opinion Should social media delete “provably false” stories? Itu2019s a dangerous standard that misses the real challenges facing digital platforms. By Mark MacCarthy Sep 9, 2019 Government Legal Technology Industry feature 10 change management mistakes to avoid Poor change management can be a transformation killer. Here's how change initiatives can and do fail, and what can be done to course-correct. By Mary K. Pratt Sep 9, 2019 12 mins Change Management Digital Transformation IT Leadership feature IRS combats fraud with advanced data analytics The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it. By Thor Olavsrud Sep 9, 2019 CIO 100 Digital Transformation Government opinion 3 ways WiFi 6 can revolutionize your network Lofty proclamations for what the emerging wireless standard will do for IoT donu2019t matter much to CIOs caring for the carpeted enterprise. But they will care about three new ways they can leverage WiFi 6 to retool for a much more reliable and cost By Mike Feibus Sep 6, 2019 Mobile Small and Medium Business Wi-Fi feature Digital leaders level up CIO 100 award-winning companies are scaling their transformation efforts, tapping cutting-edge technologies to pursue digital business across the enterprise. By Beth Stackpole Sep 5, 2019 Digital Transformation Financial Services Industry Healthcare Industry opinion The simple way low tech industries can digitally transform The older and more undisturbed a process is, the greater the potential. Simple tools can create immediate and substantial value. By Vini Letteri Sep 5, 2019 Digital Transformation Small and Medium Business Technology Industry opinion How to Increase customer-focused collaboration The theory behind creating a collaborative, customer-focused team is simple. Unfortunately, simple isnu2019t always easy. If theory worked without a glitch, you wouldnu2019t be feeling the pain of missed project deadlines and key stakeholders complai By Randy Pennington Sep 5, 2019 Collaboration Software IT Leadership Small and Medium Business feature Top 10 BI data visualization tools Visual analytics is the core of business intelligence. Here are the tools you need to see through the data. By Martin Heller Sep 5, 2019 Business Intelligence Data Mining Data Visualization feature Introducing GAIL: Great Wolf Lodge’s AI for pinpointing guest sentiment The hospitality and entertainment chain is implementing AI to scan guest comments, a stepping stone to improving customer service amid a major IT modernization. By Clint Boulton Sep 5, 2019 7 mins Artificial Intelligence Digital Transformation Machine Learning opinion 5-stage self-help program for confronting talent debt within your organization IT leaders bemoan the technical debt afflicting their core systems but rarely confront the talent debt afflicting their workforce. This self-help program enables leaders to accelerate the transition from denial to action in dealing with their talent By Mark Settle Sep 4, 2019 IT Leadership IT Skills feature 6 tools that make machine learning easier Vendors are taking the mystique out of machine learning by offering layers for automating data prep and algorithm choices, opening up AI to motivated, data-smart business users. By Peter Wayner Sep 4, 2019 10 mins Artificial Intelligence Data Science Machine Learning opinion Want to create a customer-centric culture? Meet your customers where they are Digital evolution is challenging for a company as large as Qurate Retail Group. But CIO Karen Etzkorn is helping it succeed by creating a customer-centric culture: going where their customers are and elevating the digital experiences. By Martha Heller Sep 4, 2019 CIO Digital Transformation Staff Management opinion Can parenting affect your child’s success in the workforce? Parenting is difficult enough without taking the blame for your childu2019s poor choices. How can your decisions affect your childu2019s success? By Sue Weston Sep 3, 2019 Careers IT Leadership Women in IT opinion The secrets of high-performing teams While a motivated team is important to succeed in todayu2019s competitive business world, a team that embraces entrepreneurial thinking can be a real game-changer. But can that mindset be taught? By RD Jani Sep 3, 2019 IT Leadership feature The rise of the chief digital officer As digital transformations become increasingly customer-centric, organizations are looking for leaders to drive change with the customer in mind. Enter the CDO. By Esther Shein Sep 3, 2019 CIO Digital Transformation IT Leadership feature SBPASC transforms claims processing nationwide Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks. By Sarah K. White Sep 3, 2019 CIO 100 Digital Transformation Healthcare Industry opinion Beyond data recovery: A CIO’s perspective on digital preservation Ensuring your valuable digital information remains accessible and usable is no small feat. It involves planning, resource allocation and application of preservation methods and technologies…and it goes well beyond backup/restore and business contin By Joseph Kraus Aug 30, 2019 CIO Markets Technology Industry feature Ricoh reimagines field service with ‘merged reality’ The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines. By Thor Olavsrud Aug 29, 2019 CIO 100 Digital Transformation Emerging Technology opinion Delivering results through the magic of experimentation Achieving the desired results for your innovation practice starts with identifying business-driven opportunities; exploring disruptive technology in ways that are fast, cheap, and delight your audience; and focusing momentum on the scope of work, the By Jose Hernandez Aug 28, 2019 Digital Transformation IT Strategy Innovation opinion Effective data modeling Understanding data is a prerequisite to gaining control of any enterprise. But understanding is only useful if that knowledge can be shared and transmitted. Effective data modeling should be a primary focus of any enterprise architect. By John McDowall Aug 28, 2019 Data Mining Data Visualization Technology Industry opinion Tesla, the data company Tesla is harnessing artificial intelligence and machine learning to build one of the most innovative neural networks in the world. By George Paolini Aug 28, 2019 Big Data Machine Learning Markets opinion Waste Management dumps legacy processes, drives digital change Digital technology is changing how Waste Management does business. By applying three levers of digital transformation, the $15 billion logistics company is infusing technology into the business model to drive growth. By Martha Heller Aug 28, 2019 CIO Digital Transformation Staff Management feature 7 secrets of high-performing IT teams Getting staff to move beyond simply meeting basic goals is an art only select IT leaders possess. Here are seven performance-boosting techniques top IT pros rely on. By John Edwards Aug 28, 2019 IT Leadership Project Management Staff Management feature What is process improvement? A business methodology for efficiency and productivity A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science. By Sarah K. White Aug 27, 2019 BPM Systems IT Governance Frameworks IT Strategy opinion AWS cloud storage: The flexibility of Elastic Block Storage EBS is an example of how the flexibility and simplicity of utilizing cloud storage has improved in recent years. By Brian E. Thomas Aug 26, 2019 Amazon Web Services Cloud Storage Technology Industry opinion The trait great leaders do NOT have A leader with an open mind is ready to learn, lets the team think creatively and is ready to protect the team. But there's one trait true leaders don't have… By RD Jani Aug 26, 2019 IT Leadership feature Advanced analytics gives health benefit company competitive edge BlueCross BlueShield of Tennessee drills into data to help its partners better tackle budget pressures and member care by getting insights faster. By Thor Olavsrud Aug 26, 2019 Analytics CIO 100 Healthcare Industry opinion Corporate purchasing – an unexpected way to fight climate change Corporations are ultimately going to have to adopt green practices to their entire business or face challenges either from competitors, consumer demand or both. By David Mytton Aug 23, 2019 Green IT IT Strategy Technology Industry opinion The end of project management? IT project management as a discipline has been around for many years. However, is it relevant in the age of digital products? Or can it become a valuable adjunct to IT digital product management? By Myles F. Suer Aug 23, 2019 9 mins CIO Project Management Technology Industry opinion Transparency is the way forward to assess political bias on social media Itu2019s the best response to charges of bias from China and across the political spectrum. By Mark MacCarthy Aug 23, 2019 Government Technology Industry opinion Transforming an insurance and financial services giant to meet customers’ digital expectations Terrance Williams, President of Emerging Businesses and CMO, and Jim Fowler, Executive Vice President and CIO, on driving cultural change at Nationwide, one of the largest insurance and financial services organizations in the US. By Martha Heller Aug 22, 2019 CIO Digital Transformation Staff Management opinion Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say As digital transformation continues apace, CEOs see cybersecurity as the number one threat to the global economy in the next decade. By Marc Wilczek Aug 21, 2019 Digital Transformation IT Strategy Security feature The ‘ride-along’: The transformational CIO’s secret weapon Learning how employees operate is a critical task for CIOs, for whom the 'ride-along' has become essential in serving customers and generating revenue. By Clint Boulton Aug 21, 2019 7 mins CIO Digital Transformation IT Leadership feature Autodesk brings automation to its IT help desk To handle demand for support from a growing workforce without adding helpdesk staff, CIO Prakash Kota has brought in a bot take over some of the busy-work. By Peter Sayer Aug 21, 2019 BPM Systems Digital Transformation ITSM opinion What artificial intelligence means to business analysts Artificial intelligence is no longer a buzz word but a reality for the environments business analysts and many other analysts find themselves working with today. Thereu2019s a real need for analytical skills to learn these new capabilities and identi By Jamie Champagne Aug 20, 2019 Artificial Intelligence IT Jobs IT Skills opinion The new innovation model: monetizing healthcare data Healthcare enterprises are launching programs to monetize patient medical data by offering access to researchers and innovators. How these initiatives can benefit all stakeholders (or leave out some). By Paddy Padmanabhan Aug 20, 2019 Data Privacy Electronic Health Records Healthcare Industry opinion 5 ways to fast-track your next AI implementation Some quick wins around this important enabling technology can further the business case for more investment in broader digital transformation and innovation initiatives. By Nicholas D. Evans Aug 20, 2019 8 mins Artificial Intelligence Digital Transformation Innovation opinion Stability vs. speed – pick two When delivering software to our customers, in any capacity, weu2019re often faced with a false choice between focusing on stability or speed. With a high performing Operations organization, we can have both. By Dave Mangot Aug 20, 2019 Devops IT Leadership opinion Data privacy is the new strategic differentiator Pioneering corporations have an estimated nine to 18 months to u201ccompete on data privacyu201d before it becomes table stakes.et By Richie Etwaru Aug 20, 2019 Data Privacy IT Strategy Technology Industry analysis Cisco v. Zoom: Who makes the better collaboration room system? After trying both Zoom Room and Cisco Webex Room Kit, Truebeck Construction found Cisco's single-vendor collaboration room system cost significantly less and was easier to manage. By Zeus Kerravala Aug 20, 2019 Collaboration Software Digital Transformation Small and Medium Business feature How to make open-plan offices more productive Open offices aim to spur collaboration and innovation but often have exactly the opposite effect. Hereu2019s how to harness their lost promise of productivity. By Sharon Florentine Aug 20, 2019 Collaboration Software Small and Medium Business Staff Management feature 10 IT modernization mistakes to avoid Modernizing IT takes more than just replacing old tech with newer models. It requires a nuanced strategy that considers business needs and objectives alongside technical capabilities. By Mary K. Pratt Aug 19, 2019 Digital Transformation IT Leadership IT Strategy feature Kaiser Permanente reduces patient mortality with predictive analytics The managed care consortium's Advance Alert Monitor early warning system uses predictive analytics to identify patients at risk of deterioration within the next 12 hours. By Thor Olavsrud Aug 19, 2019 CIO 100 Digital Transformation Healthcare Industry feature 6 tips for ITIL implementation success ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. By Sarah K. White Aug 16, 2019 ITIL ITSM System Management feature Summer 2019: Digital leaders level up While some companies flirt with digital transformation, experimenting with one-off projects, others make it a key pillar of their enterprise business strategies. Read on to see how some 2019 CIO 100 award-winning organizations are successfully scalin By CIO staff Aug 15, 2019 CIO CIO 100 Digital Transformation opinion Why corporate innovation investment models are becoming more popular Today CIOs have a better opportunity than ever to be innovative leaders rather than simply manage the tech stack and development teams. By dividing capital between internal R&D and implementing corporate innovation programs to invest in nimble st By Ben Bloch Aug 14, 2019 Technology Industry Venture Capital opinion The 3 benefits tech professionals value most A competitive salary and expansive health insurance coverage are no longer enough to attract and retain the top tech professionals. How can your organization stand out? We recommend offering the supplemental sort of benefits that tech professionals v By Monika Dowal Aug 14, 2019 Careers Staff Management feature 15 leadership certificate programs to boost your career Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career. By Sarah K. White Aug 14, 2019 10 mins Careers Certifications IT Skills feature BofA taps ‘personas’ to ease employees into their roles Bank of America launched Persona, a data-driven approach to provisioning the appropriate hardware and software to its workforce of 205,000. By Clint Boulton Aug 14, 2019 Digital Transformation Financial Services Industry IT Leadership opinion IT’s role in managing the customer journey Customer experience (CX) today is paramount to more and more businesses. While technology has a role to play in CX, the starting point is understanding the friction created at each touch point within the customer journey. By Myles F. Suer Aug 13, 2019 CIO Technology Industry 1…899091929394959697…748 Show me moreLatestArticlesPodcastsVideos opinion Why EGI will deliver the AI revolution that matters By Raman MehtaSep 12, 202510 mins Data ArchitectureDigital TransformationIT Strategy opinion From pilot to profitability: How to approach enterprise AI adoption By Nick ColistoSep 12, 202510 mins Artificial IntelligenceIT LeadershipIT Strategy feature Could gen AI radically change the power of the SLA? By Evan SchumanSep 12, 20259 mins Generative AIOutsourcing podcast Why AI upskilling fails, and how tech leaders are fixing it | What IT Leaders Want, Ep. 11 Sep 12, 202528 mins CareersGenerative AI podcast CIO ASEAN Leadership Live with McKinsey: Transformative role of AI and GenAI in the insurance sector in Southeast Asia. By Estelle QuekSep 10, 202531 mins Artificial IntelligenceDigital TransformationInsurance Industry podcast First Person Meets… Greg Finnigan: Being your authentic self Sep 8, 202530 mins CareersCloud ManagementSecurity Hardware video Why AI upskilling fails, and how tech leaders are fixing it | What IT Leaders Want, Ep. 11 Sep 12, 202528 mins CareersGenerative AI video IBM, AWS unite to scale trustworthy AI with seamless governance integration Sep 11, 202513 mins Amazon Web ServicesComplianceIBM video CIO Leadership Live ASEAN with McKinsey: Transformative role of AI and GenAI in the insurance sector in Southeast Asia By Estelle QuekSep 10, 202531 mins Digital TransformationGenerative AIInsurance Industry
