opinion The path forward requires empathy and transparency in leadership A global pandemic and a heightened state of civic and social unrest has exposed systematic inequalities. Who will take on the challenge of empathetic and transparent leadership? By Dave Smith Jun 18, 2020 IT Leadership IT Skills opinion Defining a data privacy strategy in the digital era Personalized customer experiences, automated business operations, and data science-driven insights all depend on the quality and volume of your data. Thatu2019s why your data privacy strategy must be more than a policy on ethics. By Chris Davis Jun 18, 2020 Big Data IT Governance Privacy feature Interviewing for a board seat: 3 key differences vs. CIO jobs Cultural fit, collaborative spirit and commitment matter just as much to board directors as your tech expertise. By Maryfran Johnson Jun 18, 2020 6 mins Careers feature 11 ways to accelerate your software project Strategic decisions can help accelerate software projects to capitalize on business opportunities u2014 but IT leaders must be mindful of the traps and tradeoffs. By Peter Wayner Jun 18, 2020 Software Development feature The new CIO charter CIOs' expanding management and revenue-generation responsibilities are cementing their roles as business leaders. Traditional technologists need not apply. By Beth Stackpole Jun 17, 2020 17 mins CIO Careers IT Leadership feature Making employee experience a CIO priority Employee dissatisfaction can have a long-term negative impact on your business. Here's how to turn things around. By Mitch Betts and Martha Rounds Jun 17, 2020 4 mins CIO IT Leadership interview How platform thinking drives innovation at Visteon Raman Mehta, CIO, discusses the shift from traditional manufacturing to software engineering at one of the worldu2019s largest cockpit electronics companies. By Martha Heller Jun 17, 2020 Digital Transformation Innovation Manufacturing Industry opinion COVID-19 accelerates enterprise use of automation in digital transformation As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation By Brian Solis Jun 16, 2020 Digital Transformation Enterprise Applications Robotic Process Automation feature Scenario planning for the next new normal: 7 key questions Scenario planning is a highly effective approach to objectively preparing for the next and ever-evolving normal. Here's how to get started. By Martha Rounds, Serge Findling Jun 16, 2020 IT Leadership feature Where enterprise IT can really apply AI Artificial intelligence is no magical solution but the technology has real-world uses in a variety of enterprise systems, especially around analytics and anomaly detection use cases. By Galen Gruman Jun 16, 2020 10 mins Data Science Machine Learning Robotic Process Automation feature 6 ways to make IT operations more efficient As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here's how to streamline IT operations and trim budget while still fueling business growth. By Mary K. Pratt Jun 15, 2020 11 mins Digital Transformation IT Strategy Innovation feature What is process mining? Refining business processes with data analytics Process mining helps organizations gather insightful data to evaluate the reliability, efficiency and productivity of business processes throughout the company. By Sarah K. White Jun 15, 2020 5 mins BPM Systems IT Strategy Robotic Process Automation feature Companies embrace emerging tech in return-to-office prep Machine learning, mobile software and videoconferencing are among the technologies enterprises are adopting to lay the groundwork for welcoming employees back safely to corporate offices. By Clint Boulton Jun 11, 2020 7 mins IT Strategy Office Suites Remote Access feature Upskilling transforms Jabil employees into data scientists The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program. By Thor Olavsrud Jun 11, 2020 7 mins CIO 100 Data Science IT Skills opinion COVID times call for COVID measures With AI models rendered useless by the pandemic, CIOs and data jocks are scurrying to make sense of a changed world. By Mike Feibus Jun 10, 2020 IT Leadership feature COVID-19 crisis accelerates rise of virtual call centers Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest. By Clint Boulton Jun 9, 2020 Digital Transformation IT Leadership feature AWS certifications: Validate your skills with Amazon’s cloud Looking to certify your cloud skills or wondering if AWS certifications are worth it? Hereu2019s a breakdown to help you find the right AWS certification for you. By Sarah K. White Jun 9, 2020 Careers Certifications IT Skills feature Reskilling IT for the cloud To succeed in transitioning to the cloud, CIOs are re-inventing their IT teams to be agile and cross-functional, equipped with new skills, new roles, and a highly adaptive mindset. By Mary K. Pratt Jun 8, 2020 12 mins Cloud Computing IT Skills feature At T-Mobile, AI plays supporting role for customer service reps AI software assists T-Mobile call center representatives accommodating customers, an approach CIO Cody Sanford says is designed to reduce exposing customers to automated service. By Clint Boulton Jun 8, 2020 6 mins Artificial Intelligence Digital Transformation Telecommunications Industry feature 6 tips for remote hiring success The hiring process has gone remote, which means recruiters and candidates must adjust to the new normal of virtual interviews. Here's how to vet and woo candidates from a distance. By Sarah K. White Jun 5, 2020 7 mins IT Leadership IT Management Staff Management feature 12 free online course sites for growing your tech skills The cost of learning just got cheaper. Here are twelve free online resources for learning today's leading technology skills. By Sarah K. White Jun 5, 2020 8 mins Careers IT Skills opinion 3 steps to creating an inclusive remote workplace Bringing your whole self to work now includes showing up with your socioeconomic class as the backdrop and brings new challenges around equity and access. By Megan Bigelow Jun 4, 2020 5 mins Collaboration Software Diversity and Inclusion Small and Medium Business feature 9 lies IT managers tell themselves Youu2019ve got it all covered: security, budget, stakeholdersu2019 needs. Or do you? These common self-deceptions can come back to haunt your IT initiatives u2014 and your career. By Christina Wood Jun 4, 2020 IT Leadership news With Process Fabric, Pega seeks to weave together enterprise apps Pegasystems is aiming its 'platform for platforms' at enterprises struggling to automate business processes that sprawl across multiple systems. By Peter Sayer Jun 3, 2020 5 mins Enterprise Applications Robotic Process Automation Technology Industry feature Predictive analytics gives Owens Corning an edge in turbine blade development With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours. By Thor Olavsrud Jun 3, 2020 7 mins CIO 100 Data Science Predictive Analytics feature 7 innovative ways to find scarce IT talent Few are available, yet many are needed. A shortage of qualified specialists is forcing IT leaders to try alternative ways of finding skilled experts in a variety of fields. By John Edwards Jun 2, 2020 9 mins IT Leadership Staff Management feature Syngenta CIO tackles transformation in industry switch In his first foray into the sector, Greg Meyers, who also runs Syngentau2019s digital business, is helping the provider of pesticides and seeds transform into a top precision agriculture player. By Clint Boulton Jun 1, 2020 CIO IT Leadership opinion Culture counts: Why building strong teams requires a little TLC The 'magic' behind successful teams involves encouraging diversity of thought and defining clear rules of engagement By Sue Weston May 29, 2020 IT Leadership opinion 10 steps to becoming a horrible IT boss Good-bye, IT peers; hello, power to abuse at your whim By Bob Lewis May 29, 2020 IT Leadership feature Seeking opportunity in crisis, boards uphold digital growth agendas Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation. By Maryfran Johnson May 28, 2020 Digital Transformation IT Leadership Innovation feature How IoT is fueling digital transformations Sanmina, Michelin, and Hudl share how the internet of things has reshaped their businesses, providing real-time insights into business processes and new connected services customers can count on. By Bob Violino May 28, 2020 11 mins Digital Transformation Internet of Things feature 11 ways to cut hidden fat from your IT budget As the economy takes a turn and IT budget forecasts slip downward, it's time to tighten up your technical stack — before the CFO comes calling. By Peter Wayner May 27, 2020 11 mins Budgeting Enterprise Architecture IT Strategy news Sharp IT budget cuts expected in wake of COVID-19 Gartner and IDC see global IT spending dropping precipitously this year, with cloud services an exception as enterprises accelerate transformational strategies. By Peter Sayer May 27, 2020 Budgeting Technology Industry feature Banner Health IT rallies to overcome COVID-19 challenges Deanna Wise, CIO of Banner Health, sees a stronger and more agile team emerging from the coronavirus crisis. By Martha Heller May 27, 2020 IT Leadership opinion The two tools you must harness right now to rise to today’s challenges The pandemic-driven shift to virtual business merely accelerated existing, disruptive trends. Adapting to what's next comes down to two seemingly disparate components. By Charles Araujo May 26, 2020 9 mins Analytics IT Leadership feature 4 tips for getting the business to stop hating IT Long seen as back-office problem solvers and the department of u2018no,u2019 IT still has an image problem with business executives and users alike. Hereu2019s how to fix it. By Minda Zetlin May 26, 2020 Business IT Alignment IT Leadership feature Digital transformation helps AAFP find new relevance with its members The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them. By Thor Olavsrud May 26, 2020 CIO 100 Digital Transformation Healthcare Industry feature 9 tools that make data science easier New tools bundle data cleanup, drag-and-drop programming, and the cloud to help anyone comfortable with a spreadsheet to leverage the power of data science. By Peter Wayner May 25, 2020 Big Data Data Mining Data Science feature Machine learning helps Invisalign patients find their perfect smile Align Technologyu2019s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device. By Clint Boulton May 25, 2020 CIO 100 Digital Transformation Mobile Development opinion Navigating the new reality of working together, remotely How our understanding of work and employee experience is changing By Dave Smith May 22, 2020 IT Leadership IT Skills feature How an IT department created a whole new tech company Liberty Mutual IT developed an intelligent workplace platform to boost productivity and improve employee experience u2014 and then it launched a startup By Mary K. Pratt May 22, 2020 IT Leadership Innovation Startups feature Remote work tests CIOs’ soft skills amid coronavirus crisis From virtual office hours to Yam Jams and WFH Slack sessions, CIOs are doing everything they can to keep their teams connected during a pandemic that has driven them, physically, apart. By Clint Boulton May 21, 2020 7 mins IT Leadership feature TIAA reduces client service complexity with digital twin Onboarding new institutional clients to the non-profit financial services provider's Outsourced Services was a highly complex and manual task, but a digital twin powered by a graph database has helped automate and streamline the process. By Thor Olavsrud May 21, 2020 Analytics Digital Transformation IT Leadership news IBM adds AI-fueled forecasting to Planning Analytics platform The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support. By Thor Olavsrud May 20, 2020 Budgeting IBM Technology Industry interview Creating a data-driven business at McKinsey & Co. Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm. By Martha Heller May 20, 2020 Change Management Data Management IT Leadership feature Does digital transformation ever end? The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change u2014 not as an event but as an ongoing reality. By Mary K. Pratt May 20, 2020 Digital Transformation IT Leadership feature Kaiser Permanente streamlines operations with analytics The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics. By Thor Olavsrud May 20, 2020 Analytics CIO 100 Digital Transformation feature 5 tips for running a successful virtual meeting Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat. By Sarah K. White May 19, 2020 Collaboration Software Project Management Small and Medium Business feature 7 sure-fire ways to sour the business on analytics True data value depends on business insights. Hereu2019s how to ensure your analytics initiatives make sense to those who will benefit the most. By John Edwards May 19, 2020 Analytics Business IT Alignment opinion Ready for (almost) anything The global pandemic put new, unforeseen layers of stress on CIOs. Some are emerging better equipped for future challenges. 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