News

Johnson & Johnson’s big bet on intelligent automation

Three years in, Johnson & Johnson’s Ajay Anand and Stephen Sorensen reflect their quest to deliver half a billion dollars of impact from intelligent automation at the pharmaceutical titan.

By Thor Olavsrud

Nov 11, 2022 7 mins

Artificial Intelligence Robotic Process Automation

Zendesk announces 300 job cuts to reduce costs

The layoffs are estimated to set Zendesk back by about $28 million, primarily due to costs incurred on severance payments and employee benefits.

By Anirban Ghoshal

Nov 10, 2022

IT Jobs

IT leaders meet the challenge to innovate frugally

IT budgets are under pressure, yet innovation must continue unabated. Here’s how IT leaders are developing high-value solutions on a shoestring budget — and reaping the rewards.

By Yashvendra Singh

Nov 10, 2022 13 mins

Innovation

Microsoft faces new antitrust complaint over cloud software licensing in Europe

Microsoft is accused of using new licensing rules for its productivity software to push European enterprise customers toward its Azure cloud infrastructure.

By Peter Sayer

Nov 10, 2022 5 mins

Cloud Management Cloud Storage Microsoft

Veteran CIOs on leading IT today

Mike Goodwin, DiAnna Thimjon, and Woody Groton discuss how leadership practices and philosophies gained from their military experience have continued to serve them well in their civilian careers.

By Dan Roberts

Nov 10, 2022

IT Leadership

Salesforce announces hundreds of job cuts

Salesforce has joined ranks with technology peers Twitter and Meta as it starts laying off hundreds of employees this week.

By Charlotte Trueman

Nov 9, 2022 2 mins

Staff Management

5 tips for excelling at self-service analytics

Organizations are accelerating their ability to make data-driven decisions by offering analytics capabilities directly to business users. Here’s how to do it right.

By Bob Violino

Nov 9, 2022 9 mins

Business Intelligence

Examining the digital transformation juggling act at Novanta

Sarah Betadam, CIO of photonics, vision, and precision motion technology supplier Novanta, spoke during a recent CIO Leadership Live session about how she engages with myriad teams, functions and channels to effectively initiate digital transformatio

By CIO staff

Nov 9, 2022 4 mins

Agile Development Digital Transformation Remote Work

8 secrets of successful IT freelancers

IT freelancing can be an enticing and rewarding part- or full-time occupation, but only the skilled and persistent survive let alone thrive.

By John Edwards

Nov 8, 2022 7 mins

Careers

What the CIO balancing act looks like to Ovo Energy’s Christina Scott

Considering the urgency of climate issues, volatile markets, and building up the next generation of leaders, Christina Scott, chief product and technology officer (CPTO) at energy supplier Ovo Energy, talks about how she’s able to address these

By Doug Drinkwater

Nov 8, 2022

CIO Energy Industry

How to Launch Your AI Projects from Pilot to Production – and Ensure Success

IT leaders can take an active role in improving how many AI projects get fully off the ground.

By Isaac Sacolick

Nov 7, 2022 4 mins

Artificial Intelligence Data Science Machine Learning

Product-based IT: A blueprint for success

Establishing product ownership, embracing agile, and nurturing the right tech and business talent are part of the success formula for transforming IT organizations and service delivery models.

By Beth Stackpole

Nov 7, 2022 11 mins

IT Leadership IT Strategy

Mapping a Cloud Strategy for 2023

Learn about controlling cloud costs, why you might want to try industry clouds, and incubating your own cloud products at CIO’s Future of Cloud Summit on November 8.

By bkormanik

Nov 4, 2022 3 mins

Cloud Computing Foundry Events IT Strategy

10 future trends for working with business leaders

The IDC FutureScape team has turned its attention to CIOs’ relationship with business leaders to predict 10 winning digital business strategies for the years ahead.

By Peter Sayer

Nov 4, 2022 8 mins

CIO Data Governance Digital Transformation

Regeneron turns to IT to accelerate drug discovery

CIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses.

By Paula Rooney

Nov 4, 2022 7 mins

CIO 100 Healthcare Industry Machine Learning

The new CIO security priority: Your software supply chain

With so much unknown about what your developers and systems rely on to be productive — and what those tools and code bases rely on in turn — it’s time to get serious about securing your software supply chain.

By Mary Branscombe

Nov 3, 2022 10 mins

Application Security Security Practices Software Deployment

How Trainline’s CTO stays on track with professional development

One year into life after Google, Trainline CTO Milena Nikolic is building a platform for growth through multi-disciplinary teams, professional development, microservices and infrastructure-as-code.

By Doug Drinkwater

Nov 3, 2022 7 mins

CIO Digital Transformation Women in IT

How to launch—and scale—a successful AI pilot project

For enterprise AI projects, the proof is in the pilot. Here’s how four enterprise IT leaders set themselves up for success.

By Robert Mitchell

Nov 2, 2022 13 mins

CIO Machine Learning Project Management

JetBlue optimizes data operations with shift to the cloud

After struggling with an on-premises data warehouse, the airlines has unlocked self-service reporting and the power of machine learning by migrating its data to the cloud.

By Thor Olavsrud

Nov 2, 2022 7 mins

Cloud Computing Data Management

Menora Mivtachim goes digital to speed up pension transfers

The Israeli insurance company has transformed its customer experience for the least IT-literate segment of the population — the elderly. CIO Moshe Morgenstern shares lessons learned for those seeking to serve this growing market.

By Inna Lazareva

Nov 1, 2022 7 mins

Digital Transformation Innovation

CIOs rethink how they hire for hard-to-fill IT roles

A willingness to consider far-flung candidates and offering meaningful work are just two of the ways IT leaders are getting more strategic about addressing IT hiring challenges.

By Johanna Ambrosio

Nov 1, 2022 11 mins

Hiring IT Training

Cloud spending forecast to grow despite faltering global economy

Spending on infrastructure-as-a-service (IaaS) is expected to grow the most, with platform-as-a-service (PaaS) and software-as-a-service (SaaS) showing signs of slowdown, Gartner reports.

By Anirban Ghoshal

Oct 31, 2022 4 mins

Budgeting Cloud Computing

7 hard truths of business-IT alignment

Think you’re just responsible for technology? You’re wrong. Here’s what IT leaders need to accept and act on to help get business-IT alignment right.

By Minda Zetlin

Oct 31, 2022

Business IT Alignment IT Leadership

Product manager salary: Pay range factors, tips for making more

While salaries vary across companies and industries, certain factors universally impact product manager pay, and there are tips that can help you boost your compensation.

By Josh Fruhlinger

Oct 31, 2022 9 mins

Careers Project Management Salaries

Macroeconomic jitters further slow AWS growth in Q3

Revenue for the third quarter of 2022 marks AWS’ slowest expansion in the last few quarters.

By Anirban Ghoshal

Oct 28, 2022 3 mins

Cloud Computing Technology Industry

What transformational leaders too often overlook

You can’t innovate without a strong foundation. That’s why it’s vital to think strategically about IT infrastructure — and to get your C-suite colleagues and board members too as well.

By Thornton May

Oct 28, 2022 5 mins

Digital Transformation IT Leadership Innovation

How to prepare for your first CIO role

Don’t jump into your first CIO role cold. Instead, you should explore your organization, volunteer for external opportunities and build your profile to hit the ground running in the first 90 days.

By Doug Drinkwater

Oct 28, 2022 9 mins

CIO Careers

ServiceNow buoyant about growth despite economic headwinds

The company remains confident of posting strong revenue numbers for the rest of the year despite uncertain macroeconomic conditions.

By Anirban Ghoshal

Oct 27, 2022 3 mins

Service Management Software ServiceNow Technology Industry

5 top ERP trends for 2022 — and their implications for IT leaders

Staying on top the latest shifts in enterprise resource planning (ERP) strategies and implementations will help IT leaders deliver maximum value from these business-critical systems.

By Yashvendra Singh

Oct 27, 2022 7 mins

ERP Systems

Top 14 CompTIA certifications

From security to the cloud, CompTIA provides vendor-neutral, entry-level to advanced certifications on a wide range of topics to boost your IT career.

By Moumita Deb Choudhury

Oct 27, 2022

Certifications

Leadership playbook: Michelle McKenna’s winning formula for CIOs

The former NFL CIO discusses how she game-plans for success. It all starts with strong self-awareness and a keen understanding of what it takes to put together a championship team.

By Dan Roberts

Oct 27, 2022 10 mins

IT Leadership

Shut the front door: Preventing phishing attacks

Taking a multi-tiered approach to rethinking the identity of your employees, partners, and customers is a good place to start.

By Rick Grinnell

Oct 26, 2022

Data Breach Hacking Phishing

Research reveals how to shift customer service from a cost center to a growth driver engine; Service set to unite customer experiences

The new role of customer service connects the dots in end-to-end customer journeys.

By Brian Solis

Oct 26, 2022 11 mins

Business Services

Alphabet pins hopes on Google Cloud as ad revenue growth declines

Google Cloud is struggling to catch up with larger rivals Microsoft and AWS, despite reporting a 38% growth in third quarter

By Varun Aggarwal

Oct 26, 2022 5 mins

Cloud Computing Technology Industry

7 ways to ruin your IT leadership reputation

A solid professional reputation is your top career asset. Don’t carelessly toss it away.

By John Edwards

Oct 26, 2022 7 mins

IT Leadership

Booz Allen Hamilton CIO Brad Stone discusses key leadership methods to fuel success

Brad Stone, CIO at global consultancy firm Booz Allen Hamilton, with strengths in defense, health, energy and international development, spoke at a recent Leading in Disruptive Times summit about key leadership methods to fuel success.

By CIO staff

Oct 26, 2022 7 mins

CIO IT Leadership Innovation

Resume makeover: Transforming a career post-mortem into a C-suite future

To land a leadership role, your resume shouldn’t read like a history of your career. Instead it should paint a vivid picture of how your experience and skills shape the future of your career.

By Sarah White

Oct 26, 2022 6 mins

Careers IT Leadership Resumes

The data flywheel: A better way to think about your data strategy

Mobilizing data strategy is analogous to getting a flywheel spinning: it takes tremendous effort to get the wheel moving, but its momentum is largely self-sustaining.

By Michael Bertha

Oct 25, 2022 11 mins

Data Management

SAP cloud sales jump, fueling a rise in revenue

SAP cloud sales rose 38% to €3.28 billion in the third quarter, sparking an increase in overall revenue, though rising expenses dragged down profit.

By Jon Gold

Oct 25, 2022 3 mins

ERP Systems Technology Industry

IT’s most wanted: 11 traits of indispensable IT pros

Looking to hire (or be) the best? Here are the intangibles that make top IT performers stand out.

By Paul Heltzel

Oct 25, 2022 11 mins

Careers Hiring

The successful CIO’s trick to mastering politics

IT leaders must realize that relationships outlive transactions. Failing to embrace this fact of organizational dynamics can kill your career.

By Bob Lewis

Oct 25, 2022

Business IT Alignment IT Leadership

Over 90% of companies overpay for project collaboration software: Report

SaaS purchasing platform Vertice reports that enterprises are overpaying between an average of 20%-30% for collaboration tools.

By Anirban Ghoshal

Oct 24, 2022 3 mins

Budgeting Collaboration Software Enterprise Applications

The rise of the revenue-generating CIO

IT leaders are increasingly looked to as C-suite entrepreneurs capable of contributing solutions aimed at top-line growth. Here’s how revenue-centric CIOs are getting it done.

By Mary K. Pratt

Oct 24, 2022

CIO IT Leadership

Inside track: Chris Bedi on his evolving CIO role at ServiceNow

Growing from the maintenance of internal infrastructure to a more holistic digital role, it’s been a transformational period for Chris Bedi after stints as CIO for two electronics manufacturers.

By Peter Sayer

Oct 24, 2022 7 mins

Application Management CIO Digital Transformation

Chipotle’s recipe for digital transformation: Cloud plus AI

CTO Curt Garner fortified the fast-casual chain’s digital aspirations with an all-in push for the cloud, providing a foundation for innovations aimed at improving customer experience and restaurant operations.

By Paula Rooney

Oct 21, 2022 6 mins

Artificial Intelligence Cloud Computing Digital Transformation

3 ways to deter phishing attacks in 2023

Phishing plays on human emotions. But awareness, recognition, training and tech can blunt the most sophisticated attacks.

By Dipti Parmar

Oct 20, 2022 7 mins

Cyberattacks Data and Information Security Phishing

Building a strong environmental, social, and governance (ESG) score can determine the overall success of the business and attract socially responsible investors.

By Sarah White

Oct 20, 2022 7 mins

Diversity and Inclusion Green IT IT Governance

Tunstall’s CTO wants to build the Porsche 911 of telehealth

Tunstall CTO Gary Steen is battling a dearth of technology talent and digital literacy in his pursuit of better cognitive healthcare.

By Doug Drinkwater

Oct 20, 2022

CIO Technology Industry

Reimagining the new future of work: The CXO’s transformation conundrum

Designing the new blueprint for work to balance AI/automation, hybrid models, and new behaviors and expectations.

By Brian Solis

Oct 19, 2022 9 mins

Artificial Intelligence Employee Experience

Oracle adds Fusion Cloud features targeted at healthcare firms

At its CloudWorld conference, the company announced healthcare-oriented features for its Fusion Enterprise Performance Management (EPM), Supply Chain and Manufacturing (SCM) and Human Capital Management (HCM) suites.

By Anirban Ghoshal

Oct 19, 2022

Cloud Computing ERP Systems Healthcare Industry