IT Leadership

Inside Fonterra’s incremental digital transformation

CIO Toby Granwal outlines the New Zealand dairy cooperativeu2019s rebalancing of in-house and contracted talen, and the simplification of its IT infrastructure.

The 3 IT processes CIOs need most

Building effective IT 101: Processes matter, but some matter more than others. Hereu2019s where to put your skin in the game as an IT leader.

Back to business, but not back to normal

The pandemic exposed the myth that the "normal" workplace worked. IT leaders have an opportunity to do better for diverse employees as they chart their paths to the future of work.

8 tips for improving customer experience

CX is the new IT imperative. Here's how IT leaders can staff up, get agile, and spearhead tech initiatives that deliver experiences that win over customers.

IT navigates the ‘Great Resignation’

IT navigates the ‘Great Resignation’

With the pandemic causing many to reevaluate lives and career, IT organizations must embrace creative work models and source from new venues to stem an escalating talent crunch.

Adopting a Te Ao Māori approach to data and analytics

Western notions of ownership and power are often imbalanced. Taking Mu0101ori principles based on community could make New Zealand a model for a better approach to tech and data.

7 ways to rebuild a failed IT organization

Your CIO predecessor had some unique ideas about IT leadership u2014 most of them terrible. Now itu2019s your job to clean up the mess. Hereu2019s what how to get IT back on track.

Customer experience: The new IT imperative

CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.

IT technical fellowship: A new path to the top

IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and

Real IT leadership: Selling the transformative dream

It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight.