opinion The Secret Of Successful Social Communities: 4 Social Needs Using Maslow’s hierarchy as a foundation, it’s possible to identify four needs that online social communities satisfy. By Forrester Research Mar 15, 2010 IT Leadership feature March Madness Productivity Drain: Calling a Technical Foul Executives and IT departments have more important things to worry about than the NCAA Basketball Tournament's effect on employee productivity and network bandwidth. March Madness doesn't hamper employee effectiveness, but bad software and s By Thomas Wailgum Mar 15, 2010 Enterprise Applications IT Strategy Social Networking Apps news Q&A: Inside Microsoft’s Cloud Model for Productivity Apps Corporate VP of Microsoft Online Services Ron Markezich discusses the joys and pitfalls of productivity apps in the cloud, how to mix your own data center with Microsoft's cloud model, and the rising tide of BPOS competitors. Hint: It's not By Shane O'Neill Mar 15, 2010 Cloud Computing Microsoft Office Office Suites news The Cost of Managing Macs vs. PCs: Readers Weigh In Are Macs really cheaper to manage than PCs? When CIO.com tackled this question recently, readers on both sides of the argument had plenty to say – and raised some issues IT leaders must understand. By Tom Kaneshige Mar 15, 2010 Apple Desktop Virtualization Technology Industry feature Online Taxes: Three Ways to Stay Out of Trouble The Internet can simplify doing your taxes — but can't replace good judgment. Here's a look at your main online tax software choices and key issues to keep in mind, from import gotchas to professional consults. By Bill Snyder Mar 15, 2010 Social Networking Apps opinion Satyam Refuses to Become the Forgotten IT Services Provider The new Satyam Renews an Outsourcing Contract with a Danish Company worth $49 million. By Beth Bacheldor Mar 12, 2010 Enterprise Applications opinion Three Dangerous Social Media Misconceptions At a Gartner conference this week, the point was clear: Ignore reality and you put your business at risk. By Kristin Burnham Mar 12, 2010 Careers feature Seven Questions with Cisco CEO John Chambers Cisco CEO John Chambers talks virtualization, cloud, and the "Cisco Tax," in this installment of the IDG Enterprise CEO Interview Series. By John Gallant Mar 12, 2010 Cloud Computing Networking Virtualization feature Why the New Normal Could Kill IT IT has survived seismic shifts before, but the global economic slowdown and resulting business demands have rocked the CIO's kingdom on a new scale. You've spent years trying to be too big to fail the business: Are you now too big to succee By Thomas Wailgum Mar 12, 2010 CIO Data Center Enterprise Applications opinion Don’t Let Your CRM System Feed the Lawsuit Beast "Discovery" sounds so positive and beautiful, they named a cable channel after it. But when it comes to legal discovery, there's nothing you'd want to put on TV. Think you don't have anything discoverable in your CRM system? By David Taber Mar 12, 2010 CRM Systems Data Center opinion The Lonely Life of an iPhone Addict Today's technology and mobile devices allow us to connect to others, but they don't help us bond. By Tom Kaneshige Mar 11, 2010 Mobile Small and Medium Business news 12 Types of Cell Phone Users That Drive Us Nuts Maybe you've seen Bluetooth Johnson, the bathroom texter or Han Solo, a.k.a, the holster master, in action. But hopefully, you don't see any of these 12 annoying cell phone characters when you look in the mirror. By Al Sacco Mar 11, 2010 Small and Medium Business Smartphones iPhone feature Numbers You Need: Top Tech Priorities IT departments are focused on cloud computing, business intelligence and business process management By Carolyn Johnson, Simone Levien Mar 11, 2010 BPM Systems Cloud Computing opinion In Praise of Pessimism: When a Positive Attitude Hinders Your Career Looking on the bright side about a dead-end job can kill your drive to find a new one. By Meridith Levinson Mar 10, 2010 Careers news GPS Study: Walmart No. 1 U.S. Destination; Maryland Drivers Use GPS Most GPS-based navigation provider TeleNav today released a new study detailing navigation habits of U.S. consumers. Findings include the most sought-after businesses, top cities and states for GPS-based searches; most popular restaurants; locations with By Al Sacco Mar 10, 2010 Data Center Small and Medium Business Smartphones feature SaaS ERP Has Buzz, But Who Are the Real Players? An Aberdeen Group report lists the nine SaaS vendors that offer actual ERP software and services — not just a bunch of cloudy marketing hype. By Thomas Wailgum Mar 10, 2010 ERP Systems Internet SaaS news Google’s Big New Cloud Play: Should Microsoft Be Afraid? Microsoft, long the king of productivity apps, has even more to fear from cloud rival Google, thanks to Google's recent acquisition of DocVerse. The key: Google Apps users will be able to access Microsoft Office files on the Web. By Shane O'Neill Mar 10, 2010 Cloud Computing Microsoft Office Office Suites opinion Cloud and The Death of the Sysadmin As software becomes more complex, and demands the scalability of the cloud, IT's auto mechanic of today, the sysadmin, will disappear. Tomorrow's sysadmin will be more like a physician, says CIO.com's Bernard Golden. By Bernard Golden Mar 10, 2010 Cloud Computing Virtualization opinion How Far Should Project Managers Breakdown a Project? The size of a work package always raises interesting conversations and discussions. By Jim Vaughan Mar 9, 2010 Developer opinion Do the Companies Entrusted with Your App Dev and Testing Protect Your Data? Surprisingly, a new study indicates financial organizations use actual data when building and testing apps. By Beth Bacheldor Mar 9, 2010 Enterprise Applications opinion ERP Software Support Is Suddenly a Sexy Topic ERP maintenance and support fees have become a hot starlet in a cold economy. By Thomas Wailgum Mar 9, 2010 Enterprise Applications opinion Tether for BlackBerry: Why You Want This App–and How to Get It FREE Tether, an app that lets users share their BlackBerry data connections with computers, is celebrating its first birthday. By Al Sacco Mar 9, 2010 4 mins Mobile Small and Medium Business feature Are Your Outsourcer’s Prices Too Low? Bargain basement outsourcing prices can pose as big a problem to IT departments as exorbitant ones. By Stephanie Overby Mar 9, 2010 Outsourcing news Six Great iPhone Cases Your iPhone's outerwear can be stylish, practical, or both – but it had better fit your lifestyle. Here's a look at iPhone case options for the frequent traveler, the golfer, the runner, and more. n By Tom Kaneshige Mar 9, 2010 Consumer Electronics Smartphones iPhone opinion Oh Windows, What Will Become of You? How does Windows need to evolve to stay relevant? A recent blog post collected answers from 28 distinguished Windows watchers. By Shane O'Neill Mar 8, 2010 Data Center opinion IT Spending Rebound? The success of IT's 2010 efforts will require careful evaluation of existing assets and planned investments. By Forrester Research Mar 8, 2010 IT Leadership opinion Principles of Service Design Dan Rosanova presents basic service design principles By Dan Rosanova Mar 8, 2010 news Are Macs Really Cheaper To Manage Than PCs? Does "I'm a Mac" mean "I'm less expensive to manage?" An Enterprise Desktop Alliance survey says Macs cost a lot less than PCs to manage — yet Macs come with special challenges for enterprise IT admins. By Tom Kaneshige Mar 8, 2010 Apple Laptops Technology Industry feature Can SAP Get Its Supply Chain Mojo Back? An AMR Research report questions SAP's commitment to its supply chain management product portfolio. Will the new co-CEOs offer better product, clearer vision and sweeter incentives? Customers are dubious. By Thomas Wailgum Mar 8, 2010 Data Center Enterprise Applications Supply Chain Management Software news Bye-Bye Yahoo; T-Mobile BlackBerry Users to Get Google Default Search? U.S. wireless carrier T-Mobile has reportedly ditched Yahoo as its default search engine on BlackBerry devices. Search giant Google is now expected to provide the default search option for T-Mobile BlackBerry users. By Al Sacco Mar 8, 2010 2 mins Carriers Small and Medium Business Smartphones news Mac vs. PC: Which Is Really Cheaper? An Enterprise Desktop Alliance survey shows Macs cost a lot less than PCs to manage, yet Macs come with special challenges for IT admins. By Tom Kaneshige Mar 7, 2010 Apple Computers and Peripherals Technology Industry opinion Every Day Should Be Employee Appreciation Day! Recognition Professionals International offers creative ways to thank your employees. How do you express your appreciation? By Meridith Levinson Mar 5, 2010 Careers news Microsoft Round-Up: Ballmer’s on Cloud 9, Office 2010 Upgrades, Twitter Talk This week, Microsoft committed to cloud computing, Office 2010 free upgrades were announced and alleged Verizon 'Pink' phones got plenty of buzz. CIO.com's Shane O'Neill rounds up Microsoft stories from the past week. By Shane O'Neill Mar 5, 2010 3 mins Cloud Computing Microsoft Office Office Suites feature 10 Twitter Types to Know, Love and Hate It takes all kinds of people to make Twitter interesting, but some days, we could all do without The Quote-erator or Mr. Firehose. Here are the 10 commonly annoying types of tweeps–with our apologies if you are RT'ed here. By Thomas Wailgum Mar 5, 2010 4 mins Careers Consumer Electronics Social Networking Apps feature Before Apple vs. HTC: Tech’s 5 Most Sensational Patent Cases Apple is taking on HTC in what could be a colorful patent case, if history is any guide. Here, we look back at five of Silicon Valley's most famous patent battles, from the graphical user interface to the BlackBerry. By Bill Snyder Mar 5, 2010 Computers and Peripherals Intellectual Property opinion Microsoft Buy Twitter? Don’t Be a Twit A Microsoft acquisition of Twitter has neither the profit potential nor the necessary technology to be worthwhile. By Shane O'Neill Mar 4, 2010 4 mins Data Center opinion When to Quit Twitter: A Productivity Guru’s Advice Some can't live with Twitter, some can't live without it. Here's how to decide if it's useful or a time sink. By Kristin Burnham Mar 4, 2010 3 mins Enterprise Applications opinion BlackBerry Pearl 9100 to Get Full QWERTY Keyboard?? Recently discovered images suggest RIM's new BlackBerry Pearl 9100 may become available with a full QWERTY keyboard. By Al Sacco Mar 4, 2010 Mobile Small and Medium Business opinion BlackBerry Storm Gets ’10 MLB Baseball App: Additional Device Support “After Opening Day” MLB yesterday released a new version of its popular At Bat baseball app for BlackBerry Storm, iPhone and select Android devices. By Al Sacco Mar 4, 2010 2 mins Mobile Small and Medium Business opinion The New Era Of Social Innovation Customers and employees will drive the era of social innovation, and IT and marketing will need to join forces and collaborate. By Forrester Research Mar 4, 2010 IT Leadership news Sony Takes Aim at Apple iPhone, iPad and iTunes Although under siege and late to the game, Sony still might woo consumers with new products that largely mimic Apple products if the price is right, says one analyst.n By Tom Kaneshige Mar 4, 2010 Consumer Electronics Small and Medium Business Ultrabook opinion Leadership and Management Lessons from “Undercover Boss” Yes, it's reality TV. Yes, it's formulaic. Yes, it's produced with carefully selected characters and edited to tell a particular story. Despite those caveats, Undercover Boss should be programmed into every CIO's TiVo. By Meridith Levinson Mar 4, 2010 7 mins Careers IT Leadership feature 5 LinkedIn Groups to Boost Your Social Media Savvy LinkedIn groups can be a great source of industry information and discussion, but sorting through the noise to find the perfect one can be challenging. We've done the legworku2014here are our top choices for those of you who are passionate about By Kristin Burnham Mar 4, 2010 LinkedIn Social Networking Apps feature 5 Reasons Businesses Still Hate Enterprise Software Houston, we have a problem: Businesses have major issues with the enterprise software they're paying millions of dollars to implement and support, according to new Forrester data. The solution? More software! By Thomas Wailgum Mar 4, 2010 Data Center ERP Systems Project Management Tools opinion Portfolio Management Back in Style Many IT organizations found portfolio management too complex, too heavy on overhead, or too theoretical. So why would it come back into fashion now? Chris Curran explains, plus shares key questions you should ask. By Chris Curran, Partner, Diamond Management & Technology Consultants Mar 4, 2010 Project Management Tools feature Outsourcing Prices Still Headed Down in 2010 Prices for most outsourced IT services will continue to drop in 2010, albeit at a slower pace than 2009, according to Alsbridge's ProBenchmark. However, the costs of some notable service categories — like virtual server support — are headed hi By Stephanie Overby Mar 4, 2010 Outsourcing opinion BlackBerry “Slider” Caught on Camera In All Its Awkward Glory? New images of what appears to be a BlackBerry "slider" smartphone have surfaced…though they're not exactly "pretty." By Al Sacco Mar 3, 2010 3 mins Mobile Small and Medium Business news SharePoint 2010: More Cloud-Friendly than Past Versions SharePoint's many moving pieces have not traditionally fit neatly into the cloud. But SharePoint 2010 addresses that problem u2014 with three key changes. By Shane O'Neill Mar 3, 2010 Cloud Computing Microsoft Office Office Suites news 12 Types of Tech Zealots: How to Spot Them in the Wild Maybe you know Apple fanboys, but can you tell an Oracle high flyer from a Salesforce.com disciple? An IBMer from an SAP enthusiast? Mix them up in a work or social setting and you could be conversation roadkill. Here's our highly unofficial gui By Thomas Wailgum Mar 3, 2010 Data Center opinion The American Way: Apple iPhones Made By Children Outraged at Apple's child-labor discovery? Our hands are just as dirty. 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