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IT Leadership IT Strategy Outsourcing

The hidden costs of outsourcing

Calculating the total cost of IT services has always been a challenge, but the changing nature of IT coupled with unexpected expenses revealed during the COVID-19 crisis could leave your organization exposed to even more surprises charges.

By Stephanie Overby

Sep 30, 2020

SFO airport banks on IT for frictionless travel

The IT staff at San Francisco International Airport is exploring an array of technology solutions to help make air travel safer and restore confidence among passengers, says CIO Ian Law.

Digital Transformation IT Leadership

Sep 30, 2020

Oracle fine-tunes Fusion Cloud for new world of work

The Fusion Cloud ERP suite gains new supply-chain and workplace management features to meet post-pandemic needs.

ERP Systems Oracle Technology Industry

Sep 29, 2020

Mobile’s new frontier: The front line of business

Workers who donu2019t work at a desk are finally starting to see mobile technology become standard tools to improve their work u2014 and business results u2014 as CIOs focus more outside the office.

By Galen Gruman

Sep 29, 2020

Android IT Strategy Small and Medium Business

6 challenges of agile at scale for ERP

Overcoming these challenges are key to using agile for an ERP implementation. It's well worth the effort.

By John Belden

Sep 29, 2020

Agile Development ERP Systems Project Management

4 tips for keeping SAP transformation projects on track during the COVID-19 crisis

You canu2019t put mission-critical modernization projects on hold. Hereu2019s how to work through the disruption.

By Steele Arbeeny

Sep 28, 2020

Digital Transformation ERP Systems IT Leadership

7 barriers to innovation worth breaking

Conventional cultures produce conventional results. To truly innovate, you have to rethink how you incentivize risk, respond to requests, and make resources available for experimentation.

By Mary K. Pratt

Sep 28, 2020

Digital Transformation IT Leadership Innovation

5 lessons when creating a ‘customer zero’ program

Technology organizations must invest in a u201ccustomer zerou201d program to drive internal innovation, improve quality, and demonstrate they believe in their own products and services.

By Chris Davis

Sep 24, 2020

Innovation Software Development Technology Industry

Maximizing stakeholder value

There are three stakeholder types for any organization, each exchanging value in distinct ways. The future of any organization depends on its ability to maximize that exchange.

By Adib C. Ghubril

Sep 24, 2020 3 mins

CIOs grapple with how to jumpstart innovation amid pandemic

IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.

CIO Digital Transformation Innovation

Sep 24, 2020

H&R Block sheds taxing legacy systems for the cloud

The tax preparation services company eschews client-server and other legacy systems for Microsoft Azure, a shift that required buy-in from engineers and executives, says CIO Alan Lowden.

Cloud Computing Digital Transformation IT Leadership

Sep 23, 2020

Microsoft Ignite showcases first Project Cortex AI tool for SharePoint

Civil engineering firm Mott McDonald has been testing SharePoint Syntex, the first product to come out of Microsoftu2019s Project Cortex proving ground for AI-based content management tools.

Microsoft Microsoft SharePoint Small and Medium Business

Sep 22, 2020

AI gives IT an edge in improving customer experience

The pandemic has only accelerated ITu2019s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.

By Bob Violino

Sep 22, 2020 11 mins

Analytics Digital Transformation Machine Learning

Cloud software helps ASU lean into hybrid learning

Arizona State University has leaned heavily into cloud collaboration software to help students return to school in a hybrid learning model, says CIO Lev Gonick.

Collaboration Software Education Industry Small and Medium Business

Sep 22, 2020

AI-first or nothing

5 steps to AI transformation and survival

By Michael Bertha

Sep 21, 2020 9 mins

Artificial Intelligence Emerging Technology IT Leadership

7 ways to gain control over cloud spend

Does it seem like a sizable portion of your organization's cloud budget is disappearing into thin air? Here's how to bring some of that money back home.

By John Edwards

Sep 21, 2020

Budgeting Cloud Computing

DreamWorks keeps production on track with AIOps

A combination of business continuity planning, predictive analytics, and a multi-tenant cloud architecture has allowed the animation studio to keep producing movies without missing a beat.

By Thor Olavsrud

Sep 21, 2020 6 mins

Artificial Intelligence Data Management Digital Transformation

Bye-bye MCSA: What Microsoft’s massive certification shakeup means to your IT career

Microsoft is shifting to role-based credentials centered on the cloud, and is retiring its MCSA, MCSE, MCSD, and on-premises, technology-based certifications. Hereu2019s what you need to know.

By Mary Branscombe

Sep 18, 2020

Certifications IT Skills Microsoft

Equifax goes all in on the public cloud

The consumer reporting agency's migration to public cloud continues unabated, says CTO Bryson Koehler, who has spent the past two years overhauling IT after a massive data breach rattled the company.

Cloud Computing Digital Transformation IT Leadership

Sep 17, 2020

ServiceNow makes platform ambitions clear with new workflow tools

ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.

ERP Systems ITSM Technology Industry

Sep 16, 2020 6 mins

Leadership lessons from Accenture’s CIO

Penelope Prett on how storytelling, team empowerment, and personal brand allow IT to deliver maximum value at one of the world's largest professional services firm.

By Martha Heller

Sep 16, 2020

Cloud Computing IT Leadership

10 lies CIOs tell themselves about their agile practices

Seeking to accelerate software delivery, IT organizations are embracing agile but all-too-common self-deceptions and persistent problems have most falling short.

By Mary K. Pratt

Sep 16, 2020 10 mins

Agile Development Software Development

The future of retail isn’t what it used to be

Innovation mindsets must reimagine customer experiences and retail operations for a new world order

By Brian Solis

Sep 15, 2020

Digital Transformation IT Leadership Retail Industry

5 costly mistakes in infrastructure outsourcing

Consider yourself warned. These mistakes can derail your efforts, erode your business case, and start you off on the wrong foot with your chosen provider. Here's how to avoid them.

By Greg Hall

Sep 15, 2020 7 mins

IT Leadership Outsourcing

Exclusive survey: How IT is recovering from the COVID-19 crisis

IT leaders' initial responses to COVID-19 helped keep many businesses open — now the emphasis is on thriving, not just surviving.

Edge Computing Internet of Things Manufacturing Industry

Sep 15, 2020

CIO IT Leadership

Edge computing’s epic turf war

The line separating IT and operational technology is getting blurrier. Will edge computing make or break the IT/OT relationship? IT leaders weigh in.

By Stacy Collett

Sep 14, 2020

What CEOs want in a CIO: A strategic business partner

Research shows that CEOs are looking to CIOs to drive transformation and business strategy. Are you ready to step up?

By Dan Roberts

Sep 14, 2020

Diversity and Inclusion IT Leadership Staff Management

5 tips for implementing an effective D&I strategy

To be successful, a diversity and inclusion initiative requires an organization-wide cultural shift. Transformation experts and IT leaders share tips for fostering real change in your organization.

By Sarah K. White

Sep 11, 2020 9 mins

Returning to the workplace: IT’s role

IT and security teams must prepare for three different workforce scenarios to keep productivity levels high

By Rick Grinnell

Sep 10, 2020 8 mins

IT Leadership Security

Towards smarter security

Is your network context-aware? Machine learning can help.

By Adib C. Ghubril

Sep 10, 2020

Machine Learning Security

7 new rules for leading IT teams in the COVID era

Getting IT teams to work imaginatively and productively has always been challenging. New social distancing restrictions elevate a demanding task to a new and even more daunting level.

By John Edwards

Sep 9, 2020

IT Leadership Project Management

How to build a resilient IT culture

The pandemic has underscored the importance of thriving through hardship and uncertainty. IT leaders discuss how theyu2019re adjusting their leadership practices to help foster this key IT trait for the long haul.

By Esther Shein

Sep 8, 2020

Digital Transformation IT Leadership

Building enterprise agility

Why and how to foster this key capability in your organization

By Nicholas D. Evans

Sep 7, 2020

Blue Cross NC brings IT back in house to improve agility

The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure.

Digital Transformation Healthcare Industry IT Leadership

Sep 7, 2020 6 mins

Creating an IT culture of inclusiveness and belonging

For too long, and out of necessity, Black IT professionals have been silent about their experience. Creating a safe space to engage, listen and learn from others is a necessary first step towards creating a workplace culture that fully supports and v

By Damon Carter

Sep 4, 2020 9 mins

Diversity and Inclusion IT Leadership

How architecture helps agile projects hit business targets

Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes.

By Daniel Lambert

Sep 3, 2020

Agile Development Digital Transformation Enterprise Architecture

Analytics: Your supply chain’s competitive edge

Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity.

By Bob Violino

Sep 3, 2020 11 mins

Supply Chain Management Software

Spinning up digital innovation at Warner Music Group

Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company.

By Martha Heller

Sep 2, 2020

Digital Transformation IT Leadership Innovation

Transforming analytics into business impact

Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their companyu2019s analytics practices into business assets.

By Thor Olavsrud

Sep 1, 2020

Analytics Business IT Alignment Digital Transformation

USPTO digital transformation rests on culture change

U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation.

By Thor Olavsrud

Sep 1, 2020

Digital Transformation Government IT IT Leadership

3 ways IT product management can accelerate recovery post-COVID-19

IT product management helps IT organizations deploy new technologies faster, respond to the business's urgent demands, and enable end-to-end product lifecycle management. It can also play a key role in helping the IT organization recover quickly

By Suya Xiong

Aug 31, 2020

IT Leadership Project Management

11 ways to boost morale in a COVID world

IT leaders are shaking up IT strategies and altering their approaching to leading their teams, introducing new methods for motivating and rewarding remotely.

By Paul Heltzel

Aug 31, 2020

IT Leadership Remote Work Staff Management

Top 10 help desk tools for better customer service

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.

By Sarah K. White

Aug 28, 2020 11 mins

Enterprise Applications ITSM

Inside Adobe’s employee-focused COVID-19 response roadmap

A comprehensive business continuity blueprint and advance planning paved the way for Adobe's rapid work-from-home transition, but the focus on employee experience was the key to success.

By Cynthia Stoddard

Aug 28, 2020

IT Leadership Remote Work Security

4 software development KPIs that matter today

In todayu2019s Agile-driven world, traditional KPIs are not the best measures of software development productivity. Here are redefined metrics for assessing team performance, output, and morale.

By Anna Frazzetto

Aug 27, 2020

IT Leadership Software Development

5 conversations CIOs must have to advance digital business

CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having.

By Chris Howard

Aug 26, 2020

CIO Digital Transformation IT Leadership

Design thinking: The secret to digital success

Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it.