News

Amplitude customer data platform challenges Twilio, Salesforce, Adobe

Analytics company Amplitude is set to release a new customer data platform (CDP), planning to undercut market leaders with an aggressive pricing strategy.

By Anirban Ghoshal

May 26, 2022

Analytics Data Management

Making the most of MLOps

Enterprises looking to reap the full business benefits of artificial intelligence are turning to MLOps u2014 an emerging set of best practices and tools aimed at operationalizing AI.

By Maria Korolov

May 26, 2022 11 mins

Artificial Intelligence IT Operations Machine Learning

Novant Health’s Angela Yochem on changing the cost center mindset

The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology.

By Dan Roberts

May 26, 2022 8 mins

Careers IT Leadership

Pay for in-demand IT skills rises fastest in 14 years

In the first quarter of 2022, the pay premium for non-certified tech skills saw a record rise, while IT certifications continued to fall in value.

By Peter Sayer

May 26, 2022

Hiring Salaries

ServiceNow targets procurement workflow automation

ServiceNow is putting the spotlight on the Procurement Service Management capabilities of its San Diego software release.

By Peter Sayer

May 25, 2022

ServiceNow

Streamlining IT for agility

IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.

By Stephanie Overby

May 25, 2022 12 mins

Digital Transformation IT Strategy Project Management

What is product lifecycle management? Organizing the development process

Product lifecycle management (PLM) is a discipline for managing the lifecycle of a product, encompassing processes and software systems for tracking and improving every development phase, from product ideation to manufacturing to retirement.

By Thor Olavsrud

May 25, 2022 6 mins

Software Development

From integrating emerging technologies such as AI and blockchain to staying laser-focused on the user, these female entrepreneurs offer valuable advice for staying ahead of the curve.

By Melanie Butcher

May 25, 2022 12 mins

Diversity and Inclusion IT Leadership

Informatica’s new data management clouds target health, finance services

Informatica's new Intelligent Data Management Cloud for Health and Life Sciences, and the Intelligent Data Management Cloud for Financial Services, look to solve the challenges of unstructured and siloed data by combining machine learning capabi

By Anirban Ghoshal

May 24, 2022

Cloud Computing Financial Services Industry Healthcare Industry

Epicor adds automation to its ERP tools for manufacturing and distribution

Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower u2018citizen developers.u2019

By Peter Sayer

May 24, 2022 6 mins

ERP Systems Robotic Process Automation

CloudOps: A framework for optimizing your cloud operations

Enterprises looking to level up their cloud strategies are turning to this emerging framework for optimizing performance and managing the cost of doing business in the cloud.

By Bob Violino

May 24, 2022 10 mins

Cloud Architecture Cloud Management Cloud-Native

5 ways to reduce compliance costs with AI and automation

Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.

By Anna Frazzetto

May 24, 2022 5 mins

Artificial Intelligence Compliance Robotic Process Automation

IT leaders take on pandemic tech debt

The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.

By Beth Stackpole

May 23, 2022 11 mins

Digital Transformation IT Leadership

McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the companyu2019s data operations are helping it get there, CIO Vagesh Dave says.

By Paula Rooney

May 23, 2022 6 mins

Digital Transformation Energy Industry Innovation

National Grid’s energy transformation is fueled by IT

Global CIO Adriana Karaboutis is modernizing the utilityu2019s data stack and digitizing its grid to transform National Grid into an u2018intelligent connected utilityu2019 capable of integrating with a range of energy sources.

By Paula Rooney

May 20, 2022 6 mins

Digital Transformation Energy Industry

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.

By Brian Solis

May 19, 2022 7 mins

Business Services Employee Experience

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.

By Martin De Saulles

May 19, 2022

Big Data Data Quality Data Science

ESM buyer’s guide: 10 top enterprise service management systems — and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.

By Linda Rosencrance

May 19, 2022 15 mins

Enterprise Applications Enterprise Buyer’s Guides ITSM

How to make the consultant’s edge your own

By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.

By Bob Lewis

May 19, 2022

IT Consulting Services IT Leadership

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.

By Robert Scheier

May 18, 2022 8 mins

APIs Enterprise Architecture Human Resources

From CIO to COO at DXC Technology

Because everything DXC was doing operationally involved technology, DXCu2019s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.

By Martha Heller

May 18, 2022 6 mins

COO Careers

Lexmark’s Vishal Gupta on infusing every decision with AI

The companyu2019s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.

By CIO staff

May 18, 2022

CIO CTO IT Training

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.

By Charlotte Trueman

May 17, 2022 3 mins

Machine Learning SaaS Salesforce.com

5 tips for building your innovation ecosystem

If itu2019s innovation youu2019re after, look beyond the brand names. Chances are, theyu2019re not as innovative as you may think.

By Nicholas D. Evans

May 17, 2022 8 mins

Innovation

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance arenu2019t baked into your AI strategy.

By Maria Korolov

May 17, 2022 12 mins

Artificial Intelligence Data Science Machine Learning

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

By Paula Rooney

May 17, 2022

Digital Transformation Tech Support

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.

By Stacy Collett

May 16, 2022

IT Leadership

The technologist’s classic blunder

Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.

By Matthew Tyson

May 13, 2022 9 mins

Software Development Startups

Progressive bridges skills gap with internal coding bootcamp

Progressiveu2019s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employeesu2019 careers.

By Sarah White

May 13, 2022

IT Skills IT Training Insurance Industry

Oracle integrates CDP data in Fusion Cloud for better customer service

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the companyu2019s Fusion Cloud Customer Experience (CX) offering.

By Anirban Ghoshal

May 12, 2022

CRM Systems Marketing Software Service Management Software

D-Wave puts a third quantum computer in the cloud

The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.

By Peter Sayer

May 12, 2022

Quantum Computing

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why all architectures are wrong and why you shouldnu2019t get too invested in your ideas.

By Dan Roberts

May 12, 2022

CIO Data Science Digital Transformation

Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.

By Doug Drinkwater

May 11, 2022 7 mins

IT Leadership

CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.

By Esther Shein

May 11, 2022 11 mins

IT Leadership Innovation

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d

By CIO staff

May 11, 2022 6 mins

Innovation Project Management Project Portfolio Management

IBM adopts ‘Rise with SAP’ for internal ERP cloud move

IBM will also offer to host clientsu2019 S/4HANA systems on Power servers under the Rise umbrella.

By Peter Sayer

May 10, 2022

ERP Systems IBM SAP

What is a customer data platform? A unified customer database

CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.

By Thor Olavsrud

May 10, 2022

Analytics Data Management

Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations u2014 and to improve employee retention. Here, CIOs share training strategies and lessons learned.

By Stephanie Overby

May 9, 2022 10 mins

Careers Digital Transformation IT Skills

For two decades, Cathy Hotka has worked tirelessly helping retail CIOs advance their careers. Her best advice: u201cTake the time to understand what your value is within your ecosystem.u201d

By Maryfran Johnson

May 9, 2022

Careers Retail Industry

Google Cloud data engineering, analytics systems target manufacturers

The solutions aim to unify and analyze data from manufacturing assets and will compete with similar industry offerings from the stables of AWS, Oracle, Microsoft and IBM.

By Anirban Ghoshal

May 6, 2022

Analytics Data Integration Manufacturing Industry

SAP trials meeting-free Fridays

CIO Florian Rothu2019s team was one of the first to adopt the Friday focus on deep work.

By Peter Sayer

May 6, 2022 4 mins

IT Management SAP

What is root cause analysis? A proactive approach to change management

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

By Sarah White

May 6, 2022 7 mins

Change Management Process Improvement Project Management

United transforms travel experience with Agent on Demand

The airlinesu2019 digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.

By Paula Rooney

May 6, 2022

CIO 100 Digital Transformation Travel and Hospitality Industry

vFunction tool assesses technical debt for app modernization

vFunction Assessment Hub is aimed at IT decision makers, providing a technical debt score highlighting the complexity of the legacy application code and risk factors associated with it.

By Anirban Ghoshal

May 5, 2022 4 mins

Application Management Software Development

Essential data science tools for elevating your analytics operations

With organizations increasingly turning to data science to derive business value, the tools that support the work are proliferating. Here are the key tools successful data scientists rely on.

By Peter Wayner

May 5, 2022

Analytics Data Science

3 consultant mistakes CIOs can’t help making

When it comes time to tap outside expertise, IT leaders too often fail to know what to ask for, who to select, or what to do with the advice they pay for.

By Bob Lewis

May 5, 2022

IT Consulting Services IT Leadership Outsourcing

Sandbox AQ CEO: Enterprises must prep for quantum threats

The Google spin-offu2019s CEO Jack Hidary talked with CIO.com about Sandbox AQu2019s plans for developing enterprise software based on AI and quantum tech and what CIOs should expect from a post-RSA future.

By Peter Sayer

May 4, 2022 13 mins

Data and Information Security Quantum Computing Technology Industry

CoorsTek’s Matt Mehlbrech on rebuilding IT’s credibility

When Matt Mehlbreck joined CoorsTek in 2017 as VP of IT, he inherited an IT department that had fallen out of alignment with the business. Hereu2019s how he reestablished those relationships.

By CIO staff

May 4, 2022

Analytics Business Intelligence Machine Learning

6 key challenges of complex cloud environments — and how to manage them

Organizational reliance on the cloud is on the rise, so too are the difficulties of managing increasingly complex cloud strategies.

By Bob Violino

May 3, 2022 10 mins

Cloud Management Hybrid Cloud Multicloud

Dow CDO Chris Bruman: We needed a new approach to data quality

By positioning IT at the center as a solutions hub where business units are data owners, Dow's IT organization can respond more quickly to deliver business and customer value.

By Tim Scannell

May 3, 2022

Business Intelligence Chief Data Officer Data Governance