governance frameworks, establishing review boards, and coming to terms with the difficult discussions and decisions ahead.

Reed Smith turns to AI for lawyer staffing solution

The legal firm’s Smart Resourcing tool helps balance workloads and ensure partners find associates with the right skills and experience, while empowering employees to make connections across the firm’s global footprint.

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

CSM certification: Costs, requirements, and all you need to know

The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process.

How to create an effective business continuity plan

A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood, or cyberattack. Here’s how to create a plan that gives your business the best chance of surviving such an

WestRock CIDO Amir Kazmi on building resiliency

Multidimensional resiliency is vital to setting yourself, your teams, and your organization up for success. Kazmi sets the tone at WestRock by recognizing the pace of change, instilling a learning and growth mindset, and being transparent with his te

Generative AI in enterprises: LLM orchestration holds the key to success

In the dynamic landscape of AI, LLMs represent a pivotal breakthrough. Unlike traditional AI, which demands frequent data updates, LLMs possess the ability to learn and adapt in real-time. This mirrors human learning and positions LLMs as essential f

6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.

Delivering value through IT at Village Roadshow

During a recent CIO Leadership Live session, Michael Fagan, chief transformation officer of Australian cinema and theme park company Village Roadshow, spoke with CIO’s editor in chief for APAC Cathy O'Sullivan about delivering value, colla

DS Smith sets a single-cloud agenda for sustainability

The British packaging manufacturer has launched an AWS-centric digital transformation aimed at better leveraging data for more productive business outcomes — including reduced impact on the environment.

11 ways to reduce your IT costs now

Reorienting IT’s budget toward future opportunities is a big reason why CIOs should review their IT portfolios with an eye toward curbing unnecessary spending and realizing maximum value from every IT investment.

SAP faces breakdown in trust over innovation plans

The company’s plan to offer future innovations in S/4HANA only to subscribers of its Rise with SAP offering is alienating customers, user conference hears.

Workplace griping: The key release valve your culture lacks

Chronic complainers are annoying. But when employees can’t complain? That can be a whole lot worse.

The CIO’s new role: Orchestrator-in-chief

CIOs have unique insight into everything that happens in a company. Some are using that insight to take on a more strategic role.

Fortifying the bridge between tech and business in the C-suite

To be considered a tech-forward company today, there has to be a focus on tech fluency across the C-suite, which creates a unique opportunity for CIOs to uplevel their roles and expand their footprint across the enterprise.

Website spoofing: risks, threats, and mitigation strategies for CIOs

In this article, we take a look at how CIOs can tackle website spoofing attacks and the best ways to prevent them.

LexisNexis rises to the generative AI challenge

With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition.

10 business intelligence certifications and certificates to advance your BI career

From BI analysts and BI developers to BI architects and BI directors, business intelligence pros are in high demand. Here are the certifications and certificates that can give your career an edge.

8 change management questions every IT leader must answer

Designed to speed adoption and achieve business outcomes, change management hasn’t historically been a strength of IT orgs. It’s time to flip that script by asking hard questions to hone change strategies.

CIO Darlene Taylor’s formula for success: Listen, drive, care

This Motor City CIO says building and maintaining credibility starts with an empathy-driven approach, which has the potential to render you highly appealing to top talent.

4 remedies to avoid cloud app migration headaches

The compelling benefits of using proprietary cloud-native services come at a price: vendor lock-in. Here are ways CIOs can effectively plan without getting stuck.

Steps Gerresheimer takes to transform its IT

CIO Zafer Nalbant explains what the medical packaging manufacturer does to modernize its IT through AI, automation, and hybrid cloud.

Per Scholas redefines IT hiring by diversifying the IT talent pipeline

What started as a technology reclamation nonprofit has since transformed into a robust, tuition-free training program that seeks to redefine how companies fill tech skills gaps with rising talent.

The Importance of Identity Management in Security

8 tips for unleashing the power of unstructured data

For most organizations, data in the form of text, video, audio, and other formats is plentiful but remains untapped. Here’s how to unlock business value from this overlooked data trove.

What you don’t know about data management could kill your business

Organizations without a solid data management strategy are on a collision course with catastrophe. Unfortunately, that’s most businesses, judging by the fundamental disconnect on the importance of strong data foundations.

Turning the tide in STEM career roadblocks at Synchrony

By providing programs and services that build on STEM education and interest in tech fields, Synchrony Financial has developed a culture of support and learning for women that feeds its increasing need for technology talent.

Germany’s ITZBund is moving federal IT into the cloud

CIO Christine Serrette details the German federal center for information technology’s cloud migration process as part of a multi-step plan.

What CIOs can learn from the massive Optus outage

The Australian telco’s outage, which has already led to a leadership shakeup, offers IT leaders important lessons in resiliency and disaster recovery, as well as a prompt to reassess plans, spark conversations, and make investments to mitigate

A forensic look to modernize tech at South Africa’s SIU

The primary mandate of the Special Investigating Unit (SIU) is to examine allegations of corruption across South Africa’s state institutions. Here, SIU CIO Tumelo Zwane explains efforts to improve their work.

Keeping the customer journey and experience as a North Star

During a recent CIO Leadership Live session, Jonathon Valentine, CIO and co-founder of next-generation telematics insurtech company ThingCo, spoke with CIO’s Lee Rennick about leadership, innovation, and frictionless tech for the end user.

5 pillars of a cloud-conscious culture

As an enabler of innovation, and a way of gaining competitive advantage, cloud migration can be a force for good, but only if the organization fully adapts to the new paradigm.

7 steps for turning shadow IT into a competitive edge

By taking a programmatic approach to addressing the root causes of shadow IT, CIOs can reduce the risks of shadow programs and empower more business people to serve their own workflow and data needs.

Air Force CDAIO Eileen Vidrine on leading top-flight AI operations

The newly appointed chief AI officer is charged with leading the US Air and Space Force’s development and use of AI to gain a strategic advantage over adversaries. Here she shares what it takes to succeed in this emerging role.

Can developer productivity be measured? Better than you think

After decades of debate over whether developer efficacy can truly be measured, we believe we’ve found the developer productivity metrics that matter most. Here’s why it matters.

IHG maximizes hospitality with multicloud

The hotel multinational’s multicloud architecture delivers innovative digital services to thousands of franchises and their guests, with an eye toward improving both customer experience and the bottom line.

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

The Hartford CIO Deepa Soni on transforming at scale

Agility, AI, automation, and employee advancement are the key pillars of Soni’s enterprise-wide strategy to drive growth, improve operational efficiencies, and enhance customer experience at speed.

Illuminating the black box: why CIOs should consider publishing an annual IT report

Publishing an annual IT report allows CIOs to offer visibility into operations and execution through a business value lens. Utilize this formula to reclaim control of your IT narrative.

Microsoft Ignite 2023: 11 takeaways for CIOs

Copilots take over as Microsoft embraces generative AI at its annual developer conference.

CIO as enabler: Building an ecosystem of innovation partners

Given the complexity and pace of technical advances, modern CIOs must look beyond the enterprise to develop a range of partnerships aimed at creating solutions that solve big business challenges.

We’re all becoming software CIOs — a role Red Hat CIO Jim Palermo knows well

As products become more based in software, CIO roles will increasingly align with CIOs who’ve been selling software for decades, like Jim Palermo, CIO of open source solution provider Red Hat.

How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.

9 cloud strategy questions every IT leader must answer

Whether you’re starting out or deep into your cloud journey, assessing — and reassessing — these key questions is vital to ensuring a business-aligned approach free of cost overruns that can arise rapidly at any time.

Relationship management: The unsung art of optimizing IT teams

IT departments are composites of diverse personalities. Getting them to work together in ways that unlock hidden synergies is a skill every IT leader must master.

12 strategic tips CIOs can learn from tech vendor CTOs

With every company becoming a software company, enterprise IT leaders can improve digital outcomes by heeding the advice of those who have been there and done that — their vendor counterparts.