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Web Analytics Tools on Offer

Web Metrics: A Good ROI Is Hard to Find

E-Commerce Tools: Web Metrics That Matter

Strategic Planning: Implementation Is Not for the Meek

Turnaround Strategies: Waste Management Cleans Up Its Act

Turnaround Strategies: Barnesandnoble.com Plays Catch-Up

Turnaround Strategies: A&P’s IT Overhaul Going Slow

Turnaround Strategies: Harvard Pilgrim Health Care Finds a Remedy

Turnaround Strategies: Four Companies. Four Crises. Four IT Turnaround Strategies.

SAP’s Big Freeze

Upgrades Cost More for Smaller Companies

The Seven Lively Steps to an Enterprise Software Upgrade

Upgrades Can Be Worth It–If You Focus on the Business Benefits

Vendors: It’s Not That Bad

Enterprise Software Upgrades: Less Pain, More Gain

Find the Real Value in Your Existing IT Investments

Reader Q&A on Listening to Customers

Don’t Think That IT Knows Best

You can never be smarter than your customer.

Turn Techs into Execs

Eight Strategies for Coaching Divisional CIOs

Telecommunications: Wireless War Zone?

Company to Watch: Acirro, Solving Storage Headaches

Under Development: Data Communications Beyond Broadband

Cool Product: Securikey, Token of Ownership

Instant Messaging Goes Corporate

Web Technologies: Shopping Unplugged

Fraud Detection: To Catch a Thief

How the BSC Works

IT and the BSC

First Line of Defense: Your Staff

This Date in IT History Nov

Future Technologies: Dental Implant Phones

The Art of Dealing with IBM Global Services

CIOs who are customers of IBM Global Services and PWC Consulting would do well to approach the combined IT services superpower with caution during the next year.

CXO Perspectives: A CRM Success Story

Making IT Work: If You Can’t Scale a Pilot, Don’t Start

How to Solve the Headcount Problem

Rapid Deployment: IT at Cirque du Soleil

Examples of E-Billing Approaches

Digital Invoicing for Online Transactions

Case Study Analysis: Portals

Case Study: Portals for Collaboration at the University of Maryland

Privacy Legislation CIOS Must Know About

How to Meet Tomorrow’s Privacy Rules Today

4 Tips to Make Quick Win Software Work

How Quick Win Software Can Reap Huge Rewards

Connecting More Than Flights

Simplify: American Airlines Legacy Systems Won’t Be Around Much Longer

CIO Monte Ford’s Challenge: Return American Airlines to Profitability

A Bargain Hunter’s Guide to IT

Fiber Optics: The Fiber-Glut Myth