News

When Your Customers Vote, Does Your CRM Listen?

Customers vote with their feet, every day, at every stage of the transaction. Unfortunately, most companies' CRM systems can't hear what customers are saying, or measure what they are requesting.

SharePoint 2010: Four Big-Name Social Networking Rivals

IBM, Cisco, Google and Salesforce all aim to beat Microsoft SharePoint 2010 at the high-stakes enterprise social networking game u2014 and have recently made some smart plays. Here's a look at how the rivals currently stack up.

You Are Here: Scary New Location Privacy Risks

Who's following your every geographic move when you use Facebook, Foursquare or even just your smartphone? New security research shows you should worry about more than Google Street View with regards to location-based data and privacy.

Carfax Accelerates Data Delivery to Meet Demand

To keep up with growing consumer demand Carfax upgraded from traditional load balancing technology to next-generation application delivery controllers to accelerate performance, cut data center costs and boost capacity over existing infrastructure.

RIM to Help Balance Work, Play on Enterprise BlackBerrys

BlackBerry admins will soon be able to confidently secure employee-owned smartphones without blocking consumer websites or apps.

CIOs to Vendors: Forget One-Stop Shopping, Get to Know My Business

Vendors seem to think what CIOs want is a one-stop-shop solution. But what CIOs really want is something far more precious: Salespeople who actually understand the individual customer's business.

IT Outsourcing: 7 Tips for Peace, Profit and Productivity

Outsourcing researchers have gathered practical tips for more productive, profitable and peaceful outsourcing relationships between customers and IT services providers from the work of economist and Nobel Prize winner Dr. Oliver Williamson.

How IT Sourcing Group Can Win Influence with Business

Forrester's survey of IT buyers reveals that most want to have more influence earlier in the software selection process, but don't know how to make that happen. Here's advice on how to change the business perception of what IT can deli

China Gets Pricey BlackBerry Curves…But No Consumer (BIS) E-Mail

Chinese consumers can now easily purchase genuine BlackBerrys. The problem: They're crippled by a lack of BlackBerry e-mail.

Microsoft’s Home of the Future: A Visual Tour

Microsoft's full-scale model home of the future may seem like science fiction, but interactive bedrooms, dishes that charge cellphones, sensors that notify you when plants need water, and kitchen counters that read your recipes may be close to r

How to Cut Time From CRM Projects

CRM projects seem to take forever. What if you could cut project time by 30 percent or more?

IT Project Management: 10 Less-Considered Keys to Success

In the effort to complete an IT project on time and on budget, managers can easily overlook some key factors necessary to success. Consider these 10 less obvious but no less important keys to a project management win, from project managers who'v

First Look: Inside the iPhone 4

iFixIt engineers took a peek inside an iPhone 4 and found that storage capacity comes up short.

Outsourcing IT Must Create Value Worth More than Simply Savings

A new study from KPMG shows CIOs are putting more pressure on outsourcing providers.

BlackBerry Enterprise Server (BES) 5.0 SP2 Notes Detail New IT Policies for “BlackBerry 6”

Release notes for RIM's BES 5.0 SP2 offer a look at new IT control policies specifically for "BlackBerry 6" devices.

Why Ssecurity Needs to Catch Up to Web 2.0

Security managers can keep blocking Facebook, refusing to support mobile devices and vetoing cloud-based services, but they aren't going away. And ignoring ways to make room for them in your security program is like burying your head in the sand

The 4 Tiers of a Secure B2B Framework

Worried about how to link IT networks with business partners without getting burned? Forrester analyst Usman Sindhu offers a 4-step strategy to ensure trust.

LinkedIn Quick Tip: Your Guide to the New “Groups” Features

LinkedIn's Groups pages just got a facelift. Here's a look at the new, more interactive options and what they can do for you.

Death of Windows XP SP2 Support a Security Risk

With Windows XP SP2 support ending in three weeks, a new report highlights the security risks that come with running an unsupported service pack.

Rogue SaaS Is Alive and Kicking, IT Leaders

New research shows that business managers won't wait for IT anymore.

Ten Tips From The Enterprise 2.0 Conference

Learning how to manage the human side of Enterprise 2.0.

How to Tell if You Have a Good Project Manager

Often it is hard to tell if a failing project is due to the PM or the project itself.

“BlackBerry Drive:” A New Automobile Accessory from RIM?

A recently filed patent application from RIM suggests the company could be working on a new automobile accessory for BlackBerry.

Georgia to Reinvent Country As IT Haven

It is unlikely to worry anyone working in Silicon Valley, but the state of Georgia has declared an ambition to turn itself into a tax-free zone for IT companies.

CIOs Looking to Increase Business Value From Technology

Cost gets downgraded as Tesco inspires CIOs to lead customer understanding KPMG study finds.

Enterprise Reinvention: How to Improve Corporate Performance through Enterprise Risk Management

The rapidly changing and competitive business environment make it a good time to reinvent your enterprise risk management program, this will require a systematic move from the Industrial Age to the Knowledge Age.

iOS 4 Arrives Today, Will Regulated Companies Benefit Tomorrow?

Will iOS 4, arriving today, really usher iPhones and iPads into the enterprise? Better security and enterprise management features should benefit heavily regulated industries, although previous iPhone OS upgrades did much of the heavy lifting, say so

Nicholas Carr: The Internet is Hurting Our Brains

The man who famously asked if IT matters is back with a loaded question: Is the Internet, and especially Google, physically hurting your brain functions such as memory? His new book, The Shallows, is no Luddite rant, but it raises some interesting qu

Talking Enterprise Architecture is Like Playing “Who’s On First?”

Developing shared meaning and clarifying value expectations for the EA team is critical to success.

Business Drives Good Cloud Strategies, Not Technology

The best way to develop a strong approach to cloud is to integrate cloud as an option into broader strategies.

What Line of Business Managers Want: BI without IT

Self-service BI is a worthy strategy that lets managers circumvent IT to get key data fast, says Aberdeen. But it's a risky idea

Congratulations to Mark Cummuta on His New Job!

The job search strategies and tactics Mark shared via this blog helped him land his new role.

Network Security: Three Open-Source Options

Evolutionary IT's Joseph Guarino explains how to achieve network security the open way (Third in a series on open-source security solutions)

Motorola ES400 Enterprise Digital Assistant (EDA): 10 Things You Need to Know

Motorola this week showed off its latest ruggedized handheld for mobile workers, the Windows-Mobile-powered ES400, which will be available later this year on Sprint in the United States. CIO.com's Al Sacco details ten of the device's most n

India Scores More Big Outsourcing Contracts

Several Indian outsourcing providers have announced big contract wins in recent days.

How Socially Mature Is Your Organization?

Social technologies as transformative tools that are changing the way companies do business.

Security Careers: the Mic is Always on. Always.

"This is a big BLEEPING deal," remarked Vice President Joe Biden. Apparently he forgot the microphones were on and sensitive enough to capture his remark, intended to be private.

iPhone 4 Launch: Let the Smartphone Games Begin!

Apple, Google, AT&T and Verizon, jockey for position in the great smartphone race.

Why You Don’t Need a Cloud Strategy

The trouble with creating a "cloud strategy"? You're focusing on technology, not business benefit. Forrester's Randy Heffner advises you focus on how cloud can enhance your existing architecture strategy.

Cloud Computing: Small Starts Can Have Big Impact

Your company's cloud effort doesn't have be of the outsource-a-lot variety to make a big impact. Some users say a switch to Gmail may cause more changes in IT than one to Amazon Web Services.

Cloud Computing Support: Success Starts at Home

Amazon Web Services support has come under fire recently. But as CIO.com's Bernard Golden explains, many of the problems start when IT organizations make false assumptions about who's responsible for application scaling and maintenance.

Business Intelligence Meets BPM: Using Data to Change Business Processes on the Fly

When business intelligence is used to inform business process changes, companies find new ways to save money and connect more closely with customers.

10 “Deep Thoughts” of Telecommuters Everywhere

You don't (always) work in your pajamas. But you do occasionally snarf nachos while on a conference call and wonder if anyone hears your crunching. Hey, it takes one to know one: Here's what's really happening inside the mind of a tele

Microsoft Eats Its Own SharePoint 2010 Dog Food: 7 Lessons

In the tradition of 'eating your own dog food," Microsoft shares best practices that it learned while using Sharepoint 2010 for social networking and podcasting.

Brazen Burglars Broke into the Same House Three Times in a Week

Data Breaches Persist In Health Care

Trouble Inside Oracle’s M&A Machine

Did Larry Ellison's appetite for acquisition finally get the best of him with Sun? The financial and human costs keep adding up.

Apps Premier: CIOs Weigh Adoption of Google’s Enterprise Collaboration and Communication Suite

More CIOs are adopting Apps Premier, but Google has to beef up Docs and broaden its appeal to win more enterprise converts to its cloud-based collaboration, communication and productivity tools.

Disaster Recovery in the Cloud Yields ROI

Using cloud services like Iland for disaster recovery produced quick financial returns for Help at Home.

Should Fuel Cells Power Your Data Center?

Fuel cells are highly reliable and environmentally friendly, making them attractive to companies that want a greener data center. But they aren't for everyone.