IT Operations

Digital transformation tales – optimising service delivery, capitalising on company data and engaging with security

A CSO’s tale: Moving security from the department of ‘no’ to ‘how’

A thought on making service design better

Here are some ideas regarding service design, and how it can provide more value to your organization by solving some problems 'to the left' of service transition and operations.

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?

First Gas: From zero to corporate hero – in four months

ITSM evolution on display at FUSION

The reports of ITSMu2019s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industryu2019s premier service management conference.

NZ Internet Task Force boosts information sharing on cyber threats

Is infrastructure relevant in a software-defined world?

In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.

Trans-Tasman collaboration on cybersecurity

High crimes and misdemeanors of CIOs

What are impeachable offenses for a CIO? Providing poor service to users is one.