feature 10 key skills for a successful cloud strategy Success in the cloud also means tweaking your skills mix. From architecture expertise to vender relationship management, here's what your organization needs to make the most of the cloud. By Mary K. Pratt Sep 20, 2021 Cloud Computing IT Skills news analysis ServiceNow ‘Rome’ emphasizes employee experience CIOs weigh in on ServiceNowu2019s latest Now platform update, which aims to make enterprise processes easier for employees to navigate, whether in the office, hybrid, or remote. By Peter Sayer Sep 20, 2021 Employee Experience ServiceNow Technology Industry opinion Why Big Tech can’t crack healthcare Technologists cannot disrupt healthcare without a complete understanding of the operating model. Co-creation is the best path forward. By David Chou Sep 17, 2021 Digital Transformation Healthcare Industry feature AI in hiring might do more harm than good AI hiring tools claim to reduce bias in hiring by incorporating machine-based decisions, but at least in its early stages, AI hiring strategies have the potential to hurt DEI in your organization. By Sarah K. White Sep 17, 2021 10 mins Artificial Intelligence Diversity and Inclusion Hiring feature 10 Power BI mistakes to avoid Power BI is increasingly bringing the power of data to business users, but you may need more guardrails to get the most value from it. These are the most common things organizations get wrong. By Mary Branscombe Sep 16, 2021 Business Intelligence Business Intelligence and Analytics Software Microsoft feature D&I: A key factor in increasing project ROI Finding ways to generate a higher return on investment for projects is a key issue, especially coming out of the COVID-19 pandemic. Increasing diversity in project teams may be an answer. By Moira Alexander Sep 16, 2021 5 mins Diversity and Inclusion Project Management interview 5 questions with CIO-turned-CEO Ted Colbert The Boeing Global Services president and CEO shares the leadership wisdom he lives by and why itu2019s not ITu2019s job to give the business what it wants. By Dan Roberts Sep 15, 2021 IT Leadership feature Hispanic IT leaders pioneer new paths to the top Despite increased focus on diversity in todayu2019s IT, Hispanics are still grappling with how to stand out, yet blend in, in what remains a white male-dominated IT culture. By Beth Stackpole Sep 15, 2021 11 mins Diversity and Inclusion IT Leadership feature How Carrier IT built a new culture (during a spinoff and a pandemic) CIO Joe Schulz and the digital team seized the once-in-a-lifetime opportunity to create a metrics-based, customer-focused culture for IT. By Martha Heller Sep 15, 2021 IT Leadership IT Management opinion 3 tips for combatting not-invented-here syndrome Company culture and internal politics can block ideas at any time as they make their perilous journey from concept to value. These techniques will help you knock down those barriers to innovation. By Nicholas D. Evans Sep 14, 2021 6 mins IT Leadership Innovation feature How to win over your board of directors A 15-minute board presentation can make or break a promising career. Leaders offer CIOs advice on meeting board needs and expectations and winning their lasting support and respect. By Stephanie Overby Sep 14, 2021 Budgeting CIO Relationship Building opinion Traditional ETL processes are blocking digital expansion – it’s time for an alternative ETL has lost the race to big data. The solution is as simple as reordering the phases of traditional process integration. By Yash Mehta Sep 13, 2021 Big Data Data Management Data Science opinion 7 techniques to enhance your power to persuade In the workplace, influence is the ability to move someoneu2019s thinking, actions, or decisions in a way that advances your business objectives. These seven concepts and techniques will give your influence skills a boost. By Eric Bloom Sep 10, 2021 Careers IT Leadership feature Fidelity unlocks the power of data by transforming its pipeline Fidelity Investments is creating a 'next-generation data pipeline' to make data available throughout the enterprise and its ecosystem. By Thor Olavsrud Sep 10, 2021 8 mins Data Management feature What is sentiment analysis? Using NLP and ML to extract meaning Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video. By Maria Korolov Sep 9, 2021 Analytics Machine Learning Natural Language Processing feature 7 signs your IT training sucks A skilled IT staff can mark the difference between proficient operations and failure. Beware the warning signs of training programs that wonu2019t create the IT expertise needed for long-term success. By John Edwards Sep 8, 2021 9 mins IT Skills feature CIO transformation: From order-taker to changemaker Looking to take a step up in your CIO career? IT leaders and executive advisors outline key strategies for earning a more prominent, impactful role. By Mary K. Pratt Sep 7, 2021 CIO IT Leadership feature What is AIOps? Injecting intelligence into IT operations Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt. By Maria Korolov Sep 2, 2021 12 mins Artificial Intelligence Devops IT Strategy feature CIO Think Tank: 5G in the enterprise How will IT harness the power and promise of 5G? In this roadmap report, dozens of IT leaders share use cases, challenges, and insights. By Derek Slater Sep 1, 2021 2 mins 5G Networking feature 7 IT metrics that matter most As the number of IT metrics multiply, it's important to zero in on the key indicators that offer at-a-glance insights on essential enterprise functions. By John Edwards Sep 1, 2021 8 mins Business IT Alignment IT Leadership IT Strategy news Hands-on IT skills pay off more than certs, study says Learning the right leading-edge skills is paying off in a job market that is becoming oversaturated with certificate holders, driving down credentialed premiums. By Peter Sayer Aug 30, 2021 5 mins Careers IT Skills Salaries feature American Air Filter Europe unifies ERP under S/4HANA Data cleansing proves key to migrating a hodgepodge of ERP systems in 14 countries to a unified sales and warehouse strategy in SAPu2019s cloud. By Peter Sayer Aug 27, 2021 ERP Systems IT Leadership SAP feature What is design thinking? An agile method for innovation Design thinking eschews traditional development processes in favor of an agile, flexible method for developing products and services with a unique focus on the customer. By Sarah K. White Aug 26, 2021 6 mins Design Thinking IT Leadership Innovation opinion The 3 IT processes CIOs need most Building effective IT 101: Processes matter, but some matter more than others. Hereu2019s where to put your skin in the game as an IT leader. By Bob Lewis Aug 25, 2021 IT Leadership Process Improvement opinion Back to business, but not back to normal The pandemic exposed the myth that the "normal" workplace worked. IT leaders have an opportunity to do better for diverse employees as they chart their paths to the future of work. By Elizabeth Stock Aug 25, 2021 8 mins Diversity and Inclusion IT Leadership feature 8 tips for improving customer experience CX is the new IT imperative. Here's how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers. By Mary K. Pratt Aug 24, 2021 Digital Transformation IT Leadership feature Carhartt ups its sales prospects with AI The apparel company has developed an AI-driven tool that helps its go-to-market divisions take a coordinated data-driven approach to expanding their footprint in the marketplace. By Thor Olavsrud Aug 24, 2021 Artificial Intelligence Digital Transformation IT Leadership feature IT navigates the ‘Great Resignation’ With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch. By Beth Stackpole Aug 23, 2021 Hiring IT Leadership Staff Management feature Ally and Microsoft partner on quantum computing The all-digital bank has teamed up with Microsoft to explore the possibilities of quantum computing, an emerging technology for which talent is scarce and tools remain immature. By Clint Boulton Aug 23, 2021 5 mins Emerging Technology Quantum Computing feature Fall 2021: Digital’s tipping point Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement. By CIO staff and contributors Aug 18, 2021 CIO CIO 100 Digital Transformation feature What is a product manager? A complex, cross-functional role in IT Product management is a complex role that requires a balance of soft and hard skills to manage requirements and to deliver quality products that align with the business' goals. By Sarah K. White Aug 18, 2021 8 mins Careers Project Management Tools Software Development feature 7 ways to rebuild a failed IT organization Your CIO predecessor had some unique ideas about IT leadership u2014 most of them terrible. Now itu2019s your job to clean up the mess. Hereu2019s what how to get IT back on track. By John Edwards Aug 17, 2021 IT Leadership IT Strategy feature What is information architecture? Structuring content for maximum value Information architecture ensures content and data is structured, organized, and categorized in an effective and usable way, thereby maximizing the value of your websites and applications. By Maria Korolov Aug 17, 2021 Content Management Systems Data Architecture Data Management feature Customer experience: The new IT imperative CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does. By Mary K. Pratt Aug 16, 2021 Digital Transformation IT Leadership feature Brown-Forman ‘digital shelf’ provides top-flight e-commerce Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table. By Clint Boulton Aug 16, 2021 Digital Transformation IT Leadership feature 5 essential traits of elite business analysts Learning to tell stories about data to colleagues across the organization is a must for this fast-growing career. By Josh Fruhlinger Aug 13, 2021 Business Analyst Business Intelligence Business Process Management feature Top 7 business intelligence trends for 2021 BI has undergone significant transformation in recent years, retrenching its importance in the enterprise, thanks to the added benefits of AI, machine learning, NLP, and the cloud. By Neal Weinberg Aug 11, 2021 Business Intelligence feature Pfizer drives digital operations overhaul With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively. By Thor Olavsrud Aug 10, 2021 5 mins CIO 100 Digital Transformation Healthcare Industry opinion IT technical fellowship: A new path to the top IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and By Eric Bloom Aug 10, 2021 Careers Hiring IT Leadership feature The 9 hottest jobs in IT From machine learning engineer to multi-cloud integrator, these emerging and resurging IT roles may be your best path forward in the years to come. By Paul Heltzel Aug 10, 2021 10 mins Careers feature Real IT leadership: Selling the transformative dream It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight. By Eric Knorr Aug 9, 2021 4 mins CSO and CISO Certifications Remote Work news AWS and Qualtrics offer new ways to gauge customer sentiment Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it. By Peter Sayer Aug 9, 2021 Machine Learning Natural Language Processing Technology Industry feature 15 top RPA certifications Demonstrate your mastery of robotic process automation (RPA) tools and concepts with these certifications. By Sarah K. White Aug 9, 2021 BPM Systems Certifications IT Skills feature UPS delivers resilience, flexibility with predictive analytics The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting. By Thor Olavsrud Aug 6, 2021 6 mins CIO 100 IT Strategy Machine Learning opinion 6 ways to harness the value of open data A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success. By Martin De Saulles Aug 5, 2021 5 mins Big Data Data Integration Innovation feature 4 digital customer experience success stories Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences. By Clint Boulton Aug 5, 2021 Digital Transformation IT Leadership opinion 5 ways the CDO can strengthen analytics strategies Get more value out of your data by avoiding common pitfalls. By Ajay Sabhlok Aug 4, 2021 6 mins Analytics Chief Data Officer Data Governance feature Leveling up your IT talent strategy The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace? By Dan Roberts Aug 4, 2021 5 mins Hiring IT Strategy Women in IT interview CVS Health puts customers at the center in product management shift CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world's leading health solutions company. By Martha Heller Aug 4, 2021 7 mins Change Management Digital Transformation IT Leadership feature Making the most of university tech talent From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development. 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