News

ServiceNow’s Tokyo release targets supply chain, HR automation

The latest revision of the Now workflow automation platform introduces features that focus on simplifying supply chain, automating asset management, and planning for sustainability.

By Anirban Ghoshal

Sep 22, 2022 4 mins

Human Resources Supply Chain Management Software

4 methods to help CIOs manage cyber stress

As companies rushed to prepare for pandemic-driven lockdowns, IT and security teams, often already overextended with inadequate budgets and infrastructure, had to quickly pivot. Here’s what CIOs in South Africa do, and CIOs globally can do, to

By Joanne Carew

Sep 22, 2022 5 mins

Change Management Identity Management Solutions

8 tips for finding meaning in your IT career

When you find yourself at a loss for purpose, knowing where other IT leaders have found meaning can help bring a sense of value and motivation back into your IT career.

By Christina Wood

Sep 22, 2022 12 mins

Careers

7 ways to avoid getting burned by your implementation partner

Poorly planned partnerships can sink IT deployments. Here, IT leaders share tips for ensuring project success when partnering with an implementation provider

By Yashvendra Singh

Sep 21, 2022

Project Management

Spelling out the need for CFOs and CIOs to speak the same language

Deloitte’s Lou DiLorenzo and Steve Gallucci detail why refining a shared vocabulary between the CFO and CIO regarding technology and oversight practices can serve as a fortified lever for growth and promote better digital transformation.

By Lou DiLorenzo and Steve Gallucci

Sep 21, 2022 5 mins

CIO

Rebooting expectations to connect and lead in more meaningful ways

Bob Johansen, distinguished fellow at the Institute for the Future, the California–based non-profit think tank steeped in futures studies, speaks about spectrums of thinking and the importance for IT leaders to think future back.

By CIO staff

Sep 21, 2022 7 mins

Diversity and Inclusion

Why companies need organizational digital agility (ODA)

After studying 132 CIOs for his doctoral dissertation, John Hill, CDIO of MSC Industrial Supply, discovered that for digital initiatives to succeed, organizations change behaviors, not just processes.

By Martha Heller

Sep 21, 2022

Change Management

Salesforce Genie aims to release customer data from the marketing bottle

Salesforce is touting a real-time upgrade to the customer data platform underlying many of its products, a move it says will allow enterprises to better personalize interactions with customers.

By Peter Sayer

Sep 20, 2022 5 mins

Data Management

Dow makes production more efficient through IT-OT collaboration

By fostering cooperation between information and operations technology teams, the chemical giant was able to better exploit new communications technologies at one of its biggest manufacturing sites.

By Peter Sayer

Sep 20, 2022 7 mins

Unified Communications

7 KPIs for customer-centric IT

Becoming truly customer-centric requires access to deep insights and rapid action. KPIs are the tools that help IT discover what external and internal customers really want.

By John Edwards

Sep 20, 2022 7 mins

IT Leadership IT Strategy

IT budgets remain solid, despite tech industry headwinds

While war and supply chain disruptions cause headaches for vendors, demand for IT products and services remains high.

By Jon Gold

Sep 19, 2022 3 mins

Budgeting IT Strategy Technology Industry

The CIO’s Shortcut to Leading in the New Era of Work

Register now for CIO’s Future of Work North America Summit to hear from technology leaders from Aflac, Principal Financial Group, Ceridian, and others.

By CIO US Events

Sep 19, 2022

Human Resources IT Strategy IT Training

Alpine’s CIO gets F1 racing team up to speed with data science

Alpine F1 team CIO and data science director Nathan Sykes is approaching a turn in his post at the Formula One racing team, as he looks to demonstrate data science ROI and challenge perceptions around IT.

By Doug Drinkwater

Sep 19, 2022

Automotive Industry IT Leadership Sports Software

Sonos unites global workforce with ‘IT in a box’

The high-end audio maker’s globally dispersed engineers and manufacturing partners can connect and collaborate, thanks to an adaptable solution for building an office IT environment where none exists.

By Paula Rooney

Sep 19, 2022 6 mins

CIO 100 Collaboration Software Networking

10 mistakes rookie CIOs make — and how to avoid them

From trying to change too much to underestimating the political nature of the role, IT leaders and advisors lend insights on what most often trips up first-time CIOs.

By Mary K. Pratt

Sep 18, 2022

CIO IT Leadership

Limitations of automation orchestrators and the rise of automation optimization

Process automation management and optimization is burdensome, but automation optimization solutions are bridging the gap.

By Shail Khiyara

Sep 16, 2022 10 mins

Robotic Process Automation

70% of legal departments don’t invest in digital transformation: Report

Lack of budget and resistance to change are top barriers to digital transformation in most legal departments across the US, according to new research.

By Anirban Ghoshal

Sep 16, 2022 4 mins

Digital Transformation Legal

6 tips for successfully leading software developers

Developers have unique characteristics that are powerful when understood. Here’s how savvy leaders can get the most out of a development team.

By Matthew Tyson

Sep 16, 2022 8 mins

Developer IT Leadership IT Management

The business value of NLP: 5 success stories

These five organizations are using natural language processing to better serve their customers, automate repetitive tasks, and streamline operations.

By Thor Olavsrud

Sep 16, 2022

Artificial Intelligence Digital Transformation Natural Language Processing

How democratized technology is redefining the CIO landscape

Forged in speed and agility, low-code/no-code and other user-generated developments are disrupting the CIO role and redefining ways for large and small businesses to search for talent.

By Diana Bersohn and Christian Kelly

Sep 15, 2022

CIO

What CIOs get wrong about optimization

Optimization efforts too often fall afoul of an essential principle: To optimize the whole you must suboptimize the parts.

By Bob Lewis

Sep 15, 2022

IT Leadership

How CIOs can learn from Mastercard’s Five Cs for building IT teams

Community, common vision, cross-functional, culture, cutting edge: credit giant Mastercard has a clear vision when it comes to creating new teams for its technology centres worldwide.

By Maxime Johnson

Sep 15, 2022 6 mins

IT Leadership

CIO Ralph Loura on empathetic leadership that delivers results

The CIO of Lumentum has transformed a wide range of companies with a people-centric approach to leadership that emphasizes humility and transparency — and getting things done.

By Dan Roberts

Sep 15, 2022

IT Leadership

SAP raises price of on-site support for existing customers

After almost 10 years without a price increase, SAP will push up support costs by as much as 3.3% from next year.

By Peter Sayer

Sep 14, 2022

SAP

Top 10 strategic technology trends for 2023: Gartner

Gartner has revealed its top 10 strategic technology trends for 2023, which focus on three themes: optimize, scale and pioneer.

By Samira Sarraf

Sep 14, 2022 8 mins

IT Strategy

Ease of implementation, ROI dominate software buying decisions: report

The B2B software buying process is becoming increasingly complex due to challenges such as changes in buying teams and increasing use of software marketplaces.

By Anirban Ghoshal

Sep 14, 2022 4 mins

IT Strategy Software Licensing

6 traits of data-driven enterprises

Few organizations are truly positioned to deliver on the promise of data-driven decision-making. Here’s how to tell if yours is one.

By Bob Violino

Sep 14, 2022 10 mins

Analytics Data Management Data Mining

A third of Oracle revenue now comes from cloud services

The company is betting on moving large enterprise customers from AWS and Azure to OCI in the coming quarters as cloud revenue crosses $3.6 billion in the first quarter of fiscal 2023.

By Anirban Ghoshal

Sep 13, 2022

Cloud Computing

7 tell-tale signs of fake agile

Embracing agile principles doesn’t automatically lead to better project management and software development. Here’s what separates true agile practitioners from imposters.

By John Edwards

Sep 13, 2022 7 mins

Agile Development Project Management Software Development

9 most in-demand IT jobs in manufacturing

Hiring for IT professionals in manufacturing has doubled over the past year, as companies move to capitalize on emerging technologies that improve productivity and efficiency.

By Sarah White

Sep 13, 2022 7 mins

Hiring IT Jobs Manufacturing Industry

How to create a culture of innovation

Companies are increasingly looking to IT to develop new products and services. Here’s how to transform your IT organization into an innovation engine.

By Esther Shein

Sep 12, 2022 13 mins

Change Management IT Strategy Innovation

NJ Transit creates ‘data engine’ to fuel transformation

CIDO Lookman Fazal has moved New Jersey’s public transportation agency to a multicloud platform tuned to deliver data insights and innovations the company’s analysts never knew they could have.

By Paula Rooney

Sep 12, 2022 6 mins

Data Management

How to sell IT services to the Canadian government

For companies with the patience to traverse a thorough, exacting, and slow procurement process, the rewards of tendering to Canadian contracts can be lucrative.

By James Careless

Sep 11, 2022 8 mins

Government Government IT

American Airlines takes flight with analytics transformation

The world’s largest airlines has turned to the cloud, leveraging AI, machine learning, and real-time analytics to minimize disruptions, streamline operations, and improve the travel experience.

By Thor Olavsrud

Sep 9, 2022 8 mins

Digital Transformation Travel and Hospitality Industry

USPTO takes human-first approach to AI innovation

As one of the oldest government agencies, the US Patent and Trademark Office takes the ‘for the people, by the people’ credo seriously in its day-to-day work, including AI and machine learning development.

By Tim Scannell

Sep 9, 2022

Artificial Intelligence Government IT Machine Learning

5 tips for surviving outsourcing inflation

IT services costs are rising, in large part due to global talent shortages and shifting economic forces. Here’s how CIOs can keep costs in check while driving business value with sourcing partnerships.

By Stephanie Overby

Sep 8, 2022

Outsourcing

Dark secrets of developer motivation

Effective developers benefit the business in ways obvious and subtle, but leading them for maximum performance is notoriously tricky. The key is being able to relate to the developer’s mindset.

By Matthew Tyson

Sep 8, 2022 7 mins

Developer IT Leadership IT Management

Government tech procurement takes three times longer than average

The reasons behind delays include legal complexity and reaching agreement around budgeting, according to a Gartner report.

By Anirban Ghoshal

Sep 7, 2022

Government IT

Accenture buys supply chain firm to expand Oracle business

Accenture's acquisition of supply chain management (SCM) firm Inspirage is the latest move in its effort to grow its Oracle-focused businesses.

By Anirban Ghoshal

Sep 7, 2022 4 mins

Mergers and Acquisitions Supply Chain Management Software Technology Industry

Measuring the business impact of AI

Taking stock of AI ROI is challenging but essential. IT leaders and industry observers lend insights on how to get a clear idea of whether your AI efforts are paying off.

By Maria Korolov

Sep 7, 2022 11 mins

Artificial Intelligence Machine Learning

CIO Shannon Gath on building IT value from day one

The Teradyne CIO believes a stakeholder-centric IT organization, an effective governance model, and a team willing to ask the right questions are the keys to IT value.

By Martha Heller

Sep 7, 2022 6 mins

IT Governance IT Leadership IT Strategy

Cropin’s agriculture industry cloud to provide apps, data frameworks

The agriculture industry cloud is a combination of separate applications that the Bengaluru-headquartered startup has released since inception.

By Anirban Ghoshal

Sep 6, 2022 4 mins

Agriculture Industry Cloud Computing

7 ways to create a more IT-savvy C-suite

Establishing a more tech-savvy organization starts at the top. But IT leaders who want greater tech fluency among the leadership ranks should put business first.

By John Edwards

Sep 6, 2022 7 mins

IT Leadership

The Very Group adopts a data catalog to better organize and leverage its online retail capabilities

Chief data officer Steve Pimblett is taming the British online retailer’s data with a combination of organizational change and new technology to deliver analytics assets across the enterprise.

By Peter Sayer

Sep 6, 2022

Chief Data Officer Data Center Management

Unpacking Murray & Roberts’ turbulent journey to the cloud and back again

When the South African engineering and mining contractor’s all-in cloud migration proved to be a nightmare, CIO Hilton Currie made the hard — and rewarding — call to repatriate M&R’s IT stack.

By Joanne Carew

Sep 5, 2022 9 mins

CIO

Coforge’s SD-WAN rollout provides unique customer selling point

The global digital services provider’s virtual WAN implementation accelerated customer onboarding by 50%, while delivering improved efficiency, security, agility, and cost reduction.

By Yashvendra Singh

Sep 5, 2022 11 mins

SD-WAN

Google employees at loggerheads with company over defense contract, again

The search giant has been facing criticism from internal quarters over its engagement with defense projects that some employees equate to supporting apartheid.

By Varun Aggarwal

Sep 2, 2022 4 mins

Aerospace and Defense Industry IT Management

MCSP buyer’s guide: 6 top managed cloud services providers — and how to choose

Our buyer's guide will help you select the right managed cloud services provider for your needs.

By Linda Rosencrance

Sep 2, 2022 10 mins

Cloud Computing Enterprise Buyer’s Guides Managed Cloud Services

Oshkosh puts digital solutions into overdrive

Global CDIO Anupam Khare’s targeted forays into AI and predictive analytics are fueling continued growth and paving new roads to success for the manufacturer of specialty vehicles.

By Tim Scannell

Sep 2, 2022 7 mins

Digital Transformation Machine Learning Predictive Analytics