News

12 reasons good employees leave — and how to prevent it

Talent is your biggest asset, and while you'll never eliminate employee turnover, the following strategies can help you keep your best.

United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

The airlines’ cyber chief believes storytelling, facilitation, and a marketing mindset are vital for moving IT and cybersecurity up the organizational value chain to the benefit of the business overall.

Register now: GenAI, risk & the future of security

CSO’s Future of Cybersecurity Summit on June 8 will look at the security angles of emerging technologies, the state of cyberinsurance, and how to best manage the ever-changing regulations around data privacy, governance and more.

3 powerful lessons of using data governance frameworks

Organizations all over the world—and in different sectors—are discovering three specific actions with data governance frameworks that lead to success.

What Choice’s CIO sees in a cloud-native approach to sustainability

Choice Hotels International CIO Brian Kirkland is at the head of a forward-looking sustainability effort fueled by a cloud-native imperative to deliver digital innovations to both franchisees and guests.

Making sense of SAP RISE: 4 key considerations

Here’s what CIOs should keep in mind as they evaluate RISE and its implications ahead of SAP’s 2027 deadline to move off SAP ECC, including the key tactics SAP will use to push them toward RISE.

Transition troubles: Successfully getting from here to there

CIOs seek efficiencies as uncertain economy looms

With increased scrutiny on spend, IT leaders are rethinking budget outlays, turning their attention to cloud usage, automation, lean operations, and the workforce.

The DR essential IT leaders can’t overlook

All too often companies ignore the public relations portion of their DR plans — an omission that can lead to worse business consequences than those caused by the disaster itself.

5 C-suite bridges every IT leader must build

Collaborating successfully with executive colleagues requires building individual relationships centered around understanding the nuances of each leader’s technical and business needs.

EU’s AI Act challenge: balance innovation and consumer protection

The AI Act is a work in progress since 2021, and discussions about how strongly AI should be regulated are only heating up in the EU. While some call for more control and rights for consumers, others fear rules could stall the innovation engine.

Examining the fallout of APAC tech skills shortages

Companies around the world are either experiencing or bracing for a skills gap. In the Asia-Pacific (APAC) region particularly, roles are becoming increasingly difficult to fill but efforts to address the business challenge are rising to the occasion

Allianz ditches mainframe for scale and innovation

Germany's largest insurer has jettisoned its mainframes in favor of Linux for its core applications and petabyte database. Allianz Technology CTO Axel Schell and team lead Sebastian Pongratz explain how ‘one of the riskiest and most diffic

Discount Tire tunes IT to reinvent customer experience

CIO Gary Desai and CXO Tom Williams spun off an IT innovation team to pursue Pit Pass, a digital-first retail journey for customers of the automotive chain rooted in the NASCAR pit-stop experience.

ServiceNow, Nvidia to bring generative AI to enterprise workflows

The first results of the collaboration, which includes Nvidia’s NeMo foundation models, Nvidia’s DGX Cloud, and ServiceNow’s workflow platform, will see the companies offer AI generative applications for IT.

6 barriers to becoming a data-driven company

Companies that embrace data-driven approaches stand to perform much better than those that don’t, yet they’re still in the minority. What’s standing in the way?

Accenture’s Penelope Prett on the predictive value of data

The chief information, data, and analytics officer at the $61 billion consulting firm contends that the true power of data resides in the predictive capabilities that come from interconnections between different data domains.

Einstein GPT gives Salesforce unifying vision for high-profile acquisitions

Salesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.

SAP takes steps toward ‘green ledger’ for carbon accounting

New tools and capabilities in S/4HANA aim to help enterprises account for carbon emissions across their entire supply chain, as consumers and regulators seek more accurate, timely information about the climate impact of their products.

SAP to add generative AI, industry smarts to CX tools

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.

5 IT management practices certain to kill IT productivity

Sometimes, the best way to fix a broken organization is to stop breaking it. Here’s what you’re doing to keep your staff from getting real IT work done.

BCBSNC builds a better IT workplace through DEI

Blue Cross Blue Shield North Carolina’s commitment to equity inside the organization and out includes a range of DEI initiatives to diversify its IT ranks and provide pathways to the top.

Oracle first to open a cloud region in Serbia

Oracle will offer over 100 Oracle Cloud Infrastructure (OCI) services and applications in the new region near Kragujevac, which Serbia intends to make into a tech hub.

Top business needs driving IT spending today

With economic headwinds rising, operational efficiency has become a heightened business imperative, with CIOs looking to streamline and secure operations, transform processes, and grow the top line.

Computer vision transforms tennis coaching at Billie Jean King Cup

In partnership with Microsoft, the International Tennis Federation has developed an AI-based platform that provides in-match insights to help fine-tune player performance at the world’s largest team-based annual women’s sports competition

Generative AI & data: Potential in cybersecurity if the risks can be curtailed

How do CIOs, CSOs, and cybersecurity teams learn to deal with technology that may pose serious security and privacy risks?

General Dynamics IT takes multicloud strategy to the next level

Having closed its last data center, the aerospace and defense contractor’s IT division is delving deeper into cloud-native applications to optimize performance, scalability, and costs in the cloud.

Fraport goes all in on private 5G network

To drive digitalization, Frankfurt Airport will have one of the largest private 5G networks in Europe to help consolidate its communications infrastructure.

How data science gives Games 24×7 a hyperpersonalized edge

Toeing the company’s philosophy of ‘scientific gaming,’ its CTO, Rajat Bansal, has deployed a range of cutting-edge IT solutions, including sophisticated data science models and AI.

CIO-turned-CEO Kevin Hart on developing successful IT leaders

The Segra chief executive’s leadership journey has included extensive work mentoring future CIOs. Here’s how Hart builds top-notch IT leadership teams and high-performance IT cultures.

AI push or pause: CIOs speak out on the best path forward

Recent advances have highlighted AI’s incomparable potential and not yet fully fathomed risks, placing CIOs in the hot seat for figuring out how best to leverage this increasingly controversial technology in business. Here’s what they hav

How Novanta’s CIO mobilized its data-driven transformation

Sarah Betadam, CIO of photonics, vision, and precision motion technology supplier Novanta, describes the need and process of going from zero company-wide reporting capability to a fully functional data-driven enterprise.

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

The one true way to prove IT’s value to your CEO

Here’s how to answer your CEO’s most pressing question: ‘If you tell me IT is an investment, why do the costs always go up?’

9 upskilling tips that pay dividends

IT leaders are leaning into training to fill skills gaps and unleash latent tech talent. Here they offer lessons learned about their unique and practical approaches.

Dow turns to AI to accelerate chemical search

In partnership with CAS, the US multinational has vastly sped up its chemists’ ability to identify the right molecule for a given application, including replacing materials of concern.

Learn from IT Thought Leaders at FutureIT D.C.

Build your leadership skills, your knowledge and your network at this one-day tech conference in Washington.

CarMax drives business value with GPT-3.5

The omnichannel used-car retailer is increasing customer prospecting efforts and enhancing the customer experience through its adoption of Azure OpenAI and the language models behind ChatGPT.

Fletcher Building CIO’s blueprint to digitally transform

As CIO of a large multi-national corporation, Joe Locandro is implementing an ambitious transformation agenda that serves both as a unifying platform for the company and a launchpad for dynamic digital innovation.

i-Pro Americas goes hands-on with S/4HANA data migration

For those who handle IT for a spin-out company, it pays to get guarantees from the previous owner to have access to historic data for as long as needed.

CIOs heed the call for customer-centric IT

With customer experience tied directly to the enterprise balance sheet, IT leaders are leaving no stone unturned in taking their companies’ CX strategies to the next level.

9 ways to avoid falling prey to AI washing

CIOs are under increasing pressure to call out misleading AI claims from vendors. Various strategies offer the best line of defense.

Digitizing in tough times: ‘Support users, not systems’

Interest rate increases and inflation hit the Swedish economy hard. As a result, construction and civil engineering company Peab had to assess projects more rigorously, with strategic IT investment at the center of every decision. CIO Klas Antoni exp

Democratizing automation with citizen developers: navigating the pitfalls and opportunities

Organizations need to establish robust governance, encourage collaboration between IT and citizen developers, and tackle potential issues like security, compliance, and technical debt to fully capitalize on the advantages of citizen development while

SAP to infuse IBM’s Watson AI engine into its entire portfolio

The move is expected to help SAP exploit the natural language processing capabilities of Watson AI along with predictive insights, with the aim of jointly developing large language models and generative AI capabilities.

5 surefire ways to derail a digital transformation (without knowing it)

Leading complex, interrelated digitive initiatives is challenging enough without setting back your strategy by falling prey to these common DX leadership mistakes.

Avoiding the catch-22 of IT outsourcing

Strategic IT outsourcing is not the make-versus-buy decision some believe it to be. It is a continuum that requires selecting the right approach and ensuring IT and procurement are on the same page.

How VWFS SA’s CIO helps drive online car purchases

With consumers starting their search for new vehicles online, and even visiting showrooms and test driving cars virtually, Volkswagen Financial Services South Africa had to modernize their digital processes in order to keep up with demand.

How can generative AI boost your customer experience?

BNY Mellon banks on AI to improve master data

Tighter regulation and a quest for greater efficiency mean that banks are always looking for better ways to clean up their data. BNY Mellon is using an AI-based tool to help with entity resolution in its customer database.