News

To make tech more inclusive, you must first understand why it isn’t

The industry needs to take a look inward before looking outward.

At State Street, design thinking drives digital strategy

Kaiser Permanente’s digital transformation is creating a healthier America

Kaiser Permanente uses technology to improve personal health, community health, and medical excellence. EVP and CIO Dick Daniels explains how they do it.

How close are we to platform domination in healthcare’s digital business models?

Several technology firms are making attempts to dominate the digital health market. However, healthcare is very different from platform dominated markets in other sectors.

3 ways to take charge of disruption

Technology leaders have an opportunity to be more influential and demonstrate the value and capabilities of their existing organizations. To do this, they'll need to get disruptive.

What does digital transformation really mean?

We canu2019t seem to go a day without seeing or hearing the term digital transformation. But what does the term really mean? What happened to start this paradigm shift in the way people and companies interact with technology? And, more importantly, w

3 ways devops mitigates the operational IT skill gaps

Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.

What is architecture?

Traditional architecture frameworks are complicated, requiring multiple layers of interlinked artifacts. Getting down to the core purposes of architecture makes it both simpler and more effective.

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

Product funding and the burden of agility

Agile organizations are still accountable for their ROI, and just because they adopted lean principles doesnu2019t mean they are lean.

3 fundamentals for supercharging your data strategy

Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say.

Free Course: Learn to easily estimate projects and products

In partnership with tech training provider Pluralsight, CIO.com is offering free, limited-time access to the course u201cEasily Estimate Projects and Products.u201d

9 dark secrets of low-code software development

Low-code tools offer the promise of building apps in a snap, but when you look more closely at the platforms, outcomes, and processes, the reality of low code isnu2019t quite so simple.

AI helps Land O’ Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

IT ROI: 10 tips for selling (and proving) the value of IT

The digital era has placed greater scrutiny on delivering business value u2014 and changed the equation for establishing and evaluating an IT projectu2019s return on investment.

Building a data-driven culture for a sustainable tomorrow

How Brett Jenks and Rare built a global, data-driven culture to inspire community-led change and protect the most vulnerable ecosystems around the world.

How AI/ML is helping to eradicate poverty

In 2015, the UN Member States adopted a 2030 Sustainable Global Agenda. 17 aggressive objectives were recognized, of which the elimination of poverty was at the top. Since the SGA was created, ongoing gatherings of some of the foremost global AI and

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?

Beate Uhse aims to personalize the online sex shop

Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.

Can crime be predicted with AI/ML?

US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement, AI/ML for crime d

All change isn’t the same

Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.

Unlocking innovation: Tips for transforming a risk-averse IT culture

A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.

CIOs must play a key role in ecosystem strategies

Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.

IT as a product: Secrets of successful launches

To improve efficiency and user outcomes, organizations are jettisoning IT projects in favor of an agile, product-based approach to delivery IT services. IT leaders share their hard-earned tips on making it work.

Mastercard braces for retail’s AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the companyu2019s executive vice president of digital solutions.

5 interview tips for winning over job candidates

In a tight talent market, the job interview cuts both ways. Hereu2019s how to ensure, as an interviewer, you donu2019t lose a strong could-be colleague.

System integrator risk mitigation processes often have the opposite effect

Relying on your SI to tell you how to mitigate risks is a flawed strategy that often does not have a happy ending.

What is a career coach? Your partner in growth

A career coach offers certified expertise in maximizing your potential, whether itu2019s helping you land a promising new job, navigate a career change, or find fulfillment at work.

The CIO’s next role: Business co-creator

CIOs are increasingly working with business peers and third parties to develop new digital products and services, a major theme at the MIT Sloan CIO Symposium in May.

Voice-enablement: the next big wave in healthcare’s digital transformation journey

Voice is the most obvious next step of user interface that is going to radically change the way we interact with technology in healthcare services. You ainu2019t heard nothinu2019 yet.

The electronic signature market: a US competitive success story

US policy tools that encourage the use of e-signatures is a boon for both businesses and the economy.

CIO playbook: 4 steps to becoming a C-suite strategic advisor

CIOs have a unique opportunity to take their place as business leaders. Most are missing out.

Estonia CIO outlines country’s plan to embrace AI

Enterprises can learn from Estoniau2019s just-do-it approach to AI and investment in skills development

Bringing new sources of energy to life at National Grid

National Gridu2019s digital strategy is all about developing frictionless processes to bring energy to customers safely, faster, and easier, explains Adriana (u201cAndiu201d) Karaboutis, chief information and digital officer.

Security and the boardroom: From advantage to imperative

Detecting and mitigating cyber threats is getting tougher. A quarter of organization reports greater financial damages.

Career momentum: Step back to move ahead

You can move your career forward by sharing responsibility, letting go and focusing on the future.

The invention of voice recognition, this century’s phenomenon

Experimentation with Voice Recognition Systems has been a focus since the 1950s and with Defense Advanced Research Projects Agencyu2019s (DARPA) new solicitation offer has included more than just identification and classification. Research based on i

Transforming data with Apache Spark

Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.

10 bad IT hires to avoid

A bad IT hire can have a crippling ripple effect on team productivity. Here, IT leaders share their IT hiring horror stories — and tips on how they could have been avoided.

RPA and AI: Business process automation gets smart

Organizations seeking to reap the full benefits of robotic process automation are beginning to see artificial intelligence as a key technology for optimizing their process flow.

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.