News

CIOs worry about Gen AI – for all the right reasons

Generative AI is poised to be the most consequential information technology of the decade. Plenty of promise. But expect novel new challenges to your enterprise data platform.

ServiceNow boasts industry-first gen AI general availability with Vancouver release of Now

Most major software vendors say they will incorporate generative AI in their applications; ServiceNow claims it will be the first to deliver the code.

5 signs your agile practices will lead to digital disaster

Digital transformation is often an organization’s big bet for changing its business trajectory. Agile can help IT leaders get there — but only if undertaken in service of digital objectives.

Analyzing the business-case approach Perdue Farms takes to derive value from data

To CIO Mark Booth and his team, technology is just table stakes to building a data-driven business for this iconic food and agribusiness. To get real value out of data, they’re populating their data lake one business case at a time.

How Mapfre gets cloud to coexist with its tech model ambitions

Cloud is a main enabler Mapfre relies on in its digital modernization process. Vanessa Escrivá, the multinational insurance company’s corporate director of technology, explains the three pillars of the company's strategic plan, and

Oracle’s Fusion Cloud CX, ERP, and SCM get generative AI features

At CloudWorld, the company said it is planning to add over 50-plus generative AI use cases across its Fusion Cloud suites in the next six months.

12 most popular AI use cases in the enterprise today

From chatbots to predictive maintenance, companies across every industry are putting AI to work to deliver business value. Here’s where AI is having its greatest impact.

The DX roadmap: David Rogers on driving digital transformation success

The Columbia University professor provides a roadmap on how to create and implement a successful digital transformation roadmap to ensure speed and resilience in the face of continual disruption.

Oracle updates Fusion Cloud suites to aid healthcare firms

The new updates include changes to different applications within Oracle's ERP, HCM, EPM, and SCM Fusion Clouds.

The ‘Great Retraining’: IT upskills for the future

With IT talent in short supply, a wave of reskilling and advancement opportunities are creating new pathways into and within IT while helping organizations shore up gaps in critical technology areas.

Verizon accelerates 5G rollouts with automation platform

Network Alpha Factory implements RPA, data engineering, and machine learning to facilitate migrations from legacy to next-gen networks, giving customers and enterprises faster connectivity, minimal to no downtime while reducing operational costs.

Transforming the leadership trajectory for women in tech

Gender inequity remains a source of struggle for women seeking IT leadership roles. Intentional pipelining, mentorship, and networking programs can help widen opportunities, according to women leaders working to change the equation.

4 key steps for optimizing your IT services portfolio

Periodically assessing the efficiency of your IT services spend is vital for uncovering optimization opportunities and areas where you may fall short of future demand.

Salesforce to hire 3,300 staffers as it eyes generative AI opportunity

The bulk of the new hires are expected to help innovate and boost sales of the company’s popular products, such as the Salesforce Data Cloud.

Microsoft, Oracle deliver direct access to Oracle database services on Azure

The hyperscalers are joining forces to help customers fully migrate to the cloud — and place their data closer to Microsoft services to facilitate cloud-native development and AI experimentation.

The big speed bump on the road to GenAI

Inside Nasdaq’s AI-fueled pivot to SaaS provider

The second-largest stock exchange in the world is betting big on becoming a global technology company, with new surveillance and security offerings, a shift to SaaS-based delivery, and further AI infusions into its financial apps, says CIO and CTO Br

CIO Brett Lansing’s five-point approach to building followership

IT leaders cannot lead without willing followers. The best way to build this vital circle of your professional network is by empowering them.

Salesforce plans generative AI boost for ESG reporting with Net Zero Cloud

By adding its Einstein generative AI capabilities to Net Zero Cloud, Salesforce hopes to help enterprises get ahead of new sustainability reporting rules.

10 mistakes that can tank IT innovation

With expectations to innovate higher than ever, IT leaders must ensure they have the right culture, skills, and alignment with business value when pursuing innovative IT initiatives.

Eliminate roles, not people: fine-tuning the talent search during times of change

Julia Anderson, chief technology and information officer at Campbell Soup Company, and Kristen Lamoreaux, president and CEO of recruitment firm Lamoreaux Search, join CIO.com’s Maryfran Johnson to discuss talent development, the benefits of sha

Salesforce readies Einstein Copilot to unleash generative AI across its offerings

The company announced at Dreamforce that it has rebuilt its Data Cloud to support generative AI, and will begin rolling out the omnipresent chatbot to some customers by year-end.

Oracle expects data-hungry generative AI to drive revenue growth

The company said it expects cloud revenue to grow 29% to 31% in the second quarter of 2024, even as the overall business grows in single digits.

7 dark secrets of generative AI

Overhyped or not, the promise of gen AI algorithms remain strong. But IT leaders looking to band on the hottest technology emerging today should keep in mind the following core issues.

Schneider Electric leverages AI to help develop employees’ careers

Schneider Electric’s OTM platform uses AI to empower employees to make connections, volunteer for new opportunities, and gain new skills and experience within the organization.

Building digital fluency in the C-suite and beyond

Digital acuity has become a strategic business imperative, especially at incumbents with little IT legacy. Here, CIOs share how they are developing digital and data fluency across their organizations to drive better buy-in, more IT funding, and new b

What is SAFe? A framework for scaling business agility

The Scaled Agile Framework (SAFe) provides a set of guidelines for helping large organizations scale their agile practices while promoting alignment, collaboration, and better business outcomes.

Is AI in the enterprise ready for primetime? Not yet.

AI has the potential to raise productivity over the next decade, but we’re still some way from it transforming the enterprise in the short term.

SAP to buy LeanIX to advance process optimization with AI

SAP hopes the acquisition will help it accelerate its customers’ move to more modern ERP systems in the cloud.

What AI already does well in supply chain management

While data sharing remains a challenge, many organizations already benefit from two key things that AI does now for supply chain management.

Briefing the board on AI: Educate to tee up investment

CIOs must take the lead on managing board expectations about artificial intelligence, including risks and opportunities. Done right, it can pave the way to project approvals down the line.

Price shock: IBM to increase cloud costs by up to 26% in 2024Salesforce hiking prices

The new price rise, which will be effective from January 2024, will affect IaaS and PaaS services, the company said.

7 tough IT security discussions every IT leader must have

Security is on every IT leader’s mind, so why not discuss the latest threats and response tactics with colleagues and business partners who can share helpful, actionable insights?

AI is the boost Mercedes-Benz needs to digitally transform

There’s hardly an industry not facing huge transformation processes thanks to AI. Here, Jürgen Hill, chief reporter of future technologies at Computerwoche, speaks with Jan Brecht, CIO of Mercedes-Benz Group AG, about the effects AI has on

6 signs an IT manager is struggling — and how to help

IT middle management is a crucial — and often unsung — rung in your organizational hierarchy. Here’s how to spot an IT manager who may need extra attention to perform at their best.

Estée Lauder applies AI, AR for cosmetics accessibility

The cosmetics giant has released its Voice-enabled Makeup Assistant, which leverages artificial intelligence and augmented reality to help visually impaired people use cosmetics.

The ‘IT Business Office’: Doing IT’s admin work right

Don’t run IT like a business. Do run it in a businesslike way. Establishing an administrative group within IT can help alleviate IT’s bureaucratic burden.

How Hackergal is building the talent pipeline of the future

Fostering more diversity in IT starts long before graduates enter the job market. Hackergal is helping to bridge the gender gap by encouraging young girls to dream big with hands-on curricula, hackathons, and mentorship opportunities.

SAP poaches Microsoft exec as its new global head of AI

SAP’s new global head of AI, Walter Sun, previously worked on Microsoft’s Dynamics 365 Copilot.

Intel embraces SDN to modernize its chip factories

The US chip giant has implemented software-defined networking in its semiconductor manufacturing plants, moving the tech beyond the data center and into a vertical seeking to benefit from zero-downtime machine connectivity.

How Nvidia became a trillion-dollar company

Nvidia’s chips have evolved beyond their video game niche to power enterprise AI models, the industrial metaverse, and self-driving cars. Now the company seeks to seize the generative AI opportunity in the cloud.

Continuous learning gives U.S. Bank a technology talent edge

Our embedded learning environment takes aim at employee retention and development, helping workers invest in themselves while creating a stronger technology-to-business connection.

IFS acquires Falkonry to offer AI-based enterprise asset management services

Falkonry offers a time series-based data analytics suite to help enterprises manage and maintain manufacturing equipment.

PenFed to bank on gen AI for hyper-personalization

After successfully leveraging chatbots to support employees and members, the credit union is now looking to generative AI to blend digital channels with data and thereby turn itself into a ‘cognitive credit union.’

Boeing CIO Susan Doniz leads with curiosity and empathy

The aerospace giant’s IT chief takes a hands-on, people-centric approach to learning and transforming the business, seeking to inspire her IT teams to be the life-long learners necessary to thrive today.

Giant Eagle CIO Kirk Ball’s recipe for digital transformation success

Clarity on what digital transformation means for your company is an essential first step to getting teams aligned on developing solutions that deliver results.

CIOs are worried about the informal rise of generative AI in the enterprise

What a difference a few months has made in both expected and unexpected ways

The portfolio approach to digital transformation: 4 keys to success

Inspired by the world of finance, the idea of managing digital projects as a portfolio of IT investments is gaining acceptance among CIOs as it enables them to place several tech bets at once, allowing some bold, disruptive ideas to propel business g

What motivated Ericsson’s big push into the cloud

Just over three years ago, Ericsson set a goal of being 80% in the cloud to both establish a unified culture and challenge processes. Today, efforts have exceeded that initial target, but the hard work continues, according to group CIO Mats Hultin.

6 trends fueling the rise of self-service IT

Self-service IT is evolving and maturing, empowering end users to solve a wider range of IT issues without direct IT involvement than ever before.