Contributor
Thomas Madden is a seasoned technology executive with more than 15 years of experience driving innovation, security and operational excellence in the hospitality industry. He currently serves as vice president of information technology at Proper Hospitality, where he leads IT strategy and infrastructure across a growing portfolio of luxury hotels and resorts. In this role, he oversees mission-critical systems — from property management and point-of-sale platforms to IoT-enabled guest experiences — while ensuring compliance with global security standards such as GDPR and PCI DSS.
Previously, Thomas held leadership roles at InterContinental Hotels Group and Kimpton Hotels & Restaurants, where he delivered enterprise-level platforms, advanced payment security, and system integrations that elevated both operations and customer experience. He holds a Master’s in information systems management and a Bachelor’s in business management and entrepreneurship from the University of Phoenix. He is also PMP and ITIL certified.
ContributorThomas Madden is a seasoned technology executive with more than 15 years of experience driving innovation, security and operational excellence in the hospitality industry. He currently serves as vice president of information technology at Proper Hospitality, where he leads IT strategy and infrastructure across a growing portfolio of luxury hotels and resorts. In this role, he oversees mission-critical systems — from property management and point-of-sale platforms to IoT-enabled guest experiences — while ensuring compliance with global security standards such as GDPR and PCI DSS.
