News

Bringing Down the House of Enterprise Software

Like casinos, enterprise software vendors will always win. But a new group is stepping up to the table to help customers.

By Thomas Wailgum

Oct 6, 2009

Enterprise Applications

McAfee to Launch New Online Support Community

McAfee announced that it will launch an online support community, enabling customers to interact with other users to resolve issues, share best practices, and discuss emerging trends. McAfee has partnered with Jive Software to develop and host its ne

By Channelworld staff

Oct 6, 2009

Data Center Internet Risk Management

Windows Mobile 6.5: New Features Worth Tapping Into

Windows Mobile 6.5 is officially out in the world, and while some reviewers are slamming the OS for being light on improvements, there are new interface, application and data backup features that will make life easier for Windows Mobile users. Here w

By Shane O'Neill

Oct 6, 2009

Data Center Small and Medium Business Windows

Verizon Attack Ad Strikes at AT&T iPhone Discontent

Verizon's recent moves fuel the fires of frustrated AT&T iPhone users yet muddy the future of an iPhone for the carrier. A Gartner analyst doesn't see a Verizon iPhone next year.n

By Tom Kaneshige

Oct 6, 2009

Consumer Electronics Social Networking Apps iPhone

New York Times CIO to IT Job Seekers: Don’t Blow the First Impression

In this latest Hiring Manager interview, Joseph Seibert, the senior vice president and CIO of The New York Times Company, counsels job seekers on how they can make great first impressions with their resumes and during job interviews. He also offers h

By Sarah Mitchell

Oct 6, 2009

IT Jobs IT Leadership

iPhone App Tracks Swine Flu

HealthMap creators deliver free app that shows swine flu outbreaks.

By Tom Kaneshige

Oct 5, 2009

Enterprise Applications

A Disaster in Northern New England: A Telco and Region Trapped in Telecom Hell

Failed financial and technology choices at FairPoint have led to billions in debt and customer service nightmares.

By Thomas Wailgum

Oct 5, 2009

Enterprise Applications

Stress Hurts: How Your Baboon of a Boss is Killing You

Your social or professional rank influences your level of stress and your health.

By Meridith Levinson

Oct 5, 2009

Careers

More CIOs Planning to Spend Money, Hire IT Staff

Our exclusive survey finds more CIOs are expecting to increase their budgets than at any time since mid-2008. There's some good news about staffing, too.

By Carolyn Johnson

Oct 5, 2009

Budgeting IT Leadership

Sour Apples: Apple and Woolworths Battle Over Logo

Australia's Woolworths Supermarkets just came out with a new logo for its fresh foods business, but Apple cries foul.

By Tom Kaneshige

Oct 5, 2009

Intellectual Property Social Networking Apps iPhone

Windows Marketplace for Mobile Makes an Early Entrance

Microsoft's mobile app store is available a day early in pre-release versions of Windows Mobile 6.5 and on AT&T phones running the new OS.

By Shane O'Neill

Oct 5, 2009

Enterprise Applications Small and Medium Business Windows

Get More from CRM: Activities vs. Campaigns

CRM systems typically have records for sequential activities – campaigns, tasks, meetings, and notes. Use the wrong one for your particular information, and you'll end up with almost no reporting or analytical perspective on the customer interac

By David Taber

Oct 5, 2009

CRM Systems Data Center

T-Mobile, RIM Make New Push for Merging Desk-Phone and BlackBerry

T-Mobile U.S.A. and BlackBerry-maker RIM have teamed up to offer the BlackBerry Mobile Voice System (MVS) to the wireless carrier's business customers. BlackBerry MVS integrates corporate PBX phone systems with RIM's BlackBerry Enterprise S

By Al Sacco

Oct 5, 2009

Computers and Peripherals Data Center Small and Medium Business

CIO Background Check: IT Experience Mandatory?

What if the incoming CIO of a Fortune 500 company has no prior IT experience? Chris Curran explores what kind of experience a CIO needs in order to sniff out trouble and inspire colleagues. n

By Chris Curran

Oct 5, 2009

CIO Careers

Microsoft to Partners: Help Us Help You Become Windows 7 Certified

Microsoft is pulling out all the stops to help partners test and build on Windows 7. Call it penance for Vista.

By Shane O'Neill

Oct 2, 2009

Data Center

It Came From Outer Space: NASA Innovations in Our Lives

Since the 1960s, NASA and its many research partners have developed a variety of products designed to keep the space shuttle safe, its astronauts healthy and comfortable, and to explore the far-reaches of our solar system. The materials and technolog

By Meridith Levinson

Oct 2, 2009

Innovation

Q&A with Author of “The Presentation Secrets of Steve Jobs”

What makes Steve Jobs such a special presenter, and what can CIO.com readers borrow from Jobs' vast skills? Communications coach and author Carmine Gallo shares his insights and favorite Jobs YouTube clips.

By Thomas Wailgum

Oct 2, 2009

Careers Enterprise Applications Outsourcing

BlackBerry Desktop Manager for Mac Hands-On Review

BlackBerry-maker RIM today plans to finally release BlackBerry Desktop Manager for Mac. We got our hands on the official version a few days ago, and we've got all the details. The release is welcome news for Apple Macintosh computer users with

By Al Sacco

Oct 2, 2009

Apple Small and Medium Business Technology Industry

Windows Mobile Out of the Loop, Says Survey

Windows Mobile is stuck on the bench while an exciting smartphone game plays on, says a new customer satisfaction survey.

By Shane O'Neill

Oct 1, 2009

Data Center

CIOs: Take Control Of Your BPM Destiny

Investments in BPM tools remain a key priority in many firms

By Forrester Research

Oct 1, 2009

IT Leadership

Data Center 2.0: How to Improve ROI in Nine Months

Here's how taking a fresh look at existing projects helped two companies save significantly and move faster.

By Michael Bullock

Oct 1, 2009

Data Center

Step Right Up! Get Your Free SAP CRM Software!

Midsize businesses can now get free SAP CRM software with certain ERP purchases. (Don't forget to read the fine print.)

By Thomas Wailgum

Oct 1, 2009

Enterprise Applications

Evolution of Defense In Depth

new technologies for defense in depth

By Ariel Silverstone

Oct 1, 2009

Mobile Small and Medium Business

Exclusive Unified Communications Survey Results

Early Unified Communications Adopters Cite Improvements to Productivity & Information Delivery

By Carolyn Johnson

Oct 1, 2009

IT Leadership

Apple iPhone Users: It’s All Good — Except AT&T

New customer satisfaction surveys show that Apple has done a clever job keeping users satisfied, despite recent iPhone battery life and Exchange e-mail brouhahas. But AT&T — well that's quite another story.

By Tom Kaneshige

Oct 1, 2009

Consumer Electronics Social Networking Apps iPhone

Web Gurus Reveal How to Attract and Keep Users

Anyone who is building a Web-based community, whether it be a social network or other application, faces the same initial hurdle as sites such as Digg did: getting those first few regular users can be quite difficult.

By Jeremy Kirk

Oct 1, 2009

Consumer Electronics IT Leadership Social Networking Apps

CIO Technology Survey Results

Top Technologies of Interest to IT Buyers Today: Cloud Computing, BI, Business Process Management

By Carolyn Johnson

Oct 1, 2009

IT Leadership

BlackBerry Enterprise IM Clients (OCS, Sametime, GroupWise) Get v2.5 Update

Most of RIM's enterprise-specific BlackBerry instant messaging and collaboration clients have been updated to version 2.5, adding credence to reports that the BlackBerry-maker's next major handheld OS release, v5.0, is just around the corne

By Al Sacco

Oct 1, 2009

Collaboration Software Computers and Peripherals Small and Medium Business

Gaming Death Match: Apple iPhone vs. Sony PSP

Experts, analysts and vendors continue to debate — but teenagers have the best advice.

By Tom Kaneshige

Sep 30, 2009

Enterprise Applications

Windows 7 May Spur Virtual Desktops, On and Off the iPhone

VMware, Citrix and smaller rivals are putting clients on smartphones and minimalist thin-client hardware to build excitement for Virtual Desktop Infrastructures (VDI). Here's a look at why both Citrix and VMware believe that Windows 7 will be a

By Kevin Fogarty

Sep 30, 2009

Data Center Virtualization

Free TiVo BlackBerry App Offers Remote DVR Features

Thanks to the new, free TiVo DVR Scheduler BlackBerry application, RIM smartphone users with TiVo boxes can now easily browse and program home television-content via BlackBerry while on the go.

By Al Sacco

Sep 30, 2009

Computers and Peripherals Data Center Small and Medium Business

Microsoft’s New Mixology: Cloud and Desktop Must Be Balanced

As the Google Apps threat grows, Microsoft Business division president Stephen Elop says his message to customers is clear: You need a mix of on-premise and Web apps. But aren't some customers looking to the cloud to get away from Microsoft?

By Shane O'Neill

Sep 30, 2009

Cloud Computing Data Center SaaS

Five Top IT Budget Killers

Did you know there are areas in your business that you're spending more money on than you probably should? IBM Canada's strategic initiatives executive, Chris Pratt, came up with five top IT budget killers for businesses and offers tips on

By Maxine Cheung

Sep 30, 2009

Budgeting Risk Management Virtualization

iPhone App Prices: How Much is Too Much?

iPhone app developers are pushing the patience of some users with apps priced at $99. But what's the "right" price for an iPhone app? While users like free best, three sweet spots are emerging — all under $20.

By Tom Kaneshige

Sep 30, 2009

Consumer Electronics Social Networking Apps iPhone

Six Everyday iPhone Disasters and How to Handle Them

From an impromptu swim through the washing machine to a hard drop on concrete, iPhone disasters happen to the best of us. Here's a look at the six top daily dangers for your iphone — and what to do when disaster strikes.

By Tom Kaneshige

Sep 30, 2009

Personal Software Social Networking Apps iPhone

Creating the perfect process.

Don't create bloated processes that never get used.

By Jim Vaughan

Sep 30, 2009

IT Leadership

IT Outsourcing: Many Mergers Ahead

Xerox's bid for IT and business process service provider Affiliated Computer Services (ACS) comes on the heels of Dell's announcement that it will purchase Perot Systems. Outsourcing industry analysts predict even more consolidation in the

By Stephanie Overby

Sep 29, 2009

Mergers and Acquisitions Outsourcing

Inside Amazon’s Cloud: Just How Many Customer Projects?

New analysis of how much work companies are doing in the cloud via Amazon Web Services proves that cloud is already viable for much more than startup needs or "toy" applications, CIO.com's Bernard Golden argues.n

By Bernard Golden

Sep 29, 2009

Cloud Computing Data Center Virtualization

iPhone App Logos: 10 of the Best and Worst

Designing an iPhone app logo poses a big marketing challenge. The logo must be creative enough to stand out from the crowd, yet clearly convey its function on the iPhone's diminutive screen. It also has to tie into a brand's Web site and ot

By Tom Kaneshige

Sep 29, 2009

Enterprise Applications iPhone

Xerox Buys ACS, Tosses ‘Paperless Office’ Vision in Recycling Bin

Why did Xerox's purchase of ACS make such news this week? It's one sign that complex paper-handling processes are going nowhere fast and that they're darn profitable to certain parties. Bye-bye paperless office.

By Thomas Wailgum

Sep 29, 2009

Computers and Peripherals Enterprise Applications Outsourcing

Beware BlackBerry Browser Bug Until Carriers Offer Updates

A recently identified BlackBerry Browser bug that affects the vast majority of RIM smartphones makes BlackBerry owners more vulnerable to phishing attacks. BlackBerry maker RIM claims to have released new software to address the issue to carriers, ye

By Al Sacco

Sep 29, 2009

Computers and Peripherals Data Center Small and Medium Business

New CIOs at Walgreens, Allianz Life and more

By Martha Heller

Sep 28, 2009

Careers

Intel Offers Answer for Consumer/Enterprise IT

While end users used to go to their office for the fastest Internet connections and best e-mail systems, they are now telling us they get cheaper services online and better connectivity from home, Intel's enterprise architect told a Canadian aud

By Jennifer Kavur

Sep 28, 2009

Internet Social Networking Apps Virtualization

BlackBerry Battle: RIM/NTP Patent Case Takes New Turn

BlackBerry-maker RIM could soon find itself under new legal pressure. Lawyers for NTP, the company with which RIM settled a high-profile patent dispute for more than $600 million in 2006, are reportedly seeking more information regarding how a pact b

By Al Sacco

Sep 28, 2009 4 mins

Computers and Peripherals Data Center Small and Medium Business

Marketing Automation: Unique Kid on the CRM Block

You'd think that "marketing automation," like "sales automation," would be part of a CRM system. In theory, sure. But in practice, you need to know how these systems fit together and how they don't.n

By David Taber

Sep 28, 2009

CRM Systems Data Center

Truck Drivers Told to Keep on Computing, Despite Risks

In the name of supply chain efficiency, companies continue to ask truck drivers to respond to and enter more electronic data while driving. Now Congress is eyeing whether the in-the-cab-computers pose too much road risk to other motorists.

By Thomas Wailgum

Sep 28, 2009

Enterprise Applications Outsourcing Supply Chain Management Software

Windows 7 May Equal Fewer Bargain Netbooks

Microsoft is racing to put Windows 7 on netbooks u2014 but would rather see it on $500 ultrathin machines than at today's popular $300 netbook price point. As the pressure builds on PC makers to shake up the product mix, what will it mean for yo

By Shane O'Neill

Sep 28, 2009

Data Center Small and Medium Business Windows

New BlackBerry HS-500 Bluetooth Headset “Coming Soon”

BlackBerry-maker RIM has posted a listing on its e-commerce site for a brand new Bluetooth headset that not only lets you place and receive hands-free voice calls, it streams audio content from a BlackBerry so you can hear spoken driving directions o

By Al Sacco

Sep 28, 2009

Computers and Peripherals Data Center Small and Medium Business

The Newest Tech Buzzword: The Mist!

Move over Cloud, a new star rolled into town: Mist Computing. Even more carefree than The Cloud, it's the hottest thing in IT!

By Thomas Wailgum

Sep 25, 2009

Enterprise Applications

The Secret to Job Search Success: Planning and a Positive Attitude

A University of Missouri study of 327 job seekers found that those who develop clear goals, implement plans for achieving them, and stay upbeat during their job search land more interviews and job offers than those job seekers who don't plan and

By Meridith Levinson

Sep 25, 2009

Careers IT Jobs