News

Why CRM Data Trumps CRM Systems

Most users and IT people look at CRM systems as systems. What if we're looking at it all wrong?

5 Signs There’s Probably No Wi-Fi on Your Next Flight

No Wi-Fi for you! Here's how to tell if wireless Internet service is about as likely as a free meal on your airplane ride.

Who’s Afraid of the Office 2010 Upgrade? 78% of Enterprises

New research shows that the top reason enterprises are waiting on upgrading to Office 2010 is the new Ribbon interface. Application compatibility and licensing concerns also figure prominently.

Math Does Matter

When you mis-use a metric, even a good one can lead to disastrous conclusions

First Live Demo of BlackBerry PlayBook Tablet OS, Apps (Video)

Watch video of RIM's co-CEO as he shows off a working prototype of the BlackBerry PlayBook Tablet for the first time.

CIOs are getting jobs!

Despite employment reports, the IT executive hiring market is picking up

Infor Hires Oracle’s Charles Phillips: What Would Big ERP Say?

Oracle's former president is picked up by Infor, whose "Down with Big ERP" marketing campaign just got a tad more ironic.

Adobe AIR SDK for BlackBerry PlayBook Tablet Released; Flash on BlackBerry Smartphones to be Announced Today?

RIM could today announce Flash support for BlackBerry, in addition to new BlackBerry PlayBook dev tools already unveiled.

BlackBerry Bold 9780 Expected to Hit T-Mobile USA in Late Nov

A leaked T-Mobile document suggests the new BlackBerry Bold 9780 will become available in the US on or around November 17.

Become a CIO Insider

CIO today launched the beta release of a new premium online content program called Insider that will enable you to access the most exclusive articles and product tests from CIO and sister sites in the IDG Enterprise family, including Networkworld.com

Google Privacy Lesson: Tighten Your Wi-Fi Security

The recent Facebook and Google Street View privacy brouhahas point out an important lesson. You must take responsibility for your own Facebook posts and your own Wi-Fi security. n

Cloud Computing: 5 Tips as GSA Goes On-Demand

Federal agencies will soon be able to order up computing services on demand via the apps.gov portal. CIO.com's Bernard Golden shares insight on what the GSA and other companies moving to an IaaS model should expect.n

How to Prepare for the PMP Exam Part 2: Filling Out the Application

Filling out the application for the PMP exam can be a project in itself. In this second part of CIO.com's series on preparing for the PMP exam, you'll get some tools and learn some best practices that will help you fill out the application

Mobile Phone Security Under Attack

Seminar to Feature ISECOM’s OSSTMM v3

Be On The Pulse of Your Home Security

The Trouble with Supply-Chain Best Practices

When it comes to the supply chain, best practices gleaned from the likes of Apple and Cisco simply don't apply to all companies' problems. Here's some advice on how to think more critically about improving supply chain.

Happy Birthday Windows 7: Inside 7 Big Enterprise Rollouts

Look at you Windows 7! One year old and making everybody forget Vista was ever born. To mark the occasion, we highlight Windows 7 rollout lessons learned in CIO.com stories featuring BMW, Continental Airlines and more.n

Obama Meets Jobs, Talks Innovation

Politics puts a spotlight on Silicon Valley and shows the best and worst of tech companies.

How to Handle the Newest Facebook Privacy “Breach”: Relax

Another Facebook privacy snafu, another uproar — this time including congressmen. But here's why it's much ado about nothing.

Oracle vs. SAP Trial: 8 Outrageous Defense Strategies

What strategy should SAP's lawyers choose as the feud with Oracle hits the courtroom? Here are eight unconventional ideas.

Windows Phone 7’s Best Chance: No Phone Is Perfect

Microsoft still lags far behind in mobile, but enterprise IT directors say Windows Phone 7 isn't out of the race yet. One reason: Users are demanding multiple options.

Cloud Computing’s Current Woe: Analysis Paralysis

After two years of cloud hype, many IT leaders are still confused about how to analyze the benefits of cloud for their specific needs, new research shows. That's bad news for vendors and users. n

How Do You Measure Innovation?

A practical hands-on guide for measuring your IT innovation program. Measure performance, competence and strategy to take the black art out of innovation.

Is Apple’s MacBook Air a Game Changer?

New MacBook Air will appeal to everyone — not just Apple fanboys — says Gartner analyst.

The Anthropology of Data

Copied from a March posting on my personal blog, this post explores the future of data as it grows and moves to the Cloud

IT Outsourcing is Down and Barely Going Up

New forecasts from Forrester Research indicate the U.S. IT outsourcing market will only grow by 2.8 percent this year.

Labor Union Attempts to Measure Offshoring’s Impact on U.S. Jobs

The AFL-CIO and Working America have launched a database that attempts to quantify the impact of offshoring on American jobs and communities, but accurate data on the number of jobs that have been lost due to offshoring remains nearly impossible to c

Microsoft Office 365: Your Guide to a Slew of Versions, Prices

With the new Office 365, Microsoft is saying bye to BPOS and re-packaging some collaboration and Office apps. But as usual, it produced a confusing pile of versions: We break down your options.

Hub-and-Spoke ERP Strategy to Take Flight?

It's worked for the airline industry, and it might just work for your global company: An examination of Forrester's latest ERP implementation and integration approach.

How Private Cloud Shakes Up Traditional IT Roles

A move to private cloud will transform what CIOs need from their IT teams. Sanjay Mirchandani, Senior VP and CIO at EMC, shares his vision of how private cloud will reshape IT roles and how leaders should prepare now to cross-train their best and br

Four New Ways to Customize Your LinkedIn Profile

Customization and variety are key to making your LinkedIn profile stand out and get you recognized by recruiters. Check out these four new profile sections that do just that.

RIM BlackBerry Style 9670: The Seven Most Notable Features

RIM's latest BlackBerry is a "clamshell" flip-phone running the company's new BlackBerry 6 mobile OS. Check out Al Sacco's list of the Style 9670's most notable features to see if the device should be your next handheld.

Choosing Legacy Apps for the Cloud: 3 Starting Tips

Just starting to decide which legacy apps to modernize for a move to the cloud? Micro Focus shares some advice.n

Forrester: 3 More Ways to Cut Data Center Energy Costs

Server virtualization is already saving you money. So why not save some more? Forrester Research shares thee recommended changes.

Steve Jobs Sets Off War of Words

Apple took shots at Google, RIM and Twitter – and they responded in kind.

Is Ozzie’s Exit Good or Bad for Microsoft in Cloud Race?

Ray Ozzie, having created much of Microsoft's cloud vision, is the latest in a string of Redmond's brightest who've decided to leave. What does this reveal about Microsoft's spot in the cloud computing competition?

7 Essential CIO Leadership Skills That Get Results

What makes a CIO not just an effective manager but an effective leader? Consider the following advice based on three years of research from Korn/Ferry and Gartner.

Facebook Quick Tip: 3 More Ways to Shore Up Security

Facebook has made a concerted effort to prioritize security and privacy lately. Here are three new ways you can ensure your account is safe from hackers.

Four Things We Learned From Apple Earnings

What should you take away from Monday's Apple earnings news? Steve Jobs hints at a big acquisition, targets Android, and guides the iPad into more enterprises.

How to Prepare for the PMP Exam Part 1: Assess Your Eligibility

Not everyone is eligible to take the Project Management Institute's exam toward PMP certification. Here's a breakdown of the requirements. (This is the first of a weekly, eight-part series of articles on preparing for the PMP exam.)

5 Ways Sourcing Pros Can Improve Enterprise Social Technology Plans

In order to help sourcing professionals define their role in the social adoption process, Forrester has identified five problem areas that marketing and other business professionals commonly overlook. We've then considered how sourcing can play

Customer Elimination Management, One More Time

Run your Service Desk the way companies should run Customer Service, not the way they do run Customer Service.

IT Jobs Rank High on List of Best Jobs in America

IT jobs are well represented on a ranking of the best jobs in America. Do you think they deserve to be there?

Curb Your Cynicism: The Time Is Now to Support Innovation And Growth

Sourcing and vendor management professionals recognize need to embrace opportunities presented by new technologies and services.

RIM and UAE Make “Final” Agreement Not to Suspend BlackBerry Service, Report Says

BlackBerry services are no longer under a threat of government suspension in the UAE, according to a recent report.

Domino Sugar Moves SAP and Much More to Cloud

Think big league CIOs aren't ready to put SAP in the public cloud? Domino Sugar just did, along with most other enterprise systems, with an eye toward big savings.

In-Flight Wi-Fi Turbulence: Travelers Reluctant to Pay

Passengers don't want to pay for in-flight Wi-Fi connectivity, according to In-Stat research. That's not surprising: Just look at the Wi-Fi hotspot experiences of Starbucks, McDonald's and Barnes & Noble.

How Southern Company Revamped IT Change Management

For Southern Company's IT staff, building the business case for a new enterprise change management system was easy. But during rollout, IT's toughest customer was itself: Here's a look at lessons learned.

RIM, Sprint Announce BlackBerry “Style” 9670 Clamshell: Images, Video and Tech Specs

The new BlackBerry Style 9670 smartphone will be available through Sprint for $100 on October 31. Check out images, video and technical specifications.